What would you do?

[wlchuccc]

Went to the OB and asked them to change the strip to the speedy pro bracelet on my new Ultraman. The speedy pro bracelet fits perfectly. However, for some reason, the OB has to change it back to the original strip today. I am shocked when I get the watch back. The back of the lug have some scratches all over. I am very upset. What would you do? I know they could publish it, but I personally don’t like my watches, not to mention that this watch is new!!




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[sensui]

Just being realistic here....while I can see it's unfortunate this happened with someone less skillful at a boutique.....there's pretty much nothing that can be done now. They're not going to give you a new case/new watch over something as small as this....best they can offer is a polish which you don't want (I wouldn't do it either). I would just chalk it up to a hard lesson learned about doing things yourself. Sorry about the experience....changing bracelets/straps and dealing with springbars is always an adventure IMO...sometimes it can be as smooth as butter and other times it can be a real bit** from my experience. So I wouldn't completely blame the guy @ the boutique either.

[bonovox]

It wouldn't take much to polish those out by a pro, something you can always do in future. Enjoy the Ultraman!

[wlchuccc]

Originally Posted by sensui

Just being realistic here....while I can see it's unfortunate this happened with someone less skillful at a boutique.....there's pretty much nothing that can be done now. They're not going to give you a new case/new watch over something as small as this....best they can offer is a polish which you don't want (I wouldn't do it either). I would just chalk it up to a hard lesson learned about doing things yourself. Sorry about the experience....changing bracelets/straps and dealing with springbars is always an adventure IMO...sometimes it can be as smooth as butter and other times it can be a real bit** from my experience. So I wouldn't completely blame the guy @ the boutique either.

oh well, I know this thing happens. But this is also the reason why I did not do it myself to begin with. It may be my mistake because the repair guy is on leave. But they said they could do it easily. So I trust their judgement. To be honest, I think I could even do a better job. I really don't understand why they didn't put a tap on it when they are removing the bracelet. The scratches look much worse when you see it in person

[Justinmg]

Sorry that happened, I also have been burned by a AD. I went out and got the right tools and do everything myself. I would not let a AD touch my watch.

[wlchuccc]

Originally Posted by Justinmg

Sorry that happened, I also have been burned by a AD. I went out and got the right tools and do everything myself. I would not let a AD touch my watch.

sorry to hear that...practically they got me the bracelet today, so when I picked it up today, I thought it's no harm to let them do it as I thought it would be very straight-forward

[ap1]

This is ridiculous but far too common unfortunately. It’s a joke they can sell watches for thousands and not have anyone who can actually look after them. I’d be FUMING.

[wlchuccc]

Originally Posted by ap1

This is ridiculous but far too common unfortunately. It’s a joke they can sell watches for thousands and not have anyone who can actually look after them. I’d be FUMING.

It's exactly how I feel. Don't get me wrong. I have a good relationship with that OB. I just pointed this out at shop when they gave me back the watch, cos it was so obviously. I was upset but I left the shop without a complaint. I post my story here to listen for an option really. Should I just leave the scratches or polish it? Or should I just stick with 1171/633 bracelet now cos it will scratch the back of lugs anyway?

[Justinmg]

Originally Posted by wlchuccc

It's exactly how I feel. Don't get me wrong. I have a good relationship with that OB. I just pointed this out at shop when they gave me back the watch, cos it was so obviously. I was upset but I left the shop without a complaint. I post my story here to listen for an option really. Should I just leave the scratches or polish it? Or should I just stick with 1171/633 bracelet now cos it will scratch the back of lugs anyway?

I would not polish, more chance for something else getting messed up. Luckily it’s under the lugs and like you said they will get scratched as you switch between bracelets. As careful as I am and I tape, I still have made scratch marks

[sensui]

Another option would be just to go with the bracelet.....the endlinks would cover most of that IMO. Having it polished would be ok since it's so light and you wouldn't need to take off much to brush that back. I'm sorry this happened but you will scratch the watch sooner or later wearing it.....on the back of the lugs where you never look IMO would be something you'd forget with a little time enjoying the watch . I wish I could recommend otherwise but I don't see Omega offering anything else but a polish for this scenario.

[wlchuccc]

Originally Posted by sensui

Another option would be just to go with the bracelet.....the endlinks would cover most of that IMO. Having it polished would be ok since it's so light and you wouldn't need to take off much to brush that back. I'm sorry this happened but you will scratch the watch sooner or later wearing it.....on the back of the lugs where you never look IMO would be something you'd forget with a little time enjoying the watch . I wish I could recommend otherwise but I don't see Omega offering anything else but a polish for this scenario.

I was not clear in my initial message. I just need to decide two things after this incident:
1. Polish or not
2. If not polish, should I go with 1171/633? Initially I may want to go with the speedy pro bracelet as it will not scratch the lug. 1171 is my preferred bracelet but it will likely scratch the lug. Since the lug has been scratched anyway. Isn’t it more reasonable to stick with 1171?

I was upset but nothing more than that. The OB treated me well, and as I said earlier, I didn’t make a complaint or something. Maybe I should convince them to help me to fix the 1171 bracelet cos they said they usually don’t do filing


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[wlchuccc]

Originally Posted by sensui

Another option would be just to go with the bracelet.....the endlinks would cover most of that IMO. Having it polished would be ok since it's so light and you wouldn't need to take off much to brush that back. I'm sorry this happened but you will scratch the watch sooner or later wearing it.....on the back of the lugs where you never look IMO would be something you'd forget with a little time enjoying the watch . I wish I could recommend otherwise but I don't see Omega offering anything else but a polish for this scenario.

I was not clear in my initial message. I just need to decide two things after this incident:
1. Polish or not
2. If not polish, should I go with 1171/633? Initially I may want to go with the speedy pro bracelet as it will not scratch the lug. 1171 is my preferred bracelet but it will likely scratch the lug. Since the lug has been scratched anyway. Isn’t it more reasonable to stick with 1171?

I was upset but nothing more than that. The OB treated me well, and as I said earlier, I didn’t make a complaint or something. Maybe I should convince them to help me to fix the 1171 bracelet cos they said they usually don’t do filing


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[MorningTundra]

I’m sorry this happened but I don’t feel this affects the beauty or value of your watch. If you’re going to wear it, it’ll get more. For me it’s too minor to bother polishing.

Given it’s there already I’d wear the bracelet you like and let any wear and tear take its natural course.

Revisit the polishing question in 5 years time.




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[AndreaC]

Originally Posted by ap1

This is ridiculous but far too common unfortunately. It’s a joke they can sell watches for thousands and not have anyone who can actually look after them. I’d be FUMING.

I fully agree with you.


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[GreatHarry]

Originally Posted by ap1

This is ridiculous but far too common unfortunately. It’s a joke they can sell watches for thousands and not have anyone who can actually look after them. I’d be FUMING.

This ^, but there isn't much you can do really. As some of the members have already mentioned, don't bother having it polished out. What I would suggest is to voice your complaints officially, in a letter, explaining that you should have expected far better service than what you have received, from some ham-fisted numpty.

[wlchuccc]

Thank you guys. I think I will take your advice, which is to leave the scratches for the moment and change it to the bracelet, hopefully it will be 1171/633. It looks stunning on this bracelet!!

[watchmaker]

Out of interest, which boutique was it? I know many of them actually have watchmakers in store.

[wlchuccc]

Originally Posted by watchmaker

Out of interest, which boutique was it? I know many of them actually have watchmakers in store.

the watchmaker is on leave currently. It's my fault maybe, but I should have waited for another week

[Chester01]

Watches will get scratches and age. So will you. Take a deep breath and enjoy an awesome watch.


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[watchmaker]

Originally Posted by wlchuccc

the watchmaker is on leave currently. It's my fault maybe, but I should have waited for another week

It's not fair to say its your fault; on the other hand I would say that those marks are much easier to put on an Omega than they are on a Rolex (I'm not defending or condemning them).

Omega Regent Street has a fantastic watchmaker on site and she also has a technician to assist her.

[wlchuccc]

Originally Posted by watchmaker

It's not fair to say its your fault; on the other hand I would say that those marks are much easier to put on an Omega than they are on a Rolex (I'm not defending or condemning them).



Omega Regent Street has a fantastic watchmaker on site and she also has a technician to assist her.

Thanks for your info. But I have to stick with my OB as they have been good to me


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