ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
1 July 2022, 03:07 AM | #1 |
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Kirk Jewelers Miami
So this place sucks lol. I’m down here for vacation and stopped by to get a quick regulation on my sub. I had called RSC a few days ago and they said go on in here and shouldn’t take more than 20 minutes no problemo. Welp the sales associate was the most degrading SA I’ve ever dealt with. After I told him the reason for my visit he told me no. They wouldn’t touch it. I told him that RSC sent me there and he called me a liar and that would never happen. It was at that point I walked out. Well more of a stormed out. Proceeded to call RSC again and they confirmed they should have done this no questions. They apologized and asked if wanted to file a complaint directly with Rolex. I’ll be working on that email next. This is just more proof of your watch needs a service or anything service related reach out to Rolex directly. ADs are absolutely useless in this regard.
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1 July 2022, 03:16 AM | #2 |
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So sorry this happened, very unprofessional on their part. Sadly, I can definitely relate. My Rolex ADs visits are virtually non-existent at this point. Over the course of the last 3 years their attitude has gotten progressively worse and I am not willing to put up with their shenanigans to get a watch.
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He could not just wear a watch. It had to be a Rolex. Ian Fleming |
1 July 2022, 04:06 AM | #3 | |
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Quote:
Why not just send or bring your watch to an RSC? After that exchange would you really want these people to touch your watch? Best of luck getting your sub regulated.
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WG SUB-116719 GMT MASTER II 126719 |
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1 July 2022, 04:47 AM | #4 |
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Oh yeah I’ll never go in that place again. It’s not worth the service time since it just needs a tweak. I’m gonna wait till I go by up to NY in a couple months. They will have it done in under an hour compared to 12 weeks sending it in
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1 July 2022, 05:31 AM | #5 | |
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Quote:
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Rolex 1500,1504,116233,(2)116234,116238 116334,118138, 126610LN,126710BLRO,126719BLRO,126718GRNR |
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1 July 2022, 06:01 AM | #6 |
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for what it's worth, i've passed this thread along to someone high up the chain at Kirk.
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1 July 2022, 06:54 AM | #7 |
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Sounds like your typical Miami customer service.
I lived there my whole life up until about 3 years ago, & the service a just couple hundred miles north is night & day. When I first moved up & people would ask me how I liked it up here I would always reply with "Everyone is so nice here!!" lol |
1 July 2022, 07:24 AM | #8 |
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This doesn't make any sense. It's going to take more than 20 minutes to regulate a watch and RSC doesn't know whether that AD's watchmaker is available the minute you walk in the door. In my experience Rolex may even want a full service done instead of just a regulation anyway, so it would be strange for them to tell you to walk into a store and regulate your watch in 20 minutes.
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1 July 2022, 09:05 AM | #9 | |
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Response from Kirk Jewelers
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Thank you, The Kirk Team |
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1 July 2022, 09:14 AM | #10 |
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Kirk is a great AD and been around for many years - seems like a strange circumstance
Sent from my iPhone using Tapatalk
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1 July 2022, 09:51 AM | #11 | |
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Agree with Simonov. This sounds very weird especially as the AD has a fullly trained watch maker on site and obviously the correct place to go but to have Rolex promise a turnaround time from afar makes no sense. I also have been into Kirk's multiple times and introduced to the watchmaker. I got to talk to him about timing and maintenance for watches and even got to see him at work. Their staff have always been very approachable and helpful, hope you can work things out with the store or Rolex directly to come to a solution.
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1 July 2022, 09:57 AM | #12 |
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I dont see why they couldnt just do it takes a couple mins. Its not like they were really busy lol
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1 July 2022, 11:25 AM | #13 |
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Mods please delete this thread. Issue has been resolved
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1 July 2022, 11:26 AM | #14 |
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Bummer! Better luck to you next time.
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✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron. |
1 July 2022, 12:14 PM | #15 |
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Back when I used their services, RSC in Hong Kong used to take a few days to regulate my watches, insisting on doing it right (in all the positions, etc, free of charge) and wouldn't just do a quick fix. I'm surprised the RSC there told you it was a 20-minute job.
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2 July 2022, 03:06 PM | #16 |
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Maybe they were busy putting new inventory in the cases.
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WG SUB-116719 GMT MASTER II 126719 |
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