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HunterST · 26 August 2017, 11:39 AM

Anyone have repairs currently at ABC? Have you been able to reach them?

I don't want to be alarmed, but they have a very expensive and rare piece and have gone silent.

Please advise if you have had any issues recently or have suggestions about how to deal with this.

Thank you,

Eli

imperio · 26 August 2017, 11:47 AM

I just corresponded via email with Aaron Kohut (signature states he is a Service Coordinator) regarding a service estimate this morning, 5 or 6 back and forth messages between 10am and noon.

Edit: your location states that you're in LA - why not just drop by in person?

HunterST · 26 August 2017, 12:22 PM

They were trying to locate an obscure part - a crown for an 8171 Padellone in yellow gold. I referred a friend and it seems that they've as of yet been unable to find the part. Fine no problem - it is a tough one to find. However, they have stopped returning her phone calls and emails and still have the watch. Hopefully it is just a miscommunication.

We'll be there Monday morning at start of business to retrieve the watch.

Tools · 26 August 2017, 12:51 PM

I would suggest that you stop by in person and ensure that they are properly caring for, and safe guarding, the piece in question.

chessebj · 26 August 2017, 01:35 PM

I just corresponded with Aaron the other day. I haven't had any issues, and my last service was returned on time and on price, not that long ago.

HunterST · 26 August 2017, 02:17 PM

Great to hear. Hope to have this resolved by Monday. Thanks all.

emersm · 26 August 2017, 05:16 PM

I have a 1675 there getting a case overhaul. No problems.

PharmD2B · 26 August 2017, 09:18 PM

The guys at ABC watchwerks are some of the best at what they do- especially when it comes to case restoration.

Sent from my iPhone using Tapatalk

mattedialdoc · 27 August 2017, 12:40 AM

ABC does great work, and Alex and Aaron Kohut will take care of you. Perhaps an especially busy week or two? I bet it will all work out.

Sent from my iPad using Tapatalk

HunterST · 27 August 2017, 06:27 AM

Heard back from them via email - will be picking up the watch first thing Monday. I've never had any trouble with them in the past with restoration and service so this must just be an odd case. Thanks all.

HunterST · 18 September 2017, 11:10 AM

UPDATE: Took another week or so to get the watch returned -- and it is, as should be expected with their history and reputation, a solid job. I'll post pictures of the watch later. They were able to source the crown and repair the watch.

However, communication is everything in business and hopefully this is just a random case of it somehow breaking down. Delivering bad news or project delays to clients can be difficult - it sucks on both sides - but unreturned emails and calls only compound the problem and without timely responses and clear communication can cause the client to assume the worst.

That said, I've personally had great experiences with ABC and hope that we all continue to do so in the future.

Thanks to Aaron and Alex for following through in the end and making good.

gabbysplace · 19 September 2017, 12:53 AM

I used them to service a vintage Seiko turtle diver (6309-7409). While they did a very nice job on the watch, their communication was terrible. And they blew their timeline on a basic service. Took me months to get the watch back. For that reason, I would not recommend them. Wondering about the status of a Seiko diver is one thing, but if I sent in a Rolex, I would be really concerned.

rushca01 · 19 September 2017, 11:42 AM

I sent both abc and laww and identical email with pics of the watch I was looking to getting estimate on.

Laww responded in hours and abc was about 5 days later.
Laww's estimate was 550 and abc was 150. Both wanted to inspect for firm estimate.
Abc has a shipping offer which makes things very easy as well which was a nice little bonus.

At this point I'm torn.

sun_devil · 16 November 2017, 01:55 AM

Has anyone dealt with them lately? I contacted ABC a couple of months ago regarding a service estimate. They were very responsive until I sent them the watch (a few business days after the initial contact). Since then, I have not heard from them and they have not responded to any of my follow-up emails.

DaytonaDrifter · 16 November 2017, 01:57 PM

ABC Watchwerks in Los Angeles appears to have done fine work on the Omega Speedmaster that I purchased from Scott. His original sales post implied satisfaction https://www.rolexforums.com/showthread.php?t=564226

26 August 2017, 11:39 AM	#1
HunterST "TRF" Member Join Date: Dec 2009 Real Name: Eli Weisman Location: Los Angeles Watch: 1675/3, 79090 Posts: 442	ABC WATCHWERKS - Any Issues? Anyone have repairs currently at ABC? Have you been able to reach them? I don't want to be alarmed, but they have a very expensive and rare piece and have gone silent. Please advise if you have had any issues recently or have suggestions about how to deal with this. Thank you, Eli __________________ .................... GMT 1675/3 \| 6694 \| 16014 Tapestry Cream \| 16014 Tapestry Gray \| Tudor Black Bay Black ETA \| Tudor Sub 79090 \| Sinn 103 StSa \| PAM 183 \| IWC 3717-04

26 August 2017, 12:22 PM	#3
HunterST "TRF" Member Join Date: Dec 2009 Real Name: Eli Weisman Location: Los Angeles Watch: 1675/3, 79090 Posts: 442	They were trying to locate an obscure part - a crown for an 8171 Padellone in yellow gold. I referred a friend and it seems that they've as of yet been unable to find the part. Fine no problem - it is a tough one to find. However, they have stopped returning her phone calls and emails and still have the watch. Hopefully it is just a miscommunication. We'll be there Monday morning at start of business to retrieve the watch. __________________ .................... GMT 1675/3 \| 6694 \| 16014 Tapestry Cream \| 16014 Tapestry Gray \| Tudor Black Bay Black ETA \| Tudor Sub 79090 \| Sinn 103 StSa \| PAM 183 \| IWC 3717-04

26 August 2017, 12:51 PM	#4
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,037	I would suggest that you stop by in person and ensure that they are properly caring for, and safe guarding, the piece in question. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

26 August 2017, 02:17 PM	#6
HunterST "TRF" Member Join Date: Dec 2009 Real Name: Eli Weisman Location: Los Angeles Watch: 1675/3, 79090 Posts: 442	Great to hear. Hope to have this resolved by Monday. Thanks all. __________________ .................... GMT 1675/3 \| 6694 \| 16014 Tapestry Cream \| 16014 Tapestry Gray \| Tudor Black Bay Black ETA \| Tudor Sub 79090 \| Sinn 103 StSa \| PAM 183 \| IWC 3717-04

27 August 2017, 06:27 AM	#10
HunterST "TRF" Member Join Date: Dec 2009 Real Name: Eli Weisman Location: Los Angeles Watch: 1675/3, 79090 Posts: 442	Heard back from them via email - will be picking up the watch first thing Monday. I've never had any trouble with them in the past with restoration and service so this must just be an odd case. Thanks all. __________________ .................... GMT 1675/3 \| 6694 \| 16014 Tapestry Cream \| 16014 Tapestry Gray \| Tudor Black Bay Black ETA \| Tudor Sub 79090 \| Sinn 103 StSa \| PAM 183 \| IWC 3717-04

26 August 2017, 11:47 AM	#2
imperio "TRF" Member Join Date: Sep 2011 Location: San Francisco, CA Watch: this space Posts: 1,867	I just corresponded via email with Aaron Kohut (signature states he is a Service Coordinator) regarding a service estimate this morning, 5 or 6 back and forth messages between 10am and noon. Edit: your location states that you're in LA - why not just drop by in person?

26 August 2017, 01:35 PM	#5
chessebj Banned Join Date: Nov 2015 Location: Ohio Posts: 158	I just corresponded with Aaron the other day. I haven't had any issues, and my last service was returned on time and on price, not that long ago.

26 August 2017, 05:16 PM	#7
emersm 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2012 Real Name: Merle Location: USA Watch: Rolex Posts: 2,478	I have a 1675 there getting a case overhaul. No problems.

26 August 2017, 09:18 PM	#8
PharmD2B "TRF" Member Join Date: Jan 2014 Location: Philadelphia Posts: 15	The guys at ABC watchwerks are some of the best at what they do- especially when it comes to case restoration. Sent from my iPhone using Tapatalk

27 August 2017, 12:40 AM	#9
mattedialdoc "TRF" Member Join Date: Feb 2015 Location: Virginia Posts: 1,002	ABC does great work, and Alex and Aaron Kohut will take care of you. Perhaps an especially busy week or two? I bet it will all work out. Sent from my iPad using Tapatalk

18 September 2017, 11:10 AM	#11
HunterST "TRF" Member Join Date: Dec 2009 Real Name: Eli Weisman Location: Los Angeles Watch: 1675/3, 79090 Posts: 442	UPDATE: Took another week or so to get the watch returned -- and it is, as should be expected with their history and reputation, a solid job. I'll post pictures of the watch later. They were able to source the crown and repair the watch. However, communication is everything in business and hopefully this is just a random case of it somehow breaking down. Delivering bad news or project delays to clients can be difficult - it sucks on both sides - but unreturned emails and calls only compound the problem and without timely responses and clear communication can cause the client to assume the worst. That said, I've personally had great experiences with ABC and hope that we all continue to do so in the future. Thanks to Aaron and Alex for following through in the end and making good. __________________ .................... GMT 1675/3 \| 6694 \| 16014 Tapestry Cream \| 16014 Tapestry Gray \| Tudor Black Bay Black ETA \| Tudor Sub 79090 \| Sinn 103 StSa \| PAM 183 \| IWC 3717-04

19 September 2017, 12:53 AM	#12
gabbysplace 2024 Pledge Member Join Date: Jul 2017 Location: California Posts: 404	I used them to service a vintage Seiko turtle diver (6309-7409). While they did a very nice job on the watch, their communication was terrible. And they blew their timeline on a basic service. Took me months to get the watch back. For that reason, I would not recommend them. Wondering about the status of a Seiko diver is one thing, but if I sent in a Rolex, I would be really concerned.

19 September 2017, 11:42 AM	#13
rushca01 "TRF" Member Join Date: Feb 2016 Location: Indiana Watch: GMT BLRO Posts: 1,739	I sent both abc and laww and identical email with pics of the watch I was looking to getting estimate on. Laww responded in hours and abc was about 5 days later. Laww's estimate was 550 and abc was 150. Both wanted to inspect for firm estimate. Abc has a shipping offer which makes things very easy as well which was a nice little bonus. At this point I'm torn.

16 November 2017, 01:55 AM	#14
sun_devil "TRF" Member Join Date: Feb 2014 Location: Philly Watch: Ed White Speedy Posts: 79	Has anyone dealt with them lately? I contacted ABC a couple of months ago regarding a service estimate. They were very responsive until I sent them the watch (a few business days after the initial contact). Since then, I have not heard from them and they have not responded to any of my follow-up emails.

16 November 2017, 01:57 PM	#15
DaytonaDrifter "TRF" Member Join Date: Aug 2015 Location: New York Watch: Daytona 6239+6263 Posts: 34	ABC Watchwerks in Los Angeles appears to have done fine work on the Omega Speedmaster that I purchased from Scott. His original sales post implied satisfaction https://www.rolexforums.com/showthread.php?t=564226

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