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30 April 2017, 05:50 AM | #1 |
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A little disappointment with Omega
Took my Speedmaster to the closest Omega AD as one of the chrono hands wasn't resetting to zero and it hadn't been serviced. Was keeping time around -15 sec per day. I've had it for around 5 years. They sent it to Omega for service. Got a call from Omega today. The movement isn't "performing to our standard and needs a full service". Ok. No sweat. Cost? 950$...ouch, but it is a chrono so....
Big disappointment--watch will have a ONE year warranty after service compliments of Omega. Guess that's why we all appreciate the 5 year Rolex warranty. Sigh. Seems a little short to me. But oh well I guess.
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30 April 2017, 06:24 AM | #2 |
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A good independent can service it for a third of this cost.
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30 April 2017, 06:46 AM | #3 |
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Probably. But not one anywhere near me, and Omega already has it now. So just gonna let them do it. Lesson learned for next time though.
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30 April 2017, 07:01 AM | #4 |
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A little disappointment with Omega
I don't know of any Omega certified indie watchmaker with a Swatch parts account who would do a Speedy for 1/3 of $900. Those days are long over.
You will get it back in tip-top shape. My guy here in ATL would be a bit over $700 methinks. If you've been coaching linemen on the sled, maybe don't wear it those days Sent from my iPhone using Tapatalk
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30 April 2017, 07:05 AM | #5 |
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30 April 2017, 07:20 AM | #6 | |
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30 April 2017, 07:20 AM | #7 | |
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Well at least there's that. I was just really surprised the warranty was only one year.
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30 April 2017, 07:29 AM | #8 |
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30 April 2017, 11:36 AM | #9 | |
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http://forums.watchuseek.com/f20/ome...3947650?page=1 |
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30 April 2017, 12:25 PM | #10 |
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Interesting...According to the Omega website, a complete service for a chronograph is $750.
https://www.omegawatches.com/custome...ervice-prices/ They also state that there is a 2 year warranty after complete service work is performed. https://www.omegawatches.com/custome...059b263522a93b |
30 April 2017, 12:42 PM | #11 | |
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30 April 2017, 01:17 PM | #12 |
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30 April 2017, 09:46 PM | #13 | |
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Let us know what happens. |
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30 April 2017, 11:07 PM | #14 |
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I don't see the problem. The watch was broken. You sent it to Omega. They quoted a price to service and fix it. Nothing dishonest or poor about that IMHO
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30 April 2017, 11:40 PM | #15 | |
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A little disappointment with Omega
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Rolex 5 years warranty is for a new watch after purchase, Omega is 4 for co-axial movements. Sent from my iPhone using Tapatalk |
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1 May 2017, 12:02 AM | #16 |
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Never send the watch through an AD - they upcharge. Send it directly to Secaucus, NJ service center. They quote you quickly, and provide you with a way to check the status, cost, and potential return date online. Their service is awesome, I've had nothing but good luck with it. This is Omega's OFFICIAL repair center. Include a typed up page with: what you're sending (model and serial), issues you're sending it in for, and your contact info including address, email addy, phone number. If your watch is under warranty or recently out of warranty, include a copy of the warranty card, JUST the copy (make sure it's legible). Here's the info:
SGUS REPAIR 55 METRO WAY, SUITE 1 SECAUCUS NJ 07094 US Tel: 8778395224 Hope this helps!
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1 May 2017, 12:06 AM | #17 | |
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The problem, in case you didn't read above, is that the price quoted me was $200 more than the website states that should be, and the warranty they offered me is one year less than the website states it should be. That's the question.
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1 May 2017, 12:08 AM | #18 |
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Nestbit's would have been a little cheaper, but probably not by much.
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1 May 2017, 01:19 AM | #19 |
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A little disappointment with Omega
The title should be "A Little Disappointment with the AD." That is a heck of an upcharge and wrong warranty information. Are you sure they aren't just doing the service in-house? There was a recent thread where the guy thought his watch was being sent to Tudor but Tourneau was just going to do it themselves.
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1 May 2017, 08:58 AM | #20 |
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Glad I found this thread, took my Speedy to Finks in Charlotte NC to be sent off to Omega for a full service as well, they said 1 year warranty. Haven't got it back yet but would like to verify the 2 yr deal, I think I read that in here months ago about the extra warranty as well.
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1 May 2017, 10:46 AM | #21 | |
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Also you were comparing the Omega service warranty to Rolex warranty that is provided on a new watch... from which the warranty length information AND pricing details were conveyed to you by the AD... So...what is the problem with Omega service again? |
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1 May 2017, 10:49 AM | #22 |
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We just did a Speedy movement service for $380. The hands weren't lining up on it either.
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1 May 2017, 12:21 PM | #23 | |
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As a matter of follow up, I spoke with the AD today. He stated he was confused too, and has already contacted Omega via email and is awaiting a response. He also "pledged to give me the price Omega has on its website for service and a two year warranty if that's what it says." I get the feeling there is a markup, which he didn't readily admit to, but seems willing to wave since I called them out on it. We'll see. He said that quoted price was straight from Omega. He's trying to find out why. He's also going to ask about the warranty. I'll try and give him the benefit of the doubt until then. I'll update when I know more. Appreciate those who have contributed to my learning about this issue.
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1 May 2017, 06:48 PM | #24 | |
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1 May 2017, 09:26 PM | #25 | |
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2 May 2017, 09:39 AM | #26 |
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Well, the update today. The AD called me back, and after a few seconds of smalltalk, said long story short the price will be $750. She attributed the initial quoted price to a "mistake" from some new help in their office, Who apparently added a service charge that is normally only included with new retail sales, not Service. She said she would have caught up in the final paperwork anyway, and I would not have been charged a higher price. Sounds a little sketchy with me, but she made it right (though I have my doubts that would have happened without calling them out). Anyway, now the price is 750 and the warranty is two years. Again, to those in this thread that brought that to my attention so I could realize these benefits, thank you. Another great benefit of this forum.
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2 May 2017, 10:21 AM | #27 | |
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2 May 2017, 10:46 AM | #28 |
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Good news Brad.
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2 May 2017, 10:05 PM | #29 | |
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2 May 2017, 10:25 PM | #30 |
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Omega charge £470 for an official service in the UK. This is around $600USD.
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