ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Brian7708 · 19 July 2020, 05:31 AM

I dropped off my Patek at the local AD in early June, and I was told the Patek service centers would likely be reopening later that month. I wasn’t expecting to hear anything so soon, but I was sent a note today (July 18) with the cost of the repair/servicing.

Just wanted to share in case anyone is looking to send off their watch.

jon_jon · 23 July 2020, 03:31 AM

This is good news that HSWA service department is back in operation. Since the COVID numbers are sharply down in the NYC metro area, this is not surprising.

SDDS · 23 July 2020, 11:47 AM

true HSWA opened on june 15th

ap1 · 23 July 2020, 12:39 PM

Can they ship more watches to my AD already

Brian7708 · 31 October 2020, 02:05 AM

Update: watch returned yesterday.
So in case you’re interested in sending off your watch. Here’s the synopsis
Dropped it off June 5th
Late June - service centers reopened
July 18 - got the estimate for the repair
October 28 - got the call to come pick it up
All of this sounds rather reasonable. I was expecting it to be 4 to 6 months.

One of the reasons I sent it off was to correct the off centered date wheel and it was running 30 minutes fast each day. (Yes minutes, not seconds). As I picked it up to set the time, the bracelet fell apart. Thank goodness I wasn’t wearing it. Hopefully the AD can fix something this simple.

fsprow · 31 October 2020, 02:33 AM

Looks like the little springbar was not reinstalled securely. Should be a simple fix - you could probably compress it with a fingernail if you don't have a springbar tool.

Brian7708 · 31 October 2020, 12:55 PM

Thanks fsprow
I took it back. Fixed in 5 minutes

Partekular · 1 November 2020, 12:31 AM

Servicing is how PP makes its serious money. £1500 average a hit per watch sold every 3-5 years and 60,000 sold each year - do the math. Why would they make more Nautilus SS entry level watches when the margin on precious metal is so much larger?

Billfav · 7 November 2020, 01:31 PM

Just to add to this thread, my perpetual calendar (Ref 3940) was sent in for a full service mid July - they said it would take 4 months. I thought based on reading horror stories on PP service turnaround times in other threads it would take at least 6 months. It was about 3.5 months.

Golden Ellipse · 7 November 2020, 02:29 PM

I have had a 5940g and a 5320g full service. Dropped off in June and both came back in less than 4 months from PP.

19 July 2020, 05:31 AM	#1
Brian7708 "TRF" Member Join Date: Mar 2015 Location: Southeastern US Watch: Aqua&TTpilot Posts: 177	Patek service centers are back up and running I dropped off my Patek at the local AD in early June, and I was told the Patek service centers would likely be reopening later that month. I wasn’t expecting to hear anything so soon, but I was sent a note today (July 18) with the cost of the repair/servicing. Just wanted to share in case anyone is looking to send off their watch.

23 July 2020, 11:47 AM	#3
SDDS "TRF" Member Join Date: Apr 2009 Real Name: Yazan Location: Canada Posts: 4,781	true HSWA opened on june 15th __________________ Patek Philippe 5167 Patek Philippe 5905P black dial Rolex Deepsea 116660 M series Rolex Oysterquartz 17000 N series Rolex OP 41MM 124300 Green Dial

7 November 2020, 01:31 PM	#9
Billfav "TRF" Member Join Date: Apr 2014 Location: Southeast Posts: 414	And better than I thought Just to add to this thread, my perpetual calendar (Ref 3940) was sent in for a full service mid July - they said it would take 4 months. I thought based on reading horror stories on PP service turnaround times in other threads it would take at least 6 months. It was about 3.5 months.

23 July 2020, 03:31 AM	#2
jon_jon "TRF" Member Join Date: Mar 2009 Location: USA Posts: 4,341	This is good news that HSWA service department is back in operation. Since the COVID numbers are sharply down in the NYC metro area, this is not surprising.

23 July 2020, 12:39 PM	#4
ap1 2024 Pledge Member Join Date: Mar 2013 Location: usa Posts: 19,035	Can they ship more watches to my AD already

31 October 2020, 02:05 AM	#5
Brian7708 "TRF" Member Join Date: Mar 2015 Location: Southeastern US Watch: Aqua&TTpilot Posts: 177	Update: watch returned yesterday. So in case you’re interested in sending off your watch. Here’s the synopsis Dropped it off June 5th Late June - service centers reopened July 18 - got the estimate for the repair October 28 - got the call to come pick it up All of this sounds rather reasonable. I was expecting it to be 4 to 6 months. One of the reasons I sent it off was to correct the off centered date wheel and it was running 30 minutes fast each day. (Yes minutes, not seconds). As I picked it up to set the time, the bracelet fell apart. Thank goodness I wasn’t wearing it. Hopefully the AD can fix something this simple.

31 October 2020, 02:33 AM	#6
fsprow "TRF" Member Join Date: Dec 2018 Real Name: Frank Location: Dallas,NY,Colo. Watch: Patek 5168, 5170P Posts: 2,398	Looks like the little springbar was not reinstalled securely. Should be a simple fix - you could probably compress it with a fingernail if you don't have a springbar tool.

31 October 2020, 12:55 PM	#7
Brian7708 "TRF" Member Join Date: Mar 2015 Location: Southeastern US Watch: Aqua&TTpilot Posts: 177	Thanks fsprow I took it back. Fixed in 5 minutes

1 November 2020, 12:31 AM	#8
Partekular "TRF" Member Join Date: Sep 2020 Location: Scotland Posts: 435	Servicing is how PP makes its serious money. £1500 average a hit per watch sold every 3-5 years and 60,000 sold each year - do the math. Why would they make more Nautilus SS entry level watches when the margin on precious metal is so much larger?

7 November 2020, 02:29 PM	#10
Golden Ellipse 2024 Pledge Member Join Date: Jul 2010 Location: Family first Posts: 652	I have had a 5940g and a 5320g full service. Dropped off in June and both came back in less than 4 months from PP.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)