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Old 23 May 2012, 07:00 AM   #1681
The GMT Master
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Originally Posted by syahriltaher View Post
Hi Chris,

Just want you to know that I highly appreciate this thread and your willingness to answer so many questions from us....

I'm just wondering, as an AD, have you had any experiences receiving a "malfunctioned" or "damaged" watch from Rolex? If yes, what would be the procedure to be taken by an AD to rectify the problem to Rolex?

Once again, thanks in advance for your precious information...
Hey Syahril,

Thanks for your kind words

I have to say, there have been very, very few problems with stock items from Rolex - I can't remember a case where one has arrived damaged. Even after we've sold the watch, we get very few back under warranty - in these cases, we return the watch to Rolex, and they repair it for the client.

We have been less lucky with other brands, however. One brand we stocked (which will remain nameless) had serious problems with one of their high end models, basically there was a major error with the design of the movement. The customer we sold the piece to had the watch repaired twice under warranty, and upon the third time of it malfunctioning, asked for a repair. We had no problem with this, and took it up with the manufacturer - it was resolved eventually. Needless to say, we don't sell that brand any more

I have picked up on problems with watches from other brands as well - normally just a dead battery in our quartz ones, but there was one case where an automatic wouldn't start. In those cases, they get returned to the manufacturer and repaired, and return to sale once everything has been sorted.

Hope this answers your question!

Chris
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Old 23 May 2012, 07:01 AM   #1682
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Hi Chris, I know it varies but could you give me a typical price for a replacement face on a datejust? Not looking for anything fancy with diamonds and the like, just something fairly plain. At the moment I have the blue face with stick markers and fancy a change. Many thanks.
Hey,

I can't remember exactly off the top of my head, but a new plain dial is around about £300 on top of a service

Chris
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Old 23 May 2012, 07:02 AM   #1683
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Thanks Chris for all your insight, that's great advice.

Good luck in your new job!
Thankyou, glad you've enjoyed the thread
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Old 23 May 2012, 07:03 AM   #1684
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Thanks for all your time and effort on this thread Chris , the best thread on TRF IMHO

Good luck in your next job mate , you will be a huge asset to any business that you work for
Thanks Gary, it's certainly going to be an interesting challenge! I hope I enjoy working for them, I have a good feeling about the company
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Old 23 May 2012, 07:03 AM   #1685
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Hi Chris,

Enjoyed reading your thread. Thanks for all the posts and good luck for your new job
Thankyou, and thanks for reading
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Old 23 May 2012, 07:04 AM   #1686
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Hi Chris, This has been a great thread. I'm not one who usually joins in choruses of 'congrats,' 'thanks,' etc. as many often do, but in this case I'll make an exception. Thank you, and best of luck as you go forward!
Thankyou very much for your kind words
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Old 23 May 2012, 07:04 AM   #1687
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Thanks for a super thread. Best wishes for continued success in your new job.
Thankyou Myron, glad you've enjoyed my posts
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Old 23 May 2012, 07:08 AM   #1688
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Gonna miss your sage words and great insider thoughts on here Chris. Good luck with your next venture!
Thanks Tom!
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Old 23 May 2012, 07:09 AM   #1689
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Best wishes Chris!
Thanks Mike!
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Old 23 May 2012, 07:09 AM   #1690
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Chris, this was agreat idea and an even better thread.....

Good luck to you
Thanks John, glad you've enjoyed it!
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Old 23 May 2012, 07:10 AM   #1691
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And that, folks, is that - thanks for keeping me on my toes for the past one and a half years!

I hope you've enjoyed the thread as much as I have

All the best,

Chris
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Old 23 May 2012, 07:17 AM   #1692
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Thanks Chris for all of your insight and the help you provided for many. We wish you the very best on your endeavors!
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