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RinkyWinkleton · 26 October 2017, 12:32 PM

Hey folks,

Bought a used 116710LN a few months back in early August. Hasn't left my wrist since. It's my first Rolex and I absolutely love the damn thing. Unfortunately a little while ago I noticed that the hour hand drags behind by about 20mins. That is to say, the hour hand won't be pointing directly at the hour marker until the minute hand reaches the 4 o'clock position (ie 20min past the hour).

I thought I could live with it for a while but with such a substantial misalignment it makes it difficult to accurately read the time at a glance. I emailed the dealer with no response and will probably head in later today to speak with him. My question is has anyone eelse experiences this before, what may cause this and whether you think it's the dealer's or my responsibility to fix?
Thanks everyone. You're all legends.
R.

crowncollection · 26 October 2017, 12:55 PM

the hands just need resetting

Tools · 26 October 2017, 01:17 PM

Turn the hands to 2400 hrs. All hands should be pointing at the 12, if not they need to be taken off and repositioned.

RinkyWinkleton · 26 October 2017, 01:18 PM

Yes that is what I thought too. It did notice when I set the time that there is a fair amount of play in the hour hand and I can try to line the hour hand up correctly. Trouble is, it'll remain in hat position for that 20min period and then finally drag along behind. I don't know if this suggests any wear in the movement? It's a 2011 model watch and I don't think it has ever had a service.
Cheers.

tamiya · 26 October 2017, 01:36 PM

Who's the dealer?

If you'd taken it back next day then yeah seller might oblige but you've waited so many weeks/months IMHO it's now your issue more than theirs... but hey, one could get lucky if you bought the right seller.

Afaik hands are friction fit on stems, no key to prevent wrong placement but there's no way movement wear can look like that without jamming up the works. More possibly hands have been R&R'd since leaving the factory.

RinkyWinkleton · 26 October 2017, 02:28 PM

I'm not sure whether it is appropriate or not to name the dealer but I believe that they are quite reputable. They have have had their small store in the city for many years and were quite pleasant to deal with when I made the purchase. At the time he did tell me that they provide a 12month warranty on the watches that they sell. So I've got my fingers crossed we'll be able to work it out.

Rocket_Man · 26 October 2017, 02:42 PM

Quote:

Originally Posted by RinkyWinkleton

Yes that is what I thought too. It did notice when I set the time that there is a fair amount of play in the hour hand and I can try to line the hour hand up correctly. Trouble is, it'll remain in hat position for that 20min period and then finally drag along behind. I don't know if this suggests any wear in the movement? It's a 2011 model watch and I don't think it has ever had a service.
Cheers.

That sounds odd. There is not a hint of play in mine. Sounds like it needs a service.

RinkyWinkleton · 26 October 2017, 03:25 PM

Update: Just saw the dealer and they are getting their service provider to look into it for me. No questions asked. They were rather apologetic about the whole thing and seem very keen to set it right. I don't think Ive ever had a store experience as quick or straight forward. Very impressed.

I'll keep you updated in a few days which is when they've estimated my watch should return. Thanks all.

Macnavara · 26 October 2017, 05:21 PM

Quote:

Originally Posted by RinkyWinkleton

Update: Just saw the dealer and they are getting their service provider to look into it for me. No questions asked. They were rather apologetic about the whole thing and seem very keen to set it right. I don't think Ive ever had a store experience as quick or straight forward. Very impressed.

I'll keep you updated in a few days which is when they've estimated my watch should return. Thanks all.

I hope you get it fixed.....id only be happy if rolex were to open it up and make the adjustments

peterpl · 26 October 2017, 05:33 PM

who was the dealer in Sydney? JF, Hour Glass, Rolex Boutique or Swiss Concept?

RinkyWinkleton · 27 December 2017, 10:46 AM

Sorry, a little bit late here but thought you might be curious to see how it all wrapped up. Got the watch back a few weeks after i sent it away and it now aligns perfectly. I don't exactly know what they did behind the scenes to fix the problem but im super happy with the result. Before when i set the hour hand there was a lot of slop/play. Now it feels far snappier and direct. Im very impressed and have definitely enjoyed have the watch back on my wrist the past few weeks.
thanks all, hope you all had a wonderful christmas.
cheers,
R

GradyPhilpott · 27 December 2017, 12:51 PM

Quote:

Originally Posted by RinkyWinkleton

I'm not sure whether it is appropriate or not to name the dealer but I believe that they are quite reputable. They have have had their small store in the city for many years and were quite pleasant to deal with when I made the purchase. At the time he did tell me that they provide a 12month warranty on the watches that they sell. So I've got my fingers crossed we'll be able to work it out.

For the last year, I've been dealing with a local merchant who deals in all kinds of jewelry and used watches.

He has really stepped to the plate to address all issues that I've had with my four purchases over the last six months or so.

I hope things work out as well for you.

Quote:

Originally Posted by Macnavara

I hope you get it fixed.....id only be happy if rolex were to open it up and make the adjustments

My last purchase was a Rolex and I feel that way, too. My dealer has a Rolex-certified watchmaker who looks after his Rolex watches, so I'm good with that. So far, no problems.

mtgjr · 27 December 2017, 02:58 PM

Quote:

Originally Posted by GradyPhilpott

I hope things work out as well for you.

Do you know why this thread is active again, after being dormant for a couple months?

GradyPhilpott · 27 December 2017, 03:02 PM

Quote:

Originally Posted by mtgjr

Do you know why this thread is active again, after being dormant for a couple months?

I have no idea.

When it comes to replying to threads, I'm as reflexive as Pavlov's dog.

Sent from my SM-G955U using Tapatalk

Update--

Actually, it would be because of this post, which I did not notice.

https://www.rolexforums.com/showpost...9&postcount=11

mtgjr · 27 December 2017, 03:09 PM

Quote:

Originally Posted by GradyPhilpott

I have no idea.

When it comes to replying to threads, I'm as reflexive as Pavlov's dog.

Sent from my SM-G955U using Tapatalk

Update--

Actually, it would be because of this post, which I did not notice.

https://www.rolexforums.com/showpost...9&postcount=11

Clearly.

Tim010 · 27 December 2017, 03:13 PM

Quote:

Originally Posted by mtgjr

Do you know why this thread is active again, after being dormant for a couple months?

Read the post from the OP earlier today where he updated regarding the fix he received. :)

Tim

Devildog · 27 December 2017, 08:14 PM

Quote:

Originally Posted by mtgjr

Clearly.

Don’t think you noticed either Mike

Devildog · 27 December 2017, 08:14 PM

Quote:

Originally Posted by RinkyWinkleton

Sorry, a little bit late here but thought you might be curious to see how it all wrapped up. Got the watch back a few weeks after i sent it away and it now aligns perfectly. I don't exactly know what they did behind the scenes to fix the problem but im super happy with the result. Before when i set the hour hand there was a lot of slop/play. Now it feels far snappier and direct. Im very impressed and have definitely enjoyed have the watch back on my wrist the past few weeks.
thanks all, hope you all had a wonderful christmas.
cheers,
R

Great news

e dantes · 27 December 2017, 10:32 PM

Quote:

Originally Posted by RinkyWinkleton

Sorry, a little bit late here but thought you might be curious to see how it all wrapped up. Got the watch back a few weeks after i sent it away and it now aligns perfectly. I don't exactly know what they did behind the scenes to fix the problem but im super happy with the result. Before when i set the hour hand there was a lot of slop/play. Now it feels far snappier and direct. Im very impressed and have definitely enjoyed have the watch back on my wrist the past few weeks.
thanks all, hope you all had a wonderful christmas.
cheers,
R

Thank you for the update. It is always helpful to know how these situations end up, especially for those of us considering similar purchases. I'm glad it worked out well.

Camel · 27 December 2017, 11:15 PM

Quote:

Originally Posted by RinkyWinkleton

Update: Just saw the dealer and they are getting their service provider to look into it for me. No questions asked. They were rather apologetic about the whole thing and seem very keen to set it right. I don't think Ive ever had a store experience as quick or straight forward. Very impressed.

I'll keep you updated in a few days which is when they've estimated my watch should return. Thanks all.

I'm glad that your problem was resolved.

ras47 · 27 December 2017, 11:20 PM

The dealer did the right thing. Siht happens even to a Rolex. Sounds like they just took the hand off and repositioned it.

mtgjr · 28 December 2017, 12:11 AM

Quote:

Originally Posted by Tim010

Read the post from the OP earlier today where he updated regarding the fix he received. :)

Tim

Quote:

Originally Posted by Devildog

Don’t think you noticed either Mike

It seems my post went over your heads, guys. Did you see the part of Grady's post that I quoted? He posted that he hopes everything works out for the OP, while the OP had just resurrected the two-month old thread specifically to let us know that everything worked out great.....and that was immediately before Grady's post. Never mind....

LuminousMaximus · 28 December 2017, 12:17 AM

Quote:

Originally Posted by mtgjr

It seems my post went over your heads, guys. Did you see the part of Grady's post that I quoted? He posted that he hopes everything works out for the OP, while the OP had just resurrected the two-month old thread specifically to let us know that everything worked out great.....and that was immediately before Grady's post. Never mind....

I don't think this is at all what occurred...

mtgjr · 28 December 2017, 02:05 AM

Quote:

Originally Posted by LuminousMaximus

I don't think this is at all what occurred...

Irony....it's something that is easily lost on some people. I think I found some of those people. I was trying to highlight some irony with the question I posed to Grady. And lost it was. Oh well, carry on.......

Devildog · 28 December 2017, 02:18 AM

Quote:

Originally Posted by mtgjr

Irony....it's something that is easily lost on some people. I think I found some of those people. I was trying to highlight some irony with the question I posed to Grady. And lost it was. Oh well, carry on.......

Nah. I get you. I’d misread your first post

mtgjr · 28 December 2017, 02:38 AM

Quote:

Originally Posted by Devildog

Nah. I get you. I’d misread your first post

Right on.

mbalmz · 28 December 2017, 02:43 AM

I had the same problem with a Grand Seiko I bought (only about a 10 minute lag but same idea)--not sure what the problem was as I brought it back to the boutique and they gave me a new watch.

Buckeye4life · 28 December 2017, 03:17 AM

Quote:

Originally Posted by RinkyWinkleton

Sorry, a little bit late here but thought you might be curious to see how it all wrapped up. Got the watch back a few weeks after i sent it away and it now aligns perfectly. I don't exactly know what they did behind the scenes to fix the problem but im super happy with the result. Before when i set the hour hand there was a lot of slop/play. Now it feels far snappier and direct. Im very impressed and have definitely enjoyed have the watch back on my wrist the past few weeks.
thanks all, hope you all had a wonderful christmas.
cheers,
R

Congrats on getting it resolved! I was going to say (until I saw it had been resolved) that when I'm setting the time, I move the minute hand about 15-20 minutes past the actual time and then dial it back. This seems to take out any extra "slack." I also try to do it when it's not an x0 or x5 minute. I read about this technique somewhere on this forum a few months ago.

26 October 2017, 12:32 PM	#1
RinkyWinkleton "TRF" Member Join Date: Oct 2017 Location: Sydney Posts: 6	GMT misaligned hour hand. Hey folks, Bought a used 116710LN a few months back in early August. Hasn't left my wrist since. It's my first Rolex and I absolutely love the damn thing. Unfortunately a little while ago I noticed that the hour hand drags behind by about 20mins. That is to say, the hour hand won't be pointing directly at the hour marker until the minute hand reaches the 4 o'clock position (ie 20min past the hour). I thought I could live with it for a while but with such a substantial misalignment it makes it difficult to accurately read the time at a glance. I emailed the dealer with no response and will probably head in later today to speak with him. My question is has anyone eelse experiences this before, what may cause this and whether you think it's the dealer's or my responsibility to fix? Thanks everyone. You're all legends. R.

26 October 2017, 12:55 PM	#2
crowncollection "TRF" Member Join Date: Jan 2011 Real Name: David Location: australia Posts: 20,157	the hands just need resetting __________________ watches many

26 October 2017, 01:17 PM	#3
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,053	Turn the hands to 2400 hrs. All hands should be pointing at the 12, if not they need to be taken off and repositioned. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

27 December 2017, 11:20 PM	#21
ras47 "TRF" Member Join Date: Apr 2017 Real Name: Robert Location: Northern NJ Watch: 16710 BLRO Posts: 3,063	The dealer did the right thing. Siht happens even to a Rolex. Sounds like they just took the hand off and repositioned it. __________________ Rolex GMT Master II BLRO 16710 Omega Speedmaster Co-Axial Chrono

26 October 2017, 01:18 PM	#4
RinkyWinkleton "TRF" Member Join Date: Oct 2017 Location: Sydney Posts: 6	Yes that is what I thought too. It did notice when I set the time that there is a fair amount of play in the hour hand and I can try to line the hour hand up correctly. Trouble is, it'll remain in hat position for that 20min period and then finally drag along behind. I don't know if this suggests any wear in the movement? It's a 2011 model watch and I don't think it has ever had a service. Cheers.

26 October 2017, 01:36 PM	#5
tamiya "TRF" Member Join Date: Jul 2017 Real Name: Willy Location: AU, SG, MY Posts: 1,248	Who's the dealer? If you'd taken it back next day then yeah seller might oblige but you've waited so many weeks/months IMHO it's now your issue more than theirs... but hey, one could get lucky if you bought the right seller. Afaik hands are friction fit on stems, no key to prevent wrong placement but there's no way movement wear can look like that without jamming up the works. More possibly hands have been R&R'd since leaving the factory.

26 October 2017, 02:28 PM	#6
RinkyWinkleton "TRF" Member Join Date: Oct 2017 Location: Sydney Posts: 6	I'm not sure whether it is appropriate or not to name the dealer but I believe that they are quite reputable. They have have had their small store in the city for many years and were quite pleasant to deal with when I made the purchase. At the time he did tell me that they provide a 12month warranty on the watches that they sell. So I've got my fingers crossed we'll be able to work it out.

26 October 2017, 03:25 PM	#8
RinkyWinkleton "TRF" Member Join Date: Oct 2017 Location: Sydney Posts: 6	Update: Just saw the dealer and they are getting their service provider to look into it for me. No questions asked. They were rather apologetic about the whole thing and seem very keen to set it right. I don't think Ive ever had a store experience as quick or straight forward. Very impressed. I'll keep you updated in a few days which is when they've estimated my watch should return. Thanks all.

26 October 2017, 05:33 PM	#10
peterpl Banned Join Date: Aug 2012 Location: . Posts: 6,692	who was the dealer in Sydney? JF, Hour Glass, Rolex Boutique or Swiss Concept?

27 December 2017, 10:46 AM	#11
RinkyWinkleton "TRF" Member Join Date: Oct 2017 Location: Sydney Posts: 6	Sorry, a little bit late here but thought you might be curious to see how it all wrapped up. Got the watch back a few weeks after i sent it away and it now aligns perfectly. I don't exactly know what they did behind the scenes to fix the problem but im super happy with the result. Before when i set the hour hand there was a lot of slop/play. Now it feels far snappier and direct. Im very impressed and have definitely enjoyed have the watch back on my wrist the past few weeks. thanks all, hope you all had a wonderful christmas. cheers, R

28 December 2017, 02:43 AM	#27
mbalmz 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jan 2017 Real Name: marc Location: nyc Posts: 1,354	I had the same problem with a Grand Seiko I bought (only about a 10 minute lag but same idea)--not sure what the problem was as I brought it back to the boutique and they gave me a new watch.

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