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johnk · 19 October 2023, 05:15 AM

When I’ve needed service I’ve always sent my watches directly to the RSC in New York. If someone dealt with a local AD, would the AD somehow uplift the price to the customer (aside from shipping) or would the final price be exactly what the individual get by going direct?

Thanks..

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Oryx · 19 October 2023, 05:30 AM

Same price to the individual but if you go via your AD they make a cut and thus Rolex make a lower overall margin

ArtNouveau · 19 October 2023, 05:37 AM

I let my AD send my watch to RSC for warranty work. Of course no charge to add onto but they also covered the shipping costs as a customer courtesy.

Tools · 19 October 2023, 05:46 AM

The issue with an AD is that they become the customer for RSC and make the decisions.

Sometimes they may make a call that you would not have.

Calatrava r · 19 October 2023, 08:06 AM

I think the cost to the consumer is the same. I have never heard the AD gets some money from Rolex for sending a watch in for service.

19 October 2023, 05:15 AM	#1
johnk 2024 Pledge Member Join Date: Apr 2010 Location: Maryland Posts: 273	Do ADs Uplift Service Price When Sending To A RSC? When I’ve needed service I’ve always sent my watches directly to the RSC in New York. If someone dealt with a local AD, would the AD somehow uplift the price to the customer (aside from shipping) or would the final price be exactly what the individual get by going direct? Thanks.. .

19 October 2023, 05:46 AM	#4
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,080	The issue with an AD is that they become the customer for RSC and make the decisions. Sometimes they may make a call that you would not have. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

19 October 2023, 05:30 AM	#2
Oryx "TRF" Member Join Date: Sep 2012 Location: London Posts: 1,885	Same price to the individual but if you go via your AD they make a cut and thus Rolex make a lower overall margin

19 October 2023, 05:37 AM	#3
ArtNouveau 2024 Pledge Member Join Date: Jan 2013 Location: NWA, USA Watch: BLRO/Daytona/OP41s Posts: 4,989	I let my AD send my watch to RSC for warranty work. Of course no charge to add onto but they also covered the shipping costs as a customer courtesy.

19 October 2023, 08:06 AM	#5
Calatrava r 2024 Pledge Member Join Date: Mar 2017 Location: United States Watch: Rolex and Patek Posts: 10,644	I think the cost to the consumer is the same. I have never heard the AD gets some money from Rolex for sending a watch in for service.

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