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Old 17 June 2019, 12:28 AM   #121
dannyp
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Are there any straps that can be made to fit the 5711 that will stay securely in place? Even if not OEM, perhaps a good compromise would be to fit the watch with a strap temporarily so that the bracelet, and only the bracelet, can be sent for investigation. That way you get to wear it, you're guaranteed the whole watch won't be swapped, but you get the issue properly rectified.
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Old 17 June 2019, 12:48 AM   #122
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Your AD is always your first point of contact, you say they have seen the piece and the problem, they speak to Rhone and a new bracelet is sent by return. This is not difficult.
Are you suggesting your AD hasn稚 spoken to Rhone about a new 5711 purchased in May that has a problem with the bracelet - of course they have.

Is there something you are not telling us?

I can稚 be totally sure; it may be murkier than you think. I know a lot has changed in 15 years, but my warranty replacement in 2005 required my calling H Stern directly, then prodding AD to be more proactive.

AD told me it would be replaced and they were just waiting on PP to have one available. After two months I called distributor, explained the situation, then asked if it was really that hard to get a new 5065. They salt it shouldn稚 be at all. I contacted the AD with that information and had a watch two weeks. I felt as going AD never did anything besides sending my old one in and waiting for one to come in through normal supply lines.
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Old 17 June 2019, 12:56 AM   #123
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Your AD is always your first point of contact, you say they have seen the piece and the problem, they speak to Rhone and a new bracelet is sent by return. This is not difficult.
Are you suggesting your AD hasn稚 spoken to Rhone about a new 5711 purchased in May that has a problem with the bracelet - of course they have.

Is there something you are not telling us?
This.

Your AD should be your only contact and they better work out a solution for you w Rhone ASAP.

You trying to work a separate channel w Patek directly may complicate matters and would only be necessary if your AD refused to take care of the issue. This I cannot imagine unless we don't have the full picture.
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Old 17 June 2019, 01:13 AM   #124
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i agree , AD 1st
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Old 17 June 2019, 02:10 AM   #125
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I am working with the AD only, but as I said in the update they didn't seem that bothered really, like it wasn’t a big issue. They didn’t say they contacted PP and never said they would after seeing the marks. As they removed all the marks again, there’s nothing for PP to see. Even with a loupe the finish is perfect now, but the rust was days old. It was left as I said in my update, that is the whole story.

From my experience with boats stainless steel takes a while for rust to take, in the early stages it will rub of easily. That’s why I am laving it for a few weeks before going back.
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Old 18 June 2019, 02:36 AM   #126
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Looks like a fake watch to me
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Old 18 June 2019, 04:13 AM   #127
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Looks like a fake watch to me
Thank you for your very constructive first post.....three years after you joined this wonderful forum.
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Old 18 June 2019, 08:45 AM   #128
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Thank you for your very constructive first post.....three years after you joined this wonderful forum.
Lol
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Old 18 June 2019, 09:26 AM   #129
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Thank you for your very constructive first post.....three years after you joined this wonderful forum.
Yeah, what's he been waiting for all the way up there? Another Winter Olympic games?
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Old 10 July 2019, 11:33 PM   #130
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Unfortunately, I have also found some rust on my 5711痴 bracelet as well.

I forgot to take pictures. But strangely enough, the location and pattern of the rust is almost identical to Bonsai Man痴 5711.

I took it to PPSC and they put cleaned it with the ultrasonic cleaner.

It is gone for now.

The SC said if the rust comes back, they would have to contact PP Gen钁e.

They refused to change the bracelet for me today. Considering that I still have warranty left, I think this is completely out of order.


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Old 11 July 2019, 12:00 AM   #131
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Unfortunately, I have also found some rust on my 5711’s bracelet as well.

I forgot to take pictures. But strangely enough, the location and pattern of the rust is almost identical to Bonsai Man’s 5711.

I took it to PPSC and they put cleaned it with the ultrasonic cleaner.

It is gone for now.

The SC said if the rust comes back, they would have to contact PP Gen钁e.

They refused to change the bracelet for me today. Considering that I still have warranty left, I think this is completely out of order.


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I'd be unhappy as well - why wouldn't it come back... and even if it doesn't immediately it leaves you uncomfortable...

Wondering if a specific batch of 2019 5711s is affected or if it is a more general problem.

Bonsai Man's 5711 was from April 2019 - when did you get yours?
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Old 11 July 2019, 12:15 AM   #132
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This has been an intriguing topic, I look forward to following until final outcome. Best of luck to the OP.
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Old 11 July 2019, 12:29 AM   #133
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I'd be unhappy as well - why wouldn't it come back... and even if it doesn't immediately it leaves you uncomfortable...

Wondering if a specific batch of 2019 5711s is affected or if it is a more general problem.

Bonsai Man's 5711 was from April 2019 - when did you get yours?


Mine was from April 2018


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Old 11 July 2019, 12:34 AM   #134
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This has been an intriguing topic, I look forward to following until final outcome. Best of luck to the OP.


Intriguing indeed. Especially when PPSC refuses to replace the bracelet even if the watch is still under warranty.

If the rust comes back and they still refuse to replace it, I will have to contact PP Gen钁e.


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Old 11 July 2019, 05:25 AM   #135
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Originally Posted by ppalasthira View Post
Unfortunately, I have also found some rust on my 5711痴 bracelet as well.

I forgot to take pictures. But strangely enough, the location and pattern of the rust is almost identical to Bonsai Man痴 5711.

I took it to PPSC and they put cleaned it with the ultrasonic cleaner.

It is gone for now.

The SC said if the rust comes back, they would have to contact PP Gen钁e.

They refused to change the bracelet for me today. Considering that I still have warranty left, I think this is completely out of order.


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Did they say how the rust came to be?
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Old 11 July 2019, 06:46 AM   #136
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Mine was from April 2018


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Mine is from July 2018 which makes me wonder if I should go for a swim in salt water to force the issue while it is under warranty...

Have there been any changes in the way you wear or store the watch before you noticed the rust?
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Old 11 July 2019, 07:05 AM   #137
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My guess is that something PP is using in the brushing process of the bracelet is leaving trace material embedded in the finish and causing an electrolytic reaction. If you look at a brushed finish under high magnification you can see how rough it really is.
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Old 11 July 2019, 07:37 AM   #138
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@ppalasthira did you get my second PM today, I am not sure it sent
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Old 11 July 2019, 07:43 AM   #139
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Mine is from July 2018 which makes me wonder if I should go for a swim in salt water to force the issue while it is under warranty...

Have there been any changes in the way you wear or store the watch before you noticed the rust?
Don稚 take a steel 5711 in the sea, it will probably turn orange with rust immediately.
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Old 11 July 2019, 07:55 AM   #140
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Oh but more seriously, if your 5711 rusts Patek Philippe will refuse to replace your rusty bracelet regardless of warranty.
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Old 11 July 2019, 10:13 AM   #141
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@ppalasthira did you get my second PM today, I am not sure it sent


No, I didn稚 get it yet.


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Old 11 July 2019, 11:42 AM   #142
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Oh but more seriously, if your 5711 rusts Patek Philippe will refuse to replace your rusty bracelet regardless of warranty.
Why won't they replace it?
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Old 11 July 2019, 04:14 PM   #143
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Why won't they replace it?
Maybe service center is not authorized to do something like this. Need Geneva HQ to authorize it?
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Old 11 July 2019, 05:03 PM   #144
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I would have asked if they were FN with you. 30k watch they can replace the bracelet for probably $500 and they tell you to kick rocks
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Old 11 July 2019, 05:15 PM   #145
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I would have asked if they were FN with you. 30k watch they can replace the bracelet for probably $500 and they tell you to kick rocks
May be they were afraid a new bracelet wouldn't fare any better...
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Old 11 July 2019, 05:56 PM   #146
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Why won't they replace it?
No idea.
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Old 11 July 2019, 06:08 PM   #147
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No idea.
Do you mind telling us which AD you are dealing with, I find it inexplicable that they haven稚 simply ordered a new bracelet for you (even if it is at their expense), fitted it and then sorted out the costs etc between them and Rhone.
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Old 11 July 2019, 07:06 PM   #148
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I am working with the AD only, but as I said in the update they didn't seem that bothered really, like it wasn稚 a big issue. They didn稚 say they contacted PP and never said they would after seeing the marks. As they removed all the marks again, there痴 nothing for PP to see. Even with a loupe the finish is perfect now, but the rust was days old. It was left as I said in my update, that is the whole story.

From my experience with boats stainless steel takes a while for rust to take, in the early stages it will rub of easily. That痴 why I am laving it for a few weeks before going back.
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Oh but more seriously, if your 5711 rusts Patek Philippe will refuse to replace your rusty bracelet regardless of warranty.
So Patek have said they won稚 resolve your issue? I find that very hard to believe.

Or you are still just working with your AD?
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Old 11 July 2019, 07:14 PM   #149
bonsai-man
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I was referring to ppalasthira case being refused a new bracelet due to rust.

ppalasthira has now come forward with the same issue but was refused a new bracelet by the PPSC
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Old 11 July 2019, 07:15 PM   #150
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My case is still with PP and they are still testing, I think
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