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Old 21 August 2019, 07:03 AM   #181
bonsai-man
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Love that orange, hope it gets sorted quickly.

Do you guys think some of the quality issues are due to increasing production because of the shortages. It would only take a small increase to a fine tuned production line before mistakes creep in. With low production figures the failure rate could seem a lot worse, but as a total % it could still be tiny. My issue was likely a chemical reaction so perhaps just bad luck, but Mis-aligned hands seems more Bulova not Patek.
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Old 21 August 2019, 08:08 AM   #182
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Quote:
Originally Posted by bonsai-man View Post
Love that orange, hope it gets sorted quickly.



Do you guys think some of the quality issues are due to increasing production because of the shortages. It would only take a small increase to a fine tuned production line before mistakes creep in. With low production figures the failure rate could seem a lot worse, but as a total % it could still be tiny. My issue was likely a chemical reaction so perhaps just bad luck, but Mis-aligned hands seems more Bulova not Patek.
Tiny % or bad luck as it may be, mistakes happen and it's how they are handled that reveal the character of the company you're dealing with. Do you reject the complaint and hope it goes away or do you own it and make it right.

Look at this flaw I found on my GS Snowflake minute hand; literally microscopic; I regularly bust out the loupe to admire the finish and it took me a few sessions to notice this. I shared the pic with my AD and said it's not visible to the naked eye but here it is under 10x magnification, is this normal? Tbh, I was expecting the answer to be yes but the reply was "it's not up to spec so we'll fix it". I got my minute hand replaced under warranty, with some goodies thrown in for good measure when I went to pick it up. This is the level of QC and customer service I received on a watch that retails at $5,800, which is why I think the pushback you got on the rusty bracelet of a much more expensive timepiece is disappointing.
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Old 21 August 2019, 10:41 PM   #183
bonsai-man
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Tiny % or bad luck as it may be, mistakes happen and it's how they are handled that reveal the character of the company you're dealing with. Do you reject the complaint and hope it goes away or do you own it and make it right.

Look at this flaw I found on my GS Snowflake minute hand; literally microscopic; I regularly bust out the loupe to admire the finish and it took me a few sessions to notice this. I shared the pic with my AD and said it's not visible to the naked eye but here it is under 10x magnification, is this normal? Tbh, I was expecting the answer to be yes but the reply was "it's not up to spec so we'll fix it". I got my minute hand replaced under warranty, with some goodies thrown in for good measure when I went to pick it up. This is the level of QC and customer service I received on a watch that retails at $5,800, which is why I think the pushback you got on the rusty bracelet of a much more expensive timepiece is disappointing.
Wow, thatís great service from your AD and GS.

The update I posted did not cover all of the issues with my rusty bracelet. The post would have been too long for that, although some were the ADís fault to be fair.
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Old 22 August 2019, 07:20 AM   #184
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Return it.
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Old 22 August 2019, 07:53 AM   #185
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Love the GS Snowflake, Seiko is really good with customer service.
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Old 22 August 2019, 10:01 PM   #186
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Agreed, I may be taking a look.
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Old 2 September 2019, 05:23 AM   #187
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Seriously said, the bracelet pins, and rust reminds me of the Chinese fakes that are out there, and believe me I have seen plenty of real and fakes.

Sorry to report such.
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Old 2 September 2019, 02:45 PM   #188
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it definitely could be a bad batch of stainless steel. Patek uses 316L stainless steel like others and are all sourced from labs in China.

Even tho they are QCed heavily. A few bad batch makes it pass inspection. just bad luck
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Old 2 September 2019, 05:38 PM   #189
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it definitely could be a bad batch of stainless steel. Patek uses 316L stainless steel like others and are all sourced from labs in China.

Even tho they are QCed heavily. A few bad batch makes it pass inspection. just bad luck
I would be amazed if Patek use Chinese steel. It's the lowest grade cheap crap on the market.
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Old 2 September 2019, 05:41 PM   #190
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i would be amazed if patek use chinese steel. It's the lowest grade cheap crap on the market.


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Old 2 September 2019, 05:43 PM   #191
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316L steel is 316L steel. It is a standardized grading doesn't matter where it comes from.
Its like saying H20 from China is different than H20 from rest of the world chemically.
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Old 2 September 2019, 05:54 PM   #192
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316L steel is 316L steel. It is a standardized grading doesn't matter where it comes from.
Its like saying H20 from China is different than H20 from rest of the world chemically.
Rubbish, there's European steel and there's Chinese steel. There is no comparison in the quality between the 2.
Why make comments saying Patek use steel sourced from Chinese labs when it is completely unfounded and untrue
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