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mattrparker35 · 27 May 2020, 01:46 AM

Hi everyone,

I have a brand new Seamaster Diver 300m white dial that I love. Received it about a week ago with all stickers on, brand new, full warranty, etc. Have worn it a couple of times but unfortunately just realized that there is a dark spot / discoloration on the 4 o clock lume plot. This is clearly visible with the naked eye and, although I missed it when I originally received the watch, it is hard to un-see now.

So, I called Omega / Swatch service center in NJ (I am in NH and it's the closest to me) and they are sending me a box and form for shipping the watch to them so that they can take a look. As the watch is brand new and running perfectly, I don't want any work on it besides the dial / lume plot. No polishing, etc.

Any suggestions for working with Omega service or is it pretty straightforward? It is my first Omega watch and I just want to make sure that I don't make any mistakes.

I have photos but each time I try to post them as attachments I get an alert saying they're too big. If anyone wants to see the photos, I'm happy to post if someone can tell me how. Thanks!

JohnGingerwood · 27 May 2020, 05:34 AM

I sent a Speedmaster in for routine maintenance and it was pretty straightforward. I think I downloaded a form from Swatch group and then filled in the issues with the watch and they email you a UPS label. Or you could call Swatch group. You can keep track of the status on swatches website. Took a few months I think to get it back, but that was for a full service.

Stevec14 · 27 May 2020, 05:58 AM

Could you not return for an exchange and let who you bought off deal with?

1William · 27 May 2020, 09:56 PM

My experience with Omega service is that it is top notch and they will correct the issue and have the watch back to you ASAP.

Dougiebaby · 30 May 2020, 12:30 AM

Quote:

Originally Posted by Stevec14

Could you not return for an exchange and let who you bought off deal with?

Yes, I would take it back to store you bought it from and demand new watch. You’re a week in.

A few years ago I bought a AT Skyfall 38.5 and a month later the anti reflective coating on the crystal started coming off. I took it back for a replacement.

You deserve a “perfect” watch.

Sent from my iPhone using Tapatalk

27 May 2020, 01:46 AM	#1
mattrparker35 "TRF" Member Join Date: Oct 2019 Location: New Hampshire USA Posts: 30	Brand new Seamaster service question Hi everyone, I have a brand new Seamaster Diver 300m white dial that I love. Received it about a week ago with all stickers on, brand new, full warranty, etc. Have worn it a couple of times but unfortunately just realized that there is a dark spot / discoloration on the 4 o clock lume plot. This is clearly visible with the naked eye and, although I missed it when I originally received the watch, it is hard to un-see now. So, I called Omega / Swatch service center in NJ (I am in NH and it's the closest to me) and they are sending me a box and form for shipping the watch to them so that they can take a look. As the watch is brand new and running perfectly, I don't want any work on it besides the dial / lume plot. No polishing, etc. Any suggestions for working with Omega service or is it pretty straightforward? It is my first Omega watch and I just want to make sure that I don't make any mistakes. I have photos but each time I try to post them as attachments I get an alert saying they're too big. If anyone wants to see the photos, I'm happy to post if someone can tell me how. Thanks!

27 May 2020, 05:34 AM	#2
JohnGingerwood 2024 Pledge Member Join Date: Jul 2019 Real Name: Zach Location: USA Posts: 1,481	I sent a Speedmaster in for routine maintenance and it was pretty straightforward. I think I downloaded a form from Swatch group and then filled in the issues with the watch and they email you a UPS label. Or you could call Swatch group. You can keep track of the status on swatches website. Took a few months I think to get it back, but that was for a full service.

27 May 2020, 05:58 AM	#3
Stevec14 "TRF" Member Join Date: Nov 2016 Real Name: Steve Location: U.K. Watch: 321, Snoopy 3 Posts: 4,400	Could you not return for an exchange and let who you bought off deal with?

27 May 2020, 09:56 PM	#4
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 44,731	My experience with Omega service is that it is top notch and they will correct the issue and have the watch back to you ASAP.

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