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phrede · 31 May 2023, 05:12 AM

just bought this watch today at an AD. When I saw it in the shop, I borrowed a loupe because I thought the chrono-second hand was slightly off to the 59-sec mark. In the loupe, it looked fine.
However, when I got home and checked out the watch in the bright light from the window, I could easily see the following. Is it within what should be tolerated?

Pictures are taken in the window and with top of the picture towards the window in order to rule out "eye-distortion".

I have written to the AD, but of course it is long after hours now.

HERITAGE82 · 31 May 2023, 05:18 AM

I would not accept that on a brand new watch. Strange that under the loupe at the store it wasn't clear.

phrede · 31 May 2023, 05:21 AM

Thanks for your reply.
It had the plastic still on it when I checked so that is probably why

DoricSpiker · 31 May 2023, 05:38 AM

Yeah that has to go back. It will annoy the life out of you.

FloydRedford · 31 May 2023, 06:05 AM

Yeah, that’s not right. Should be an easy fix, or just give you a new one

Sent from my iPhone using Tapatalk

SvenNikolai · 31 May 2023, 06:07 AM

Oh crap, that would bother me too. This pointer must bisect the twelve o'clock indices exactly. Drive to your AD and clarify this directly on site and request an exchange or a correction of the error. As soon as this is fixed you will have the joy you deserve with this great watch.

SvenNikolai · 31 May 2023, 06:14 AM

Please take a look at the hour counter. I can't see it properly. Is the pointer centered in the middle?

phrede · 31 May 2023, 06:16 AM

Svennicolai,
You are completely right. It is off too. I got a lemon :(

DJ2020 · 31 May 2023, 07:41 AM

Did you try start, stop, reset? If it's still that way, send it back.

omar-rye · 31 May 2023, 10:14 AM

My chrono second hand rests slightly to the right on my 3861. It’s a piece unique. I’d rather live with it until service than to have the watch opened under warranty

DJ2020 · 31 May 2023, 10:30 AM

My 3861 hesalite is dead on. Just looked.

Andad · 31 May 2023, 10:44 AM

Quote:

Originally Posted by DJ2020

Did you try start, stop, reset? If it's still that way, send it back.

I expect he did try that quite a few times.

I would take it back.

tna23 · 31 May 2023, 07:33 PM

I think your 12 hour chrono hand may also be slightly off centre. Mine was and I just couldn't unsee it.

Sent from my SM-S901E using Tapatalk

brandrea · 31 May 2023, 07:49 PM

I think it’s just a small adjust, rest the hand stack or something like that.

Good luck

1William · 31 May 2023, 09:13 PM

Great watch that I would ask the AD to make right. I would not be without the watch if they want to send it for a service, I would ask for another watch that is right or a refund.

sapper17 · 1 June 2023, 03:59 AM

I had the same issue and sent it back. It came back perfect, BE CARFUL; the clasp came back all scratched. Mine was 5 days old

bonovox · 1 June 2023, 07:30 AM

Quote:

Originally Posted by DoricSpiker

Yeah that has to go back. It will annoy the life out of you.

This.

Kreyzhorse · 2 June 2023, 12:42 AM

Yeah, mine is perfectly lined up. If it bugs you, request it to be corrected.

phrede · 2 June 2023, 07:18 AM

It's with Omega Service Center. The head there promissed me a perfect and quick result.... end of next week I will know.

31 May 2023, 05:12 AM	#1
phrede "TRF" Member Join Date: Nov 2010 Location: Denmark Watch: Sea-Dweller 4000 Posts: 568	Is this within tolerances? (New speedmaster) just bought this watch today at an AD. When I saw it in the shop, I borrowed a loupe because I thought the chrono-second hand was slightly off to the 59-sec mark. In the loupe, it looked fine. However, when I got home and checked out the watch in the bright light from the window, I could easily see the following. Is it within what should be tolerated? Pictures are taken in the window and with top of the picture towards the window in order to rule out "eye-distortion". I have written to the AD, but of course it is long after hours now.

31 May 2023, 05:18 AM	#2
HERITAGE82 "TRF" Member Join Date: Feb 2010 Location: South Florida Posts: 3,420	I would not accept that on a brand new watch. Strange that under the loupe at the store it wasn't clear. __________________ - Rolex Explorer - 214270 - Tudor Black Bay - 79230B - Tudor Chronograph - 79270P - Breitling Chronomat - 10th Anniv. - Huguenin Freres Speedmaster Prototype

31 May 2023, 07:41 AM	#9
DJ2020 "TRF" Member Join Date: Nov 2020 Real Name: Wayne Location: NC Watch: 226570 Posts: 3,478	Did you try start, stop, reset? If it's still that way, send it back. __________________ In the end, it's not the years in your life that count. It's the life in your years. - Abraham Lincoln __________________________________________________ Rolex 226570, Explorer II Club

31 May 2023, 10:30 AM	#11
DJ2020 "TRF" Member Join Date: Nov 2020 Real Name: Wayne Location: NC Watch: 226570 Posts: 3,478	My 3861 hesalite is dead on. Just looked. __________________ In the end, it's not the years in your life that count. It's the life in your years. - Abraham Lincoln __________________________________________________ Rolex 226570, Explorer II Club

1 June 2023, 03:59 AM	#16
sapper17 "TRF" Member Join Date: Nov 2011 Real Name: Joe Location: NYC Watch: Rolex - Omega Posts: 441	I had the same issue and sent it back. It came back perfect, BE CARFUL; the clasp came back all scratched. Mine was 5 days old __________________ 16710BLRO - 14060M - Omega 321 - 126710BLRO - Omega 3861

31 May 2023, 05:21 AM	#3
phrede "TRF" Member Join Date: Nov 2010 Location: Denmark Watch: Sea-Dweller 4000 Posts: 568	Thanks for your reply. It had the plastic still on it when I checked so that is probably why

31 May 2023, 05:38 AM	#4
DoricSpiker 2024 Pledge Member Join Date: Apr 2021 Location: United Kingdom Posts: 1,282	Yeah that has to go back. It will annoy the life out of you.

31 May 2023, 06:05 AM	#5
FloydRedford 2024 Pledge Member Join Date: Aug 2022 Real Name: Ryan Location: Evergreen State Watch: 16710 Posts: 220	Yeah, that’s not right. Should be an easy fix, or just give you a new one Sent from my iPhone using Tapatalk

31 May 2023, 06:07 AM	#6
SvenNikolai "TRF" Member Join Date: Sep 2021 Location: Uhrenversium Posts: 211	Oh crap, that would bother me too. This pointer must bisect the twelve o'clock indices exactly. Drive to your AD and clarify this directly on site and request an exchange or a correction of the error. As soon as this is fixed you will have the joy you deserve with this great watch.

31 May 2023, 06:14 AM	#7
SvenNikolai "TRF" Member Join Date: Sep 2021 Location: Uhrenversium Posts: 211	Please take a look at the hour counter. I can't see it properly. Is the pointer centered in the middle?

31 May 2023, 06:16 AM	#8
phrede "TRF" Member Join Date: Nov 2010 Location: Denmark Watch: Sea-Dweller 4000 Posts: 568	Svennicolai, You are completely right. It is off too. I got a lemon :(

31 May 2023, 10:14 AM	#10
omar-rye "TRF" Member Join Date: Feb 2020 Location: Underground Posts: 2,120	My chrono second hand rests slightly to the right on my 3861. It’s a piece unique. I’d rather live with it until service than to have the watch opened under warranty

31 May 2023, 07:33 PM	#13
tna23 "TRF" Member Join Date: Dec 2015 Location: NZ Posts: 137	I think your 12 hour chrono hand may also be slightly off centre. Mine was and I just couldn't unsee it. Sent from my SM-S901E using Tapatalk

31 May 2023, 07:49 PM	#14
brandrea 2024 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 73,895	I think it’s just a small adjust, rest the hand stack or something like that. Good luck

31 May 2023, 09:13 PM	#15
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 44,928	Great watch that I would ask the AD to make right. I would not be without the watch if they want to send it for a service, I would ask for another watch that is right or a refund.

2 June 2023, 12:42 AM	#18
Kreyzhorse "TRF" Member Join Date: Apr 2023 Location: NKY Watch: "05" Air-King Posts: 1,068	Yeah, mine is perfectly lined up. If it bugs you, request it to be corrected.

2 June 2023, 07:18 AM	#19
phrede "TRF" Member Join Date: Nov 2010 Location: Denmark Watch: Sea-Dweller 4000 Posts: 568	It's with Omega Service Center. The head there promissed me a perfect and quick result.... end of next week I will know.

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