Has eBay gone crazy?

[bayerische]

A month ago I purchased from eBay Germany a new iPhone screen for my wife's phone.

I bought many before from different sellers, and numerous other items via eBay (watches too)

I haven't gotten the screen. It's shipped with UPS, and it is stuck in Hamburg. Nothing has happened for 3-4 weeks...

The seller is running around in circles, saying he has been on the phone with UPS, and they are searching for the parcel... OK... BS I say. He is stalling time. Why would anyone put this much effort on a 50 euro including shipping item???

I'd just send a new one or refund the money.

eBay took forever to make me possible to up this to a claim, but today that day was here. Sent ebay a short explanation as all the info was there already. (Shipped june 11th) This was payed for with Paypal btw.

To my amazement ebay responded within 5min with the conclusion that they will not issue me a refund since the item is shipped. Case closed nothing I can do.... WTH?!

Seriously? So as long as something is shipped, you are not protected by Paypal?

Is there anything I can do? I don't give a FF for the money, but it's principal.

I'm glad this wasn't a 10K watch purchase.