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Old 6 November 2015, 03:03 PM   #1
Xtiaan
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scratch on glass

Oyster perpetual Datejust about 5yo
scratched glass very mild, asked at local Rolex dealer what are my options are
He dismissively replied 12 weeks and a service as well as new glass.

But I explained its just a small scratch.?

Thats what you need to do, or put up with it.? needless to say I walked out of that Martin Place Sydney Store.

Can any one help me what to do, I agree its a very small scratch and may even polish out.
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Old 6 November 2015, 08:09 PM   #2
fisherman79
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I guess the crystal is made of plexi, so you can polish it with polywatch. Should be like new again after polish.
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Old 13 November 2015, 07:04 AM   #3
NKflyer
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That does look like an acrylic crystal which would make the watch a hell of a lot more than five years old. If acrylic (plastic), polywatch, as recommended above, will do a great job removing scratches but you can also try using toothpaste which works too. For sapphire glass crystals, very very very shallow scratches can sometimes be removed with "diamond paste".
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Old 27 May 2017, 01:24 AM   #4
Basque1
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You might try this product, it is a bit expensive, about $32.00 qt bottle but it works wonders. Put a dab on a piece of towel or old T shirt and polish the surface of the plastic crystal.
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Old 27 May 2017, 06:24 AM   #5
Valenciawatchrepair
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Can't believe they will only replace with a service. I can polish this in 10 seconds. lol. I use my polisher and 2 different compounds. One cuts and one high polishes. Would look brand new. I would normally charge something like $10 wholesale to do a job like that. Retail easily $20. And you would have been on your way with a smile. If anything I would up-sell a refinish or at least a case/bracelet cleaning. I don't understand the service centers giving the customer only one option, which usually includes a complete service and replacing parts, when all you want is a simple cosmetic repair.
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Old 27 May 2017, 06:55 AM   #6
Basque1
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Quote:
Originally Posted by Valenciawatchrepair View Post
Can't believe they will only replace with a service. I can polish this in 10 seconds. lol. I use my polisher and 2 different compounds. One cuts and one high polishes. Would look brand new. I would normally charge something like $10 wholesale to do a job like that. Retail easily $20. And you would have been on your way with a smile. If anything I would up-sell a refinish or at least a case/bracelet cleaning. I don't understand the service centers giving the customer only one option, which usually includes a complete service and replacing parts, when all you want is a simple cosmetic repair.
It's a $$$ making machine that is all!!😡
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Old 13 May 2018, 07:36 AM   #7
spacerain
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It looks good anyway. Who cares?
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