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ThatExplorer · 20 September 2019, 10:28 PM

Purchased new explorer from AD 9/11 saw this on the dial yesterday (has to be in perfect light to notice it), scuffs and looks like maybe fading on dial.... not happy.
Adjustments.JPG

chicagowatchman · 21 September 2019, 05:18 AM

l
I would send it back to RSC so they can take care of it

Seibei · 21 September 2019, 06:17 AM

RSC. Or you could take it to the AD and he will send it to the RSC. Looks like it needs a new dial and the AD is not going to do that for you.

Speed · 21 September 2019, 06:22 AM

Well, you bought "that" explorer...

Sorry. Couldn't resist.

ThatExplorer · 21 September 2019, 10:26 AM

It’s going back to the AD tomorrow and will be overnighted to RSC on Monday. Sucks to see it go but in normal light you would never notice it... my OCD self just had to start looking. Oh well new dial and hopefully coming back. AD stated to me that they have had turnaround time at 18-22 days. So fingers crossed.

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Jabbo84 · 21 September 2019, 10:49 AM

Keep it, may be a collectors item

robrtx · 21 September 2019, 01:24 PM

If you send directly to RSC on warranty do they cover shipping to/from?

ThatExplorer · 21 September 2019, 08:18 PM

Quote:

Originally Posted by robrtx

If you send directly to RSC on warranty do they cover shipping to/from?

I called RSC NY spoke to them and informed them of the issue I found, they said to return to the AD have them ship it out. Called the AD (after sending an email with photos), and then spoke to them on the phone stated to bring the watch back, along with the warranty card and they would get it sent out.

Sucks but will be fixed in a few weeks and be back on the wrist. Hoping a full service won’t be required as it’s a brand new watch, but who knows what they will want to do.

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Rebel · 21 September 2019, 11:54 PM

Rsc.

ThatExplorer · 22 September 2019, 01:02 AM

Last photo before dropping off, shows the dial damage. IMG_0045.JPG

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LuminousMaximus · 22 September 2019, 01:06 AM

you hit the Rolex Lottery! You have the rare and valuable Scuff dial...

SearChart · 22 September 2019, 01:13 AM

Oh wow that is odd, I've never seen such discoloration on a new watch before. I'm very curious as to what the RSC will say.

You will of course get a new dial!

ThatExplorer · 22 September 2019, 01:16 AM

Quote:

Originally Posted by LuminousMaximus

you hit the Rolex Lottery! You have the rare and valuable Scuff dial...

Yes!! Maybe I should sell it 10k over MSRP due to it....

Quote:

Originally Posted by SearChart

Oh wow that is odd, I've never seen such discoloration on a new watch before. I'm very curious as to what the RSC will say.

You will of course get a new dial!

Yes sadly the AD is also going to take some photos as well, in normal lighting without the flashlight you can’t see it I have never seen it myself but yes in the end a new dial will be placed and all will be good. Just sucks to have a new watch go back so quickly.... oh well.

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ThatExplorer · 22 September 2019, 04:15 AM

Officially dropped off, will update as the process goes. Dealer said they have never seen that before on new watch. States Rolex will do a full service even though a new watch...

Wondering how much out of pocket this will cost

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Sunny Arizona · 22 September 2019, 08:34 AM

Not a penny.

Bladeshot · 22 September 2019, 08:41 AM

Quote:

Originally Posted by LuminousMaximus

you hit the Rolex Lottery! You have the rare and valuable Scuff dial...

Well played, Sam!

OP, it’ll be “better than new” new in no time.

ThatExplorer · 22 September 2019, 08:48 AM

Quote:

Originally Posted by Sunny Arizona

Not a penny.

Hope so lol.

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Bizcut1 · 22 September 2019, 08:48 AM

Shouldn't cost you a dime. Good luck with it and be sure to post new pics of fix!

ThatExplorer · 22 September 2019, 09:08 AM

Quote:

Originally Posted by Bizcut1

Shouldn't cost you a dime. Good luck with it and be sure to post new pics of fix!

Hoping so, just don’t want to have to pay for a service when the watch is brand new, but AD states Rolex has to CYA.

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ThatExplorer · 1 October 2019, 10:15 PM

For those that care or interested, got a call from the AD yesterday, Rolex stated it’s a dial flaw and will be replacing the dial under warranty.

Time frame is 2 weeks to receiving the watch back. Happy that Rolex is understanding of flaw and replacing with no charge.

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Johny · 1 October 2019, 10:20 PM

Quote:

Originally Posted by ThatExplorer

For those that care or interested, got a call from the AD yesterday, Rolex stated it’s a dial flaw and will be replacing the dial under warranty.

Time frame is 2 weeks to receiving the watch back. Happy that Rolex is understanding of flaw and replacing with no charge.

Sent from my iPhone using Tapatalk

Good news.

RichM · 1 October 2019, 10:37 PM

They’ll have that back to you as good as new. I’m just wondering, did you just speak to NYC and is the watch being sent there? Reason I ask is you have an RSC in LA on Wilshire Blvd.

JayHantz · 1 October 2019, 10:48 PM

Quote:

Originally Posted by ThatExplorer

For those that care or interested, got a call from the AD yesterday, Rolex stated it’s a dial flaw and will be replacing the dial under warranty.

Time frame is 2 weeks to receiving the watch back. Happy that Rolex is understanding of flaw and replacing with no charge.

Sent from my iPhone using Tapatalk

Excellent! Glad that RSC got to your watch in a timely manner and is going to fix it. Hoping that it gets in your hands sooner than later!

ThatExplorer · 1 October 2019, 11:01 PM

Quote:

Originally Posted by Rich Mickol

They’ll have that back to you as good as new. I’m just wondering, did you just speak to NYC and is the watch being sent there? Reason I ask is you have an RSC in LA on Wilshire Blvd.

I called NYC as they were the first ones open, speaking to the AD he called around and found out that Dallas had the best time frame. Watch was overnighted there and then called the following day to speed up the time. Within 4 days tech had it and made the call on it.

So have nothing but great things to say about the AD thus far.

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SS Oyster · 1 October 2019, 11:17 PM

Exceedingly rare “ghost dial” is easily worth $8-10k more than perfect dial.

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peterpl · 1 October 2019, 11:30 PM

Rolex dials are far far far from perfect. I also created a thread about a year ago highlighting many issues with Rolex sunburst dials.

You can search to find my old thread but yeah I provided plenty of examples and actually 2 of my own watches had scratches on the dial from factory. RSC acknowledged them both and replaced both dials under warranty.

Nikrnic · 2 October 2019, 01:09 AM

A dial flaw for sure.. Heads will Roll in Switzerland!.. Two weeks isnt bad though. I'm sure no charges to you.

Sent from my SM-G970U using Tapatalk

ThatExplorer · 2 October 2019, 01:31 AM

Quote:

Originally Posted by Nikrnic

A dial flaw for sure.. Heads will Roll in Switzerland!.. Two weeks isnt bad though. I'm sure no charges to you.

Sent from my SM-G970U using Tapatalk

Correct SA called yesterday once he heard back from RSC stating they acknowledged the dial flaw and will replace it under warranty. Stated they told him about 2 weeks to completion.

Just want it back on the wrist.

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ThatExplorer · 16 October 2019, 11:49 PM

Quick update for those who care, took right at 2 weeks from RSC receiving the watch to the watch being delivered back to AD. RSC Dallas replaced the dial under warranty for the flaw. Watch is now back and can’t find anything wrong so happy with it. Quick turnaround for RSC very happy.

Attachment 1 IMG_0360.JPG Adjustments.JPG

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afmars · 17 October 2019, 12:32 AM

Watch looks great, glad everything worked out for you.

20 September 2019, 10:28 PM	#1
ThatExplorer "TRF" Member Join Date: Aug 2018 Real Name: Cory Location: US Watch: 114060 Posts: 652	Going back to AD or RSC Purchased new explorer from AD 9/11 saw this on the dial yesterday (has to be in perfect light to notice it), scuffs and looks like maybe fading on dial.... not happy. Adjustments.JPG __________________ It is the mark of an educated mind to be able to entertain a thought without accepting it. -------------------------------------------------------------- 116610-214270-116710-113700-114300-M79380RB-Zodiac GR

21 September 2019, 05:18 AM	#2
chicagowatchman "TRF" Member Join Date: Jul 2007 Location: Chicago IL Watch: Platinum DDMasterp Posts: 1,983	l I would send it back to RSC so they can take care of it __________________ Men's Platinum Day Date Masterpiece Men's 18k Day Date Crown Collection Men's Franck Muller 18k Conquistador Cortez Men's SS Cartier Pasha MEMBER # 5534 USA CHICAGO IL

21 September 2019, 10:26 AM	#5
ThatExplorer "TRF" Member Join Date: Aug 2018 Real Name: Cory Location: US Watch: 114060 Posts: 652	It’s going back to the AD tomorrow and will be overnighted to RSC on Monday. Sucks to see it go but in normal light you would never notice it... my OCD self just had to start looking. Oh well new dial and hopefully coming back. AD stated to me that they have had turnaround time at 18-22 days. So fingers crossed. Sent from my iPhone using Tapatalk __________________ It is the mark of an educated mind to be able to entertain a thought without accepting it. -------------------------------------------------------------- 116610-214270-116710-113700-114300-M79380RB-Zodiac GR

21 September 2019, 01:24 PM	#7
robrtx "TRF" Member Join Date: Jan 2007 Real Name: Bob Location: Hawaii Watch: you talkin' 'bout Posts: 291	If you send directly to RSC on warranty do they cover shipping to/from? __________________ "In youth and beauty wisdom is rare"

21 September 2019, 11:54 PM	#9
Rebel "TRF" Member Join Date: Jul 2008 Real Name: Dr Mark R Nail Location: New Albany Watch: Tudor Sub 75090 Posts: 8,055	Rsc. __________________ ------------------------------- Member of the Nylon Nation

21 September 2019, 06:17 AM	#3
Seibei Banned Join Date: Mar 2018 Location: New Zealand Watch: 114060 Posts: 2,630	RSC. Or you could take it to the AD and he will send it to the RSC. Looks like it needs a new dial and the AD is not going to do that for you.

21 September 2019, 06:22 AM	#4
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,695	Well, you bought "that" explorer... Sorry. Couldn't resist.

21 September 2019, 10:49 AM	#6
Jabbo84 Banned Join Date: May 2019 Real Name: John Location: Tyler,Texas Watch: Rolex/Piaget Posts: 966	Keep it, may be a collectors item

22 September 2019, 01:02 AM	#10
ThatExplorer "TRF" Member Join Date: Aug 2018 Real Name: Cory Location: US Watch: 114060 Posts: 652	Last photo before dropping off, shows the dial damage. IMG_0045.JPG Sent from my iPhone using Tapatalk __________________ It is the mark of an educated mind to be able to entertain a thought without accepting it. -------------------------------------------------------------- 116610-214270-116710-113700-114300-M79380RB-Zodiac GR

22 September 2019, 01:06 AM	#11
LuminousMaximus "TRF" Member Join Date: Jan 2013 Location: USA Watch: me hit Huge Lotto Posts: 6,502	you hit the Rolex Lottery! You have the rare and valuable Scuff dial... __________________ “Every man Dies... Not Every Man, Really Lives.” – William Wallace - To really lives means to live your life to the fullest. It means to chase your dreams, take risks, and to love life. Since everyone’s fate is the same, why not live the best life that you possibly can? In order to really live,you must seize the day. Live each day as if it's your last and overall just do it! Today is a gift, that’s why it’s called the present...

22 September 2019, 04:15 AM	#14
ThatExplorer "TRF" Member Join Date: Aug 2018 Real Name: Cory Location: US Watch: 114060 Posts: 652	Officially dropped off, will update as the process goes. Dealer said they have never seen that before on new watch. States Rolex will do a full service even though a new watch... Wondering how much out of pocket this will cost Sent from my iPhone using Tapatalk __________________ It is the mark of an educated mind to be able to entertain a thought without accepting it. -------------------------------------------------------------- 116610-214270-116710-113700-114300-M79380RB-Zodiac GR

22 September 2019, 08:34 AM	#15
Sunny Arizona "TRF" Member Join Date: Jul 2007 Real Name: Brad Location: Colorado Watch: 16613 Posts: 1,255	Not a penny.

22 September 2019, 08:48 AM	#18
Bizcut1 2024 Pledge Member Join Date: Jun 2014 Real Name: Ben Location: Valley of the Sun Watch: 126331 126610 3861 Posts: 3,235	Shouldn't cost you a dime. Good luck with it and be sure to post new pics of fix!

1 October 2019, 10:15 PM	#20
ThatExplorer "TRF" Member Join Date: Aug 2018 Real Name: Cory Location: US Watch: 114060 Posts: 652	Going back to AD or RSC For those that care or interested, got a call from the AD yesterday, Rolex stated it’s a dial flaw and will be replacing the dial under warranty. Time frame is 2 weeks to receiving the watch back. Happy that Rolex is understanding of flaw and replacing with no charge. Sent from my iPhone using Tapatalk __________________ It is the mark of an educated mind to be able to entertain a thought without accepting it. -------------------------------------------------------------- 116610-214270-116710-113700-114300-M79380RB-Zodiac GR

1 October 2019, 10:37 PM	#22
RichM 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 28,160	They’ll have that back to you as good as new. I’m just wondering, did you just speak to NYC and is the watch being sent there? Reason I ask is you have an RSC in LA on Wilshire Blvd. __________________ "I love to work at nothing all day" TRF #139960

1 October 2019, 11:17 PM	#25
SS Oyster "TRF" Member Join Date: Sep 2008 Location: USA Posts: 8,800	Exceedingly rare “ghost dial” is easily worth $8-10k more than perfect dial. Sent from my iPhone using Tapatalk

1 October 2019, 11:30 PM	#26
peterpl Banned Join Date: Aug 2012 Location: . Posts: 6,692	Rolex dials are far far far from perfect. I also created a thread about a year ago highlighting many issues with Rolex sunburst dials. You can search to find my old thread but yeah I provided plenty of examples and actually 2 of my own watches had scratches on the dial from factory. RSC acknowledged them both and replaced both dials under warranty.

2 October 2019, 01:09 AM	#27
Nikrnic "TRF" Member Join Date: May 2017 Real Name: Louis Nick Ric Location: Michigan, USA Watch: Blnr, Expll, Subs, Posts: 10,158	A dial flaw for sure.. Heads will Roll in Switzerland!.. Two weeks isnt bad though. I'm sure no charges to you. Sent from my SM-G970U using Tapatalk

16 October 2019, 11:49 PM	#29
ThatExplorer "TRF" Member Join Date: Aug 2018 Real Name: Cory Location: US Watch: 114060 Posts: 652	Quick update for those who care, took right at 2 weeks from RSC receiving the watch to the watch being delivered back to AD. RSC Dallas replaced the dial under warranty for the flaw. Watch is now back and can’t find anything wrong so happy with it. Quick turnaround for RSC very happy. Attachment 1 IMG_0360.JPG Adjustments.JPG Sent from my iPhone using Tapatalk __________________ It is the mark of an educated mind to be able to entertain a thought without accepting it. -------------------------------------------------------------- 116610-214270-116710-113700-114300-M79380RB-Zodiac GR

17 October 2019, 12:32 AM	#30
afmars "TRF" Member Join Date: Aug 2019 Real Name: Andrew Location: USA Watch: BLRO Posts: 738	Watch looks great, glad everything worked out for you.

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