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Old 14 February 2020, 08:33 AM   #1
Chewbacca
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Icon1 JD Power 2020 Car Reliability Ratings

Going to order my Range Rover this weekend.
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Old 14 February 2020, 08:44 AM   #2
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Why Alfa Romeo is not on the list!?
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Old 14 February 2020, 08:45 AM   #3
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Now I am even more interested in the new Genesis SUV.
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Old 14 February 2020, 08:48 AM   #4
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BMW above average?!
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Old 14 February 2020, 09:02 AM   #5
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Impressive BMW and Audi rated higher than Honda/Acura.
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Old 14 February 2020, 09:08 AM   #6
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Impressive BMW and Audi rated higher than Honda/Acura.
Not to me after being through hell with Honda on our MDX and treated like a king with my Audi.
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Old 14 February 2020, 09:14 AM   #7
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Impressive BMW and Audi rated higher than Honda/Acura.
Given the price difference they better.
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Old 14 February 2020, 09:14 AM   #8
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Just got a new Audi A4. Thanks for posting this! Buying my VW off of lease, so good to see that also.
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Old 14 February 2020, 09:19 AM   #9
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Are these new car problems, within 3 months?

When I consider car reliability, I think of long term, particularly after the warranty period.
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Old 14 February 2020, 09:32 AM   #10
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Going to order my Range Rover this weekend.
Why not, it got the highest rating.
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Old 14 February 2020, 09:39 AM   #11
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I wonder why Audi ranks so much lower than both Porsche and VW? They're all VAG cars.
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Old 14 February 2020, 09:41 AM   #12
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Are these new car problems, within 3 months?

When I consider car reliability, I think of long term, particularly after the warranty period.
90 days in typically projects long term too.

If you look at the Consumer Reports brands, itís pretty accurate.
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Old 14 February 2020, 09:42 AM   #13
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Why not, it got the highest rating.
Damn right. And the best service loaners.
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Old 14 February 2020, 09:44 AM   #14
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Why Alfa Romeo is not on the list!?
The didn't have enough blue ink?

Just guessing here. I have no idea.
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Old 14 February 2020, 09:46 AM   #15
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Just got a new Audi A4. Thanks for posting this! Buying my VW off of lease, so good to see that also.
I had an A4 S-Line.

I asked my SA for a copy of my service history when I returned a lease.

$9500 in warranty on their tab.

$800 tires on my tab.

Didnít buy it for reliability. That B&O 28 speaker stereo was the best part.
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Old 14 February 2020, 10:04 AM   #16
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Mercedes pretty far down...interesting.
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Old 14 February 2020, 10:15 AM   #17
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Why Alfa Romeo is not on the list!?
It would skew the scale and you wouldn't be able to read the numbers!
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Old 14 February 2020, 10:16 AM   #18
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I don't think JD Power "dependability ratings" provide a meaningful picture of reliability or durability in the medium to long term. They address how many problems per 100 vehicles arose within a relatively short period of time from purchase as new. That can come down to better fit and finish on luxury brands, meaning fewer minor niggles relating to assembly. I wouldn't conclude from it that brands like BMW, Volkswagen and Audi will be more reliable and durable in the long term than brands like Honda or Acura.
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Old 14 February 2020, 10:37 AM   #19
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BMW good
Mercedes not good
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Old 14 February 2020, 11:05 AM   #20
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Aside from the disclaimer at the bottom, there is this:

Quote:
The J.D. Power U.S. Vehicle Dependability StudySM (VDS) focuses on problems experienced by original owners of 3-year-old vehicles.
https://www.jdpower.com/business/res...dability-study

So if someone does not like the radio buttons or fan speeds or wiper motor noise, it gets logged as a problem.

In addition the release of new models can skew the data. While I believe there is some validity to the data, having filled out two of those surveys I would not soley base my opinion of a brand on this data alone.

Interesting study of the reporting methodology by Forbes

https://www.forbes.com/sites/jimgorz.../#2638b9ec6988

Quote:
experienced problems during the past 12 months. (That means models that were more recently introduced are inherently excluded, as are those having low production or sales volumes.
This alone can raise or lower an entire brand in the study.
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Old 14 February 2020, 08:35 PM   #21
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Surprised to see Buick as reliable as it is.
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Old 14 February 2020, 09:07 PM   #22
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Isn’t it bizarre how JLR consistently do badly.

I would like to know what the company think about it.
They obviously know what warranty issues their cars have – but presumably are not bothered or unable to improve.

I have had loads of their cars and been fairly lucky with them, but on the one instance where JLR customer services were involved they were terrible, so I conclude that the company from customer services to the top management are inept and really do not care.

Imagine the damage to the company and lost sales volume.
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Old 14 February 2020, 09:25 PM   #23
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Surprised Acura and Honda are down that far on their list.
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Old 14 February 2020, 09:38 PM   #24
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Mercedes pretty far down...interesting.
Quote:
Originally Posted by Jabbo84 View Post
BMW good
Mercedes not good



I think Mercedes might have some problem right now. They used to be slightly higher than BMW and Audi in the reliability ranking.
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Old 14 February 2020, 10:11 PM   #25
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No way Honda is that low ... sorry, not buying this report
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Old 14 February 2020, 10:28 PM   #26
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Quote:
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No way Honda is that low ... sorry, not buying this report

Concur

This ranking is based on extremely short term new cars with no differential as to issue.

If one wants an accurate ranking of reliability, ask several independent mechanics. The top ten brands are always headed by Toyota, Honda, Lexus, Acura, etc. Independent mechanics REPEATEDLY say don’t own a MB, BMW, Audi, Land Rover, etc. without a factory warranty, which is PC for POS .............. in relation to reliability.
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Old 14 February 2020, 10:37 PM   #27
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Concur

This ranking is based on extremely short term new cars with no differential as to issue.

If one wants an accurate ranking of reliability, ask several independent mechanics. The top ten brands are always headed by Toyota, Honda, Lexus, Acura, etc. Independent mechanics REPEATEDLY say donít own a MB, BMW, Audi, Land Rover, etc. without a factory warranty, which is PC for POS .............. in relation to reliability.
What Don said ...
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Old 14 February 2020, 11:53 PM   #28
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Good ole Buick
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Old 15 February 2020, 12:43 AM   #29
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Honda/Acura have been rated below BMW and Audi the past few years by the JD survey. This isn't a one off situation.
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Old 15 February 2020, 12:47 AM   #30
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Buick though, underdog of the year.
Maybe many aren't sold compared to the rest?
Porsche gets better and better every year.
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