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Jutch · 4 October 2020, 02:47 AM

Can this be/is it worth polishing out?

Mr. Miami · 4 October 2020, 02:59 AM

this seems like it happens way more often then it should. sorry to hear.

mrarchiegoodwin · 4 October 2020, 04:26 AM

That is super annoying. Those of us who change our own bands are careful to avoid scratching our watches. An AD is a pro and should never ever scratch a watch when changing a band. It's especially distressing when it's a Patek AD--considering all the genteel decorum they present. Has the AD offered you, discretely of course, a choice of remedies in compensation?

rolexfanforlife · 4 October 2020, 04:29 AM

I think it can be polished. It’s not bad, but I would personally. The AD should remedy it and give you something for your trouble. And sorry this happened to you!

Jutch · 4 October 2020, 04:35 AM

Quote:

Originally Posted by mrarchiegoodwin

That is super annoying. Those of us who change our own bands are careful to avoid scratching our watches. An AD is a pro and should never ever scratch a watch when changing a band. It's especially distressing when it's a Patek AD--considering all the genteel decorum they present. Has the AD offered you, discretely of course, a choice of remedies in compensation?

Unfortunately, I didn’t notice until a few hours after I left the AD. Do you think it is still worth giving them a call and see what they can do for me?

rambo99 · 4 October 2020, 05:25 AM

Quote:

Originally Posted by Jutch

Unfortunately, I didn’t notice until a few hours after I left the AD. Do you think it is still worth giving them a call and see what they can do for me?

yes, i think you should call the AD, tell them about the scratches and see what they can do for you. the scracthes are quite noticeable from the photo, nasty.

PPcollector · 4 October 2020, 05:32 AM

Always reach out to them immediately upon discovery of any issues. Hopefully this will be resolved amicably with your AD. I’m learning that I need to take good photos of my watch if I’m leaving it for anything. Better to have those photos taken while at ADs or else they will think those were not recent pics even if the pictures have time data.

Jutch · 4 October 2020, 05:40 AM

Thanks guys. I’ll call them when they open on Monday. I’m concerned they’ll try and blame me and offer no remedy.

Also noticed more scratches on the back of the lug..

GeraldGentaFan · 4 October 2020, 05:47 AM

Sorry to see that. Very unprofessional and unacceptable. But having them polish it is probably an even worse idea if they cannot change a strap...

Jutch · 4 October 2020, 05:57 AM

Quote:

Originally Posted by GeraldGentaFan

Sorry to see that. Very unprofessional and unacceptable. But having them polish it is probably an even worse idea if they cannot change a strap...

Agree, although I’d expect them to get any polishing done by Patek. Not sure what else they could compensate me with.

dchang81 · 4 October 2020, 06:14 AM

I don't get how the heck that even would happen on that side. Ask them for a nautilus allocation for the trouble

Jutch · 4 October 2020, 06:15 AM

Quote:

Originally Posted by dchang81

I don't get how the heck that even would happen on that side. Ask them for a nautilus allocation for the trouble

Me neither! Interestingly enough, two SAs fitted the strap (had to play around with sizing).

shaunylw · 4 October 2020, 07:16 AM

Quote:

Originally Posted by Jutch

Thanks guys. I’ll call them when they open on Monday. I’m concerned they’ll try and blame me and offer no remedy.

Also noticed more scratches on the back of the lug..

This is just an amateur job. You could easily do this yourself in the future, but you would expect a Patek SA to be able to make a simple strap change without damaging lugs.

Sent from my iPhone using Tapatalk

fsprow · 4 October 2020, 07:20 AM

Quote:

Originally Posted by shaunylw

This is just an amateur job. You could easily do this yourself in the future, but you would expect a Patek SA to be able to make a simple strap change without damaging lugs.

Sent from my iPhone using Tapatalk

Changing straps and adding/removing links can be easily done by anyone with modest hand skills and the correct tools. Lots of references here.

nyc2la · 4 October 2020, 07:27 AM

Did you just buy this from this AD, and they sized it for you?

Jutch · 4 October 2020, 07:30 AM

Quote:

Originally Posted by nyc2la

Did you just buy this from this AD, and they sized it for you?

Bought it grey a few months ago and asked a local AD if they could resize the strap for me (fitting too loose now it’s colder)

nyc2la · 4 October 2020, 07:35 AM

Quote:

Originally Posted by Jutch

Bought it grey a few months ago and asked a local AD if they could resize the strap for me (fitting too loose now it’s colder)

Did you take pictures of the watch before you handed it to them? If not, unfortunately I’d be surprised if they do anything for you.

JamieBLNR · 4 October 2020, 07:39 AM

I had Mappin and Webb resize my wife's Datejust. They butchered the bracelet and after complaining they replaced the bracelet FOC (and came to my house with a bunch of flowers to apologise). This is defo worth complaining about IMHO.

Sent from my ONEPLUS A6013 using Tapatalk

Jutch · 4 October 2020, 07:40 AM

Quote:

Originally Posted by nyc2la

Did you take pictures of the watch before you handed it to them? If not, unfortunately I’d be surprised if they do anything for you.

No photos of the lugs unfortunately

Jutch · 4 October 2020, 07:40 AM

Quote:

Originally Posted by JamieBLNR

I had Mappin and Webb resize my wife's Datejust. They butchered the bracelet and after complaining they replaced the bracelet FOC (and came to my house with a bunch of flowers to apologise). This is defo worth complaining about IMHO.

Sent from my ONEPLUS A6013 using Tapatalk

Did you notice whilst in the AD or afterwards?

DavidSB · 4 October 2020, 09:58 AM

Similar thing happened to me some years ago. I stopped in a Tourneau and they happened to have a nice PP band for my 5054G. They changed it while I waited and it wasn't until I got home that I noticed they butchered the strap screws. I called the next day and they apologized and ordered me new screws. Naturally very upset at the time but they made it right. But screws are simple to replace, a dinged case not so much. Good luck
getting this right.

mrarchiegoodwin · 4 October 2020, 10:42 AM

Quote:

Originally Posted by dchang81

I don't get how the heck that even would happen on that side. Ask them for a nautilus allocation for the trouble

Definitely!!! What an idea. If OP doesn't want the watch when the AD calls I am sure a dozen TRFers would jump at the chance--including me.

I would be very disappointed if the AD questions the word of a customer. Part of the oversized price of a Patek is the high cost of appeasing a de luxe customer. You should not hesitate to tell them about it. You might even add that your colleagues on a Patek forum are shocked and concerned, but confident that the AD will do its duty.

Humble michael · 4 October 2020, 12:24 PM

Whoever did that has to know ! I would want it polished out but by a qualified jeweler. So sorry to see this . Hope you get a resolution- let us know op. James in San Antonio

PPcollector · 4 October 2020, 12:29 PM

I can picture it now...on Monday when OP takes the watch to the AD, the SA will ask where/when the watch was purchased. If OP says grey then SA will say that the lugs were already scratched to begin with and he should be more careful next time buying from greys.

huydoan · 4 October 2020, 01:00 PM

Quote:

Originally Posted by PPcollector

I can picture it now...on Monday when OP takes the watch to the AD, the SA will ask where/when the watch was purchased. If OP says grey then SA will say that the lugs were already scratched to begin with and he should be more careful next time buying from greys.

agree...

Offline99 · 4 October 2020, 01:38 PM

Such a shoddy job. But not nearly as bad as when an AD dented the bezel on my 5164a trying to size the the strap. Quick light polish will fix it.

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shaunylw · 4 October 2020, 03:01 PM

Quote:

Originally Posted by PPcollector

I can picture it now...on Monday when OP takes the watch to the AD, the SA will ask where/when the watch was purchased. If OP says grey then SA will say that the lugs were already scratched to begin with and he should be more careful next time buying from greys.

100%. Not even worth a call to them at this point. Just have them polish it and move on.

Sent from my iPhone using Tapatalk

JamieBLNR · 4 October 2020, 03:56 PM

Quote:

Originally Posted by Jutch

Did you notice whilst in the AD or afterwards?

Afterwards. My wife happily accepted it and then I inspected it when I got back from work.

They didn't deny it and admitted that there watch maker was not in when the watch was resized, so it done by the SA. Cringe.

Anyhoo, it all got sorted and was sorted promptly.

Sent from my ONEPLUS A6013 using Tapatalk

qrc36 · 4 October 2020, 04:52 PM

When I bought my 5164 at my AD (who kindly sourced the blue 5605G strap) and asked them to fit the blue strap on, my AD said several times that the Aquanaut straps are very difficult to put on and there's a chance of scratching the case ... luckily it went alright.

ts3 · 4 October 2020, 05:10 PM

Quote:

Originally Posted by Jutch

No photos of the lugs unfortunately

You should let the AD know regardless. At the very least you will learn if they are the right AD for you going forward.

4 October 2020, 02:47 AM	#1
Jutch "TRF" Member Join Date: Jun 2020 Location: London, UK Posts: 73	AD chipped lug when changing strap Can this be/is it worth polishing out?

4 October 2020, 02:59 AM	#2
Mr. Miami "TRF" Member Join Date: Dec 2019 Location: United States Posts: 881	this seems like it happens way more often then it should. sorry to hear. __________________ Time is Money.

4 October 2020, 04:29 AM	#4
rolexfanforlife "TRF" Member Join Date: Jul 2015 Location: USA Watch: Sub Posts: 963	I think it can be polished. It’s not bad, but I would personally. The AD should remedy it and give you something for your trouble. And sorry this happened to you! __________________ GS: SBGP017; Omega: PO diamond; RM: 67-02 (Green); Rolex: 16710, 16520, 116509 (TMOP), 116520, 5513, 1680, 16013 (Tiffany stamped), 116610LV, 124300 x 2 (Celebration; Green), 126719BLRO (Meteorite), 226570 (polar) Oyster Quartz; Tag: Monaco; VC: Patrimony!

4 October 2020, 07:27 AM	#15
nyc2la "TRF" Member Join Date: Mar 2014 Real Name: Stephen Location: Beach Watch: 16660 Posts: 9,176	Did you just buy this from this AD, and they sized it for you? __________________ "Nothing great was ever achieved without enthusiasm." --- RWE

4 October 2020, 04:26 AM	#3
mrarchiegoodwin "TRF" Member Join Date: Aug 2012 Location: California/Malaga Watch: GShock Frogman Posts: 540	That is super annoying. Those of us who change our own bands are careful to avoid scratching our watches. An AD is a pro and should never ever scratch a watch when changing a band. It's especially distressing when it's a Patek AD--considering all the genteel decorum they present. Has the AD offered you, discretely of course, a choice of remedies in compensation?

4 October 2020, 05:32 AM	#7
PPcollector "TRF" Member Join Date: Oct 2019 Location: World of Patek Posts: 304	Always reach out to them immediately upon discovery of any issues. Hopefully this will be resolved amicably with your AD. I’m learning that I need to take good photos of my watch if I’m leaving it for anything. Better to have those photos taken while at ADs or else they will think those were not recent pics even if the pictures have time data.

4 October 2020, 05:40 AM	#8
Jutch "TRF" Member Join Date: Jun 2020 Location: London, UK Posts: 73	Thanks guys. I’ll call them when they open on Monday. I’m concerned they’ll try and blame me and offer no remedy. Also noticed more scratches on the back of the lug..

4 October 2020, 05:47 AM	#9
GeraldGentaFan "TRF" Member Join Date: Nov 2018 Real Name: Mark Location: Europe Posts: 644	Sorry to see that. Very unprofessional and unacceptable. But having them polish it is probably an even worse idea if they cannot change a strap...

4 October 2020, 06:14 AM	#11
dchang81 2024 Pledge Member Join Date: Aug 2014 Location: Cleveland Posts: 2,043	I don't get how the heck that even would happen on that side. Ask them for a nautilus allocation for the trouble

4 October 2020, 07:39 AM	#18
JamieBLNR "TRF" Member Join Date: Apr 2017 Real Name: Jamie Location: Guildford Watch: Gmt-master-ii Posts: 90	I had Mappin and Webb resize my wife's Datejust. They butchered the bracelet and after complaining they replaced the bracelet FOC (and came to my house with a bunch of flowers to apologise). This is defo worth complaining about IMHO. Sent from my ONEPLUS A6013 using Tapatalk

4 October 2020, 09:58 AM	#21
DavidSB 2024 Pledge Member Join Date: Sep 2020 Location: USA Posts: 177	Similar thing happened to me some years ago. I stopped in a Tourneau and they happened to have a nice PP band for my 5054G. They changed it while I waited and it wasn't until I got home that I noticed they butchered the strap screws. I called the next day and they apologized and ordered me new screws. Naturally very upset at the time but they made it right. But screws are simple to replace, a dinged case not so much. Good luck getting this right.

4 October 2020, 12:24 PM	#23
Humble michael "TRF" Member Join Date: Oct 2014 Real Name: James Cline Location: san antonio Watch: 5711 white , 5990, Posts: 1,218	Whoever did that has to know ! I would want it polished out but by a qualified jeweler. So sorry to see this . Hope you get a resolution- let us know op. James in San Antonio

4 October 2020, 12:29 PM	#24
PPcollector "TRF" Member Join Date: Oct 2019 Location: World of Patek Posts: 304	I can picture it now...on Monday when OP takes the watch to the AD, the SA will ask where/when the watch was purchased. If OP says grey then SA will say that the lugs were already scratched to begin with and he should be more careful next time buying from greys.

4 October 2020, 01:38 PM	#26
Offline99 "TRF" Member Join Date: Nov 2010 Location: California Watch: Patek 5164a Posts: 92	Such a shoddy job. But not nearly as bad as when an AD dented the bezel on my 5164a trying to size the the strap. Quick light polish will fix it. Sent from my iPhone using Tapatalk

4 October 2020, 04:52 PM	#29
qrc36 "TRF" Member Join Date: Nov 2016 Location: HKG Posts: 275	When I bought my 5164 at my AD (who kindly sourced the blue 5605G strap) and asked them to fit the blue strap on, my AD said several times that the Aquanaut straps are very difficult to put on and there's a chance of scratching the case ... luckily it went alright.

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