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24 November 2019, 01:53 PM | #1 |
"TRF" Member
Join Date: Oct 2011
Real Name: Gary
Location: australia
Watch: GMT II
Posts: 10
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GMT II 116710BLNR - should warranty cover this
Would appreciate any thoughts on what should be reasonably warrantied by Rolex. Purchased GMT II new in 2013, had a crown/hands issue in November "16 and Rolex graciously covered the repair at that time. My issue is the crown has failed again & is not winding the watch (as of yesterday) so it will need to go back to Rolex. Should I be getting hit up for the repair/service? Incidentally Rolex said that it was also given a full service back in "16 when the repair was carried out (at no charge to me) Thank you in advance
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24 November 2019, 08:21 PM | #2 |
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Join Date: May 2017
Real Name: Louis Nick Ric
Location: Michigan, USA
Watch: Blnr, Expll, Subs,
Posts: 10,159
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Sounds like your a year late. All you can do is hope they'll be gracious again. I would hope so since it sounds like their repair failed.
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24 November 2019, 08:32 PM | #3 |
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Join Date: Apr 2015
Location: Stockholm
Watch: 15707CE
Posts: 1,979
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How often do you wind your watch?
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State of the union: 5066A,15400ST,15707CE,116610LN,26470OR and a few other… |
25 November 2019, 07:09 AM | #4 |
"TRF" Member
Join Date: Oct 2019
Real Name: Andrew
Location: Jupiter,FL
Watch: Sub 41 Date, Panda
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Best of luck but doubtful they will honor the expired warranty-
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25 November 2019, 02:04 PM | #5 |
"TRF" Member
Join Date: Oct 2011
Real Name: Gary
Location: australia
Watch: GMT II
Posts: 10
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usually wind it once at the weekend as I dont wear it while at work, also I rotate weekends with another watch so I would say 30 winds p.a.
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25 November 2019, 03:58 PM | #6 | |
"TRF" Member
Join Date: Jan 2017
Real Name: Jesse
Location: New Zealand
Watch: 116234, 116613LB
Posts: 1,855
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Quote:
https://www.rolexforums.com/showthread.php?t=588885 The link: http://blog.watchdoctor.biz/2018/02/...-3185-vs-3186/ |
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25 November 2019, 08:16 PM | #7 |
2024 Pledge Member
Join Date: Nov 2006
Real Name: Eddie
Location: Australia
Watch: A few.
Posts: 36,695
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Just watched lsatsb again last week.
Yes, I think the failure of a part after it has been repaired under warranty should be under warranty if it fails again. Even if the warranty has expired. Unless stated to the contrary. 2c.
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25 November 2019, 09:33 PM | #8 |
TechXpert
Join Date: Feb 2009
Real Name: Scott
Location: London
Posts: 2,238
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I wouldn’t expect a free of charge repair. It was done as goodwill previously, so you’ve already had a free repair that should have been chargeable.
Unfortunately the gravy train has to stop sometimes |
27 November 2019, 09:49 AM | #9 | |
"TRF" Member
Join Date: Sep 2018
Location: United States
Watch: me buy Watches
Posts: 3,956
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Quote:
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“The display of actual intelligence terrifies much of mankind” Rolex "some" Tudor "some" Damasko "some" Misc Pieces "some" Marathon "some" GS Spring Drive "some" Hamilton "some" Findeisen "some" |
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28 November 2019, 03:02 AM | #10 |
"TRF" Member
Join Date: Sep 2009
Real Name: Bill Jones
Location: Elizabethtown, KY
Watch: GMTIIC 116710
Posts: 15
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That's crazy! I've felt sticky crowns before but 2 failures in 6 years feels excessive!
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21 December 2019, 07:51 PM | #11 |
"TRF" Member
Join Date: Apr 2017
Location: 'murica
Watch: yer six.
Posts: 576
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I'm starting to think that Rolex is really trying to eliminate parts account holders so that people are FORCED to used RSC and then RSC can do lackluster jobs so they can charge you again when you have to come in to have their mistake fixed...again. "Service" is no longer for the benefit of the customer to keep their timepieces working, it's just another revenue stream.
Also, are you sure they actually serviced your watch like they said? My personal dealings with RSC has shown that they don't tell the truth and they don't do good work.
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