Are pre-owned watch sales so good that....

[City74]

Are pre owned watch sales so good that dealers/salespeople don’t feel the need to reply to messages for days?

I am looking at buying a couple of watches and have contacted several dealers with watches I’m interested in. Some messages are texts and some are email messages. Some are members on this forum and some aren’t. I will say that 80% or more have taken at least 24 hours to reply. To me that’s crazy. I worked in sales for a long time and the old saying “strike while the iron is hot” was always a good rule of thumb. I’m stunned when I text someone and don’t hear from them for 2 days. I mean is business really that good? It’s pretty bad I have started a list of people whom I won’t buy from in the future due to slow replies to inquiries. To me if the original sale takes that long, I would hate to see when you need help with a warranty repair etc.

Anyone had similar experiences?

[bayerische]

Sure seems like it.

[GSDLover]

I run into this all of the time in other professions. It baffles me. Best not to get too worked up over it and look at the big picture. Give them a second chance.

[Star Ferry]

during the next slowdown they'll wish they hadn't alienated people during boom times. classic short term thinking, and IMO pretty standard

an analogy might be a beautiful woman who treats men harshly in her 20's and is suddenly 30 and single

[ras47]

Full time sellers and traders will answer quickly. But somebody who's not in the business might not get a chance to check his PMs or email every hour. He could be on the road for his job, busy with his family, vacationing, or any number of things.

If you're buying a used watch, buy the seller.

[Travelair007]

I had a similar experience recently. Between every reply, the lag was 24-48hrs. Waiting for his banking information was +72hrs. I lost patience and went elsewhere. New deal was done in 1 day. Original seller got upset that I didn’t “close the deal”. I think that’s extremely unprofessional for the size of funds being exchanged.

[Rolex addict]

They are, but that is no excuse for bad customer service. The watch dealers I do business with contact me within a few hours. Usually, it’s within one hour. I’ve texted David at 9:30 pm before. Unfortunately, I fall asleep so fast once my head hits the pillow, I didn’t see his reply until morning.

[City74]

Originally Posted by bayerische

Sure seems like it.

It does doesn’t it

[City74]

Originally Posted by GSDLover

I run into this all of the time in other professions. It baffles me. Best not to get too worked up over it and look at the big picture. Give them a second chance.

In sales time is everything. I just don’t get it

[City74]

Originally Posted by Star Ferry

during the next slowdown they'll wish they hadn't alienated people during boom times. classic short term thinking, and IMO pretty standard

an analogy might be a beautiful woman who treats men harshly in her 20's and is suddenly 30 and single

Haha love the analogy. Very true

[City74]

Originally Posted by ras47

Full time sellers and traders will answer quickly. But somebody who's not in the business might not get a chance to check his PMs or email every hour. He could be on the road for his job, busy with his family, vacationing, or any number of things.

If you're buying a used watch, buy the seller.

Oh I buy the seller for sure. Sad thing is 1 of the sellers I’m talking about works at a watch store

[City74]

Originally Posted by Travelair007

I had a similar experience recently. Between every reply, the lag was 24-48hrs. Waiting for his banking information was +72hrs. I lost patience and went elsewhere. New deal was done in 1 day. Original seller got upset that I didn’t “close the deal”. I think that’s extremely unprofessional for the size of funds being exchanged.

Yea I would have walked away too. It simply stuns me that people take that long. I got in touch with one dealer who does a ton of business and he replied both times within 2-3 hours. That’s service and why he has a great reputation

[City74]

Originally Posted by Rolex addict

They are, but that is no excuse for bad customer service. The watch dealers I do business with contact me within a few hours. Usually, it’s within one hour. I’ve texted David at 9:30 pm before. Unfortunately, I fall asleep so fast once my head hits the pillow, I didn’t see his reply until morning.

Yea good quick service is what it’s all about

[herts9]

The other edge of this sword is that, depending on timing, what you're looking at is probably gone.

I had a hell of a time looking for a 5-digit Pepsi, and they don't come up that often. If I didn't see one posted up until half a day later, somebody most likely already reached a deal with the seller.

Having a current supply ATM is a good problem to have. No idea how an AD functions with so many people in line and no product to sell. Sad, and frustrating, on both ends.

[Colin G]

I am so busy quoting at work, if you're not a major customer of mine, you will be lucky to hear back from me the same day.

It will be usually the next.

Sometimes people are just very busy and need to prioritize. It is as simple as that.

Now, If I don't get back to you within a day, that is not good.

[City74]

Originally Posted by Colin G

I am so busy quoting at work, if you're not a major customer of mine, you will be lucky to hear back from me the same day.

It will be usually the next.

Sometimes people are just very busy and need to prioritize. It is as simple as that.

Now, If I don't get back to you within a day, that is not good.

I think if someone is in the business they should get back to a customer same day. That’s how I did my business. Even if I stayed at the office a bit longer or called on my way home just to let them know I would be in touch. I think it’s especially important to the people who make a living selling watches. If it’s a hobby, then I can almost understand life being in the way, but if it’s your income you gotta prioritize.

[City74]

Originally Posted by herts9

The other edge of this sword is that, depending on timing, what you're looking at is probably gone.

I had a hell of a time looking for a 5-digit Pepsi, and they don't come up that often. If I didn't see one posted up until half a day later, somebody most likely already reached a deal with the seller.

Having a current supply ATM is a good problem to have. No idea how an AD functions with so many people in line and no product to sell. Sad, and frustrating, on both ends.

I’m sure some have sold but the good dealers have replied and said it’s sold but will see if they can find another etc. Not replying at all just says bad business to me

[R!$]

only if you're sending ridiculous offers

[herts9]

Originally Posted by City74

I’m sure some have sold but the good dealers have replied and said it’s sold but will see if they can find another etc. Not replying at all just says bad business to me

If they're getting a handful of requests, I totally agree.

Anything over 20 or 30 PMs and it's just not feasible. Not ideal, but just a harsh reality in today's frenzied climate.

[teabags001]

I’ve used David SW 2 times. A little more expensive then other grey dealers but have not been disappointed once. Talked to him Thursday. Worked out a trade plus cash for a watch he has in stock for my wife. Sent me a label and I sent the watch overnight that same day. He revived the watch and funds today. Sized the watch and I should receive it tomorrow no latter then 12. That’s top customer service if you ask me. Sometimes you have to pick up a phone and talk. Text and emails can be overlooked. Maybe I’m old school. I always want to talk to the person. Make sure they are real and not a scam. With the recent scams on here I will only deal with a AD or DavidSW regardless of price or discount. I would rather pay a few hundred more then risk losing my 10k plus.


Sent from my iPhone using Tapatalk

[superdog]

Originally Posted by GSDLover

I run into this all of the time in other professions. It baffles me. Best not to get too worked up over it and look at the big picture. Give them a second chance.

Baffling for certain. Great adjective for this. I too see it all the time.

[superdog]

Originally Posted by teabags001

I’ve used David SW 2 times. A little more expensive then other grey dealers but have not been disappointed once. Talked to him Thursday. Worked out a trade plus cash for a watch he has in stock for my wife. Sent me a label and I sent the watch overnight that same day. He revived the watch and funds today. Sized the watch and I should receive it tomorrow no latter then 12. That’s top customer service if you ask me. Sometimes you have to pick up a phone and talk. Text and emails can be overlooked. Maybe I’m old school. I always want to talk to the person. Make sure they are real and not a scam. With the recent scams on here I will only deal with a AD or DavidSW regardless of price or discount. I would rather pay a few hundred more then risk losing my 10k plus.


Sent from my iPhone using Tapatalk

His customer service is nothing short of remarkable. It’s what sets him apart from the vast majority.

I shared two texts with him recently. Sold him a watch. Label received, watch shipped, money deposited. It is truly impressive in a world of dying customer service.

Remarkable.

[teabags001]

Originally Posted by superdog

His customer service is nothing short of remarkable. It’s what sets him apart from the vast majority.



I shared two texts with him recently. Sold him a watch. Label received, watch shipped, money deposited. It is truly impressive in a world of dying customer service.



Remarkable.

Yeah he is good. And he is fair. You get what you pay for. So if you want a hot model watch right now your going to pay a premium from a grey if you go that route. I’d rather go with him as he does everything top notch.


Sent from my iPhone using Tapatalk

[Valenciawatchrepair]

I get this a lot too. I understand people are busy. But, at least reach out and say, "I won't be able to get back to you until "X" day/time/etc." Just last week I was inquiring about a 16610. They told me they would text me info and pics in an hour. Well, more than a day went by. I then asked for pics again through the initial contact method...Facebook messenger. By the time I got another response a couple days later it read...

"Sold the p(serial) today sorry
Less than two hours ago"

With a photo attached showing the receipt he wrote up for it.

Who does this???

[GB-man]

Originally Posted by superdog

His customer service is nothing short of remarkable. It’s what sets him apart from the vast majority.

I shared two texts with him recently. Sold him a watch. Label received, watch shipped, money deposited. It is truly impressive in a world of dying customer service.

Remarkable.

Keep in mind he has 5 employees per Elliot’s interview. Still he was clearly the first to make customer service a top priority here and he exercised that sort of behavior back when he was a one man shop...

Which is why he has a multi million dollar business today. Hats off.

[City74]

Originally Posted by R!$

only if you're sending ridiculous offers

Most of the time it’s an inquiry about the watch, not an offer

[City74]

Originally Posted by teabags001

I’ve used David SW 2 times. A little more expensive then other grey dealers but have not been disappointed once. Talked to him Thursday. Worked out a trade plus cash for a watch he has in stock for my wife. Sent me a label and I sent the watch overnight that same day. He revived the watch and funds today. Sized the watch and I should receive it tomorrow no latter then 12. That’s top customer service if you ask me. Sometimes you have to pick up a phone and talk. Text and emails can be overlooked. Maybe I’m old school. I always want to talk to the person. Make sure they are real and not a scam. With the recent scams on here I will only deal with a AD or DavidSW regardless of price or discount. I would rather pay a few hundred more then risk losing my 10k plus.


Sent from my iPhone using Tapatalk

Yea, he would be excluded fm the bad dealers list. I haven’t bought from him but I inquired about a watch that was sold and he replied right away

[Laszlo]

Originally Posted by superdog

His customer service is nothing short of remarkable. It’s what sets him apart from the vast majority.

I shared two texts with him recently. Sold him a watch. Label received, watch shipped, money deposited. It is truly impressive in a world of dying customer service.

Remarkable.

Yup, agree 100%.

I've written emails to David at 1 AM PST and he'll respond by 6 AM PST.

Even on a Saturday or Sunday. Every transaction is flawless and pretty much COMPLETELY done within 2-business-days tops.

Well beyond expectation.

[City74]

Originally Posted by Valenciawatchrepair

I get this a lot too. I understand people are busy. But, at least reach out and say, "I won't be able to get back to you until "X" day/time/etc." Just last week I was inquiring about a 16610. They told me they would text me info and pics in an hour. Well, more than a day went by. I then asked for pics again through the initial contact method...Facebook messenger. By the time I got another response a couple days later it read...

"Sold the p(serial) today sorry
Less than two hours ago"

With a photo attached showing the receipt he wrote up for it.

Who does this???

Yea that’s bad business at its finest

[City74]

Originally Posted by GB-man

Keep in mind he has 5 employees per Elliot’s interview. Still he was clearly the first to make customer service a top priority here and he exercised that sort of behavior back when he was a one man shop...

Which is why he has a multi million dollar business today. Hats off.

He built a foundation for success, great customer service