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Matt C · 11 February 2014, 11:53 AM

Hello. I sent my 328 in for repair, the minute and hour hands were not lining up correctly. I thought the hour hand jumped a tooth in the running train, but I am not certain. I just got info today that the watch had been sent to Panerai for a partial service and would take 4-6 weeks. I wanted to ask those of you that had dealt with servicing your Pams is the turn-around time fairly quick? Thanks in advance!

Matt C · 11 February 2014, 11:56 AM

ImageUploadedByTapatalk1392083787.719966.jpg
ImageUploadedByTapatalk1392083802.600628.jpg

Matt C · 11 February 2014, 11:58 AM

Not sure why it duplicated the pictures?

dsturner83 · 11 February 2014, 12:19 PM

Get ready to wait for your watch. The folks at LVMH are great though. After the service was complete they accidentally sent my watch to the wrong address. Luckily, the address didn't exist. When I finally received my watch back (359) they gave me a free strap for my time and anxiety. The service was done perfectly, no complaints at all.

Matt C · 11 February 2014, 12:50 PM

Wow! That's unfortunate about the address mix-up but at least it was all good in the end. How long did you wait?

dsturner83 · 11 February 2014, 01:03 PM

The time they quote you is pretty accurate. I wouldn't expect it any sooner. Is your warranty in effect?

Matt C · 11 February 2014, 01:09 PM

Yes thankfully.

dsturner83 · 11 February 2014, 01:19 PM

No worries then, they'll send you a really nice hard shelled transport case with your watch when it's done. I know it's not much of a consolation for being without your watch for 2 months, however, I use mine on a daily basis.

Best of luck- don't forget to insure the watch when you send it!

Matt C · 11 February 2014, 01:22 PM

Thanks for the advice, I always get insurance. Just in case, it's happened before. Thanks again for the info!

11 February 2014, 11:53 AM	#1
Matt C "TRF" Member Join Date: Feb 2014 Location: Maine Watch: Rolex 116660 Posts: 1,602	Sent in my 328 for repair Hello. I sent my 328 in for repair, the minute and hour hands were not lining up correctly. I thought the hour hand jumped a tooth in the running train, but I am not certain. I just got info today that the watch had been sent to Panerai for a partial service and would take 4-6 weeks. I wanted to ask those of you that had dealt with servicing your Pams is the turn-around time fairly quick? Thanks in advance!

11 February 2014, 11:56 AM	#2
Matt C "TRF" Member Join Date: Feb 2014 Location: Maine Watch: Rolex 116660 Posts: 1,602	ImageUploadedByTapatalk1392083787.719966.jpg ImageUploadedByTapatalk1392083802.600628.jpg __________________ Rolex 116660 Ball EM2 Diver Casio G-Shock

11 February 2014, 12:50 PM	#5
Matt C "TRF" Member Join Date: Feb 2014 Location: Maine Watch: Rolex 116660 Posts: 1,602	Wow! That's unfortunate about the address mix-up but at least it was all good in the end. How long did you wait? __________________ Rolex 116660 Ball EM2 Diver Casio G-Shock

11 February 2014, 01:09 PM	#7
Matt C "TRF" Member Join Date: Feb 2014 Location: Maine Watch: Rolex 116660 Posts: 1,602	Yes thankfully. __________________ Rolex 116660 Ball EM2 Diver Casio G-Shock

11 February 2014, 01:22 PM	#9
Matt C "TRF" Member Join Date: Feb 2014 Location: Maine Watch: Rolex 116660 Posts: 1,602	Thanks for the advice, I always get insurance. Just in case, it's happened before. Thanks again for the info! __________________ Rolex 116660 Ball EM2 Diver Casio G-Shock

11 February 2014, 11:58 AM	#3
Matt C "TRF" Member Join Date: Feb 2014 Location: Maine Watch: Rolex 116660 Posts: 1,602	Not sure why it duplicated the pictures?

11 February 2014, 12:19 PM	#4
dsturner83 "TRF" Member Join Date: Apr 2013 Location: philadelphia Posts: 55	Get ready to wait for your watch. The folks at LVMH are great though. After the service was complete they accidentally sent my watch to the wrong address. Luckily, the address didn't exist. When I finally received my watch back (359) they gave me a free strap for my time and anxiety. The service was done perfectly, no complaints at all.

11 February 2014, 01:03 PM	#6
dsturner83 "TRF" Member Join Date: Apr 2013 Location: philadelphia Posts: 55	The time they quote you is pretty accurate. I wouldn't expect it any sooner. Is your warranty in effect?

11 February 2014, 01:19 PM	#8
dsturner83 "TRF" Member Join Date: Apr 2013 Location: philadelphia Posts: 55	No worries then, they'll send you a really nice hard shelled transport case with your watch when it's done. I know it's not much of a consolation for being without your watch for 2 months, however, I use mine on a daily basis. Best of luck- don't forget to insure the watch when you send it!

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