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Old 13 October 2018, 01:17 AM   #31
dmhines
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Option 4: Mailman has a Sub .... :)


Quote:
Originally Posted by Finslayer83 View Post
Their security team reviewed CCTV footage from the store during drop off, it appears the employee put the package in the USPS "pick up' basket. They are working with the local postal inspector to locate the package.

I was told 1 of 3 options:
- makes it to Rik via USPS
- makes it back to UPS and on to Rik
- They find it and fly it down there

The communication from the UPS team has been outstanding, I've received multiple calls throughout the day letting me know the process etc.
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Old 13 October 2018, 02:15 AM   #32
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Option 4: Mailman has a Sub .... :)
Yeah I do. So what
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Old 13 October 2018, 02:31 AM   #33
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I hope it arrives safely
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Old 16 October 2018, 09:44 AM   #34
Finslayer83
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***Update***

UPS has the package! Their high risk / high value team is handling it's delivery all the way to Rik.

They are also going to use the same level of service to get it back! Can't say enough about the UPS Executive Claims dept, outstanding drive to resolution.
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Old 16 October 2018, 10:01 AM   #35
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Quote:
Originally Posted by Finslayer83 View Post
***Update***

UPS has the package! Their high risk / high value team is handling it's delivery all the way to Rik.

They are also going to use the same level of service to get it back! Can't say enough about the UPS Executive Claims dept, outstanding drive to resolution.
Great news!
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Old 16 October 2018, 10:20 AM   #36
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That ia absolutely wonderfuuul news!!!



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Old 16 October 2018, 10:22 AM   #37
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Good to hear!
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Old 16 October 2018, 10:24 AM   #38
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Fantastic news
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Old 16 October 2018, 10:31 AM   #39
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Quote:
Originally Posted by Finslayer83 View Post
***Update***

UPS has the package! Their high risk / high value team is handling it's delivery all the way to Rik.

They are also going to use the same level of service to get it back! Can't say enough about the UPS Executive Claims dept, outstanding drive to resolution.
Great news.
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Old 16 October 2018, 12:13 PM   #40
1st amg
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Wow, that's amazing and encouraging
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Old 16 October 2018, 12:42 PM   #41
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Brilliant! Great news for you.
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Old 16 October 2018, 07:15 PM   #42
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Great news!
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Old 16 October 2018, 08:25 PM   #43
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Excellent news! Well done UPS!!
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Old 16 October 2018, 09:14 PM   #44
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Great news, did they offer any kind of explanation?
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Old 16 October 2018, 10:57 PM   #45
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Awesome.

Pumped for you.
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Old 17 October 2018, 12:17 AM   #46
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UPS called this morning, their regional security guy is taking it to Rik as we speak.



Quote:
Originally Posted by TheVTCGuy View Post
Great news, did they offer any kind of explanation?
Yes, the guy at the UPS store put the package in the outbound USPS bin. Their team went to the store and reviewed CCTV footage, saw what happened, got the postal inspector involved, and was picked up yesterday by UPS security here in Nashville. It then went into their high value / high risk shipping for the rest of the trip.

Once their executive team got involved it has been seamless.
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Old 17 October 2018, 01:08 AM   #47
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Rik has it!!
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Old 17 October 2018, 02:10 AM   #48
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glad all worked out ok!
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Old 17 October 2018, 04:30 AM   #49
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Whew!!!! Congrats!!!!
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Old 17 October 2018, 04:41 AM   #50
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Awesome update!
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Old 17 October 2018, 04:43 AM   #51
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Nice
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Old 17 October 2018, 04:49 AM   #52
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Nice to hear a great ending to one of these threads
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Old 17 October 2018, 05:59 AM   #53
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Good news indeed.
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Old 17 October 2018, 06:32 AM   #54
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Glad to hear things worked out. I had a very similar thing happen years ago. Bought a watch from a guy in San Francisco. He created a UPS label for it and left it in his company mail room to be sent out. Employee there dropped it in USPS bucket, camera footage showed it, and UPS was able to retrieve it from USPS.
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Old 17 October 2018, 06:47 AM   #55
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Great news and great outcome!!
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Old 17 October 2018, 10:37 AM   #56
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Nice Ending.
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Old 17 October 2018, 12:23 PM   #57
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Good stuff
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