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harogers · 22 September 2008, 08:26 AM

My just shy of a year old SS GMT IIc is broken, the hour hand does not advance at all with the minute hand. Should I just take it to my AD or should I send it to Rolex in New York?

chicagowatchman · 22 September 2008, 08:28 AM

I would contact RSC Dallas (much better to deal with than NY) speak to the service manager and make arangements to have it serviced.

BigHat · 22 September 2008, 08:28 AM

Quote:

Originally Posted by harogers

My just shy of a year old SS GMT IIc is broken, the hour hand does not advance at all with the minute hand. Should I just take it to my AD or should I send it to Rolex in New York?

Since it's likely your AD will send it to the RSC it's up to you.

TimeToGo · 22 September 2008, 08:28 AM

I am sure your AD would be more than glad to provide this service. You may even get it back a lot sooner than shipping it out...

toph · 22 September 2008, 08:29 AM

i would say whatever is easiest for you - as the AD will send it to RSC to get fixed anyway.

sorry to hear about your watch

harogers · 22 September 2008, 08:31 AM

Has anyone here had any experience with Springer Jewlers in Portsmouth, NH, as far as service goes. Do they have an in-house tech?

SLS · 22 September 2008, 08:31 AM

RSC, Dallas or BH, leave your AD out of it.
~Scott

Tools · 22 September 2008, 08:32 AM

It's a two year warranty on Rolex..

Round up your warranty certificate/card and take it in to a reliable AD if there is not an RSC handy.

Most AD's are not going to do any warranty work and will send it in for you...

SLS · 22 September 2008, 08:32 AM

Quote:

Originally Posted by harogers

Has anyone here had any experience with Springer Jewlers in Portsmouth, NH, as far as service goes. Do they have an in-house tech?

Why bother with them, its under warranty and it will void the warranty if someone other than a RSC or authorized service center works on it?
~Scott

chevycorvette · 22 September 2008, 08:34 AM

why u need the in house tech. when this watch is still under warranty?

harogers · 22 September 2008, 08:34 AM

Hate to bother, but does anyone have a phone number and address for Dallas?

Chris B · 22 September 2008, 08:34 AM

Quote:

Originally Posted by SLS

Why bother with them, its under warranty and it will void the warranty if someone other than a RSC or authorized service center works on it?
~Scott

SLS · 22 September 2008, 08:35 AM

Here you go

ROLEX WATCH USA, INC.
Rolex Building
665 Fifth Avenue
New York, NY 10022-5383
Telephone: 212-758-7700
Fax: 212-371-0371 or 212-826-8617

ROLEX/CELLINI - ROLEX WATCH SERVICE
CALIFORNIA CENTER INC.
9420 Wilshire Boulevard
Beverly Hills, CA 90212
Telephone: 310-271-6200
Fax: 310-271-6250

ROLEX - ROLEX WATCH SERVICE CORP.
2651 North Harwood, Rolex Building
Dallas, TX 75201
Telephone: 214-871-0500
Fax: 214-871-2767

~Scott

harogers · 22 September 2008, 08:41 AM

Thanks Scott,

Z-Sub · 22 September 2008, 11:05 AM

I would take it to AD and they will take care of all the shipping and insurance.

22 September 2008, 08:26 AM	#1
harogers Member Join Date: Oct 2007 Real Name: Harold Location: Massachusetts Watch: GMT IIc Posts: 53	GMT IIc broke, AD or RUSA My just shy of a year old SS GMT IIc is broken, the hour hand does not advance at all with the minute hand. Should I just take it to my AD or should I send it to Rolex in New York?

22 September 2008, 08:28 AM	#2
chicagowatchman "TRF" Member Join Date: Jul 2007 Location: Chicago IL Watch: Platinum DDMasterp Posts: 1,983	I would contact RSC Dallas (much better to deal with than NY) speak to the service manager and make arangements to have it serviced. __________________ Men's Platinum Day Date Masterpiece Men's 18k Day Date Crown Collection Men's Franck Muller 18k Conquistador Cortez Men's SS Cartier Pasha MEMBER # 5534 USA CHICAGO IL

22 September 2008, 08:29 AM	#5
toph "TRF" Member Join Date: Apr 2008 Real Name: ChrisTOPHer Location: Sydney Watch: Rolex, Brellum, Posts: 12,601	i would say whatever is easiest for you - as the AD will send it to RSC to get fixed anyway. sorry to hear about your watch __________________ "Where no counsel is the people fall, but in the multitude of counselors there is safety." Member No.# 11795

22 September 2008, 08:32 AM	#8
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,262	It's a two year warranty on Rolex.. Round up your warranty certificate/card and take it in to a reliable AD if there is not an RSC handy. Most AD's are not going to do any warranty work and will send it in for you... __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

22 September 2008, 11:05 AM	#15
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	I would take it to AD and they will take care of all the shipping and insurance. __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

22 September 2008, 08:28 AM	#4
TimeToGo 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2008 Location: North Florida Posts: 16,633	I am sure your AD would be more than glad to provide this service. You may even get it back a lot sooner than shipping it out...

22 September 2008, 08:31 AM	#6
harogers Member Join Date: Oct 2007 Real Name: Harold Location: Massachusetts Watch: GMT IIc Posts: 53	Has anyone here had any experience with Springer Jewlers in Portsmouth, NH, as far as service goes. Do they have an in-house tech?

22 September 2008, 08:31 AM	#7
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,399	RSC, Dallas or BH, leave your AD out of it. ~Scott

22 September 2008, 08:34 AM	#10
chevycorvette "TRF" Member Join Date: Oct 2007 Real Name: willie Location: pie hole Watch: still looking Posts: 924	why u need the in house tech. when this watch is still under warranty?

22 September 2008, 08:35 AM	#13
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,399	Here you go ROLEX WATCH USA, INC. Rolex Building 665 Fifth Avenue New York, NY 10022-5383 Telephone: 212-758-7700 Fax: 212-371-0371 or 212-826-8617 ROLEX/CELLINI - ROLEX WATCH SERVICE CALIFORNIA CENTER INC. 9420 Wilshire Boulevard Beverly Hills, CA 90212 Telephone: 310-271-6200 Fax: 310-271-6250 ROLEX - ROLEX WATCH SERVICE CORP. 2651 North Harwood, Rolex Building Dallas, TX 75201 Telephone: 214-871-0500 Fax: 214-871-2767 ~Scott

22 September 2008, 08:41 AM	#14
harogers Member Join Date: Oct 2007 Real Name: Harold Location: Massachusetts Watch: GMT IIc Posts: 53	Thanks Scott,

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