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30 July 2016, 04:28 AM | #1 |
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The warranty follows the watch.
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30 July 2016, 06:03 AM | #2 |
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Thanks for your reply.
So, does it matter if I live in the USA but have a watch warranty from another country? |
18 June 2017, 09:20 AM | #3 | |
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Quote:
Just returned from a visit to my local AD, and the Rolex rep earnestly informed me that the warranty is "not transferrable." So ... does the warranty follow the watch or what? I own have a new lume Explorer I that I recently bought here on the forum--the entire package, including warranty, my first Rolex--but the rep at my AD is of the opinion that Rolex will not honor that warranty, should I need to use it. BTW, we were just talking about the Explorer, but I do think he was perhaps a little put out that he couldn't sell me one ... but then, at the time, he had none to sell. I might've bought from him, but he couldn't sell what he didn't have. I'm flummoxed. How do we know here on the forum that the warranty follows the watch? This is not a challenge, but an honest enquiry from a enthusiast who doesn't stay up nights worrying about such possibilities but who would nevertheless rest easier were he a bit more sure about his options should his Rolex decide to revolt. Do we have opinions from legal types that would nail this down, or are we working on anecdotal evidence from forum members who've gone through the warranty-go-round? Or are we simply dependent on the good will of individual ADs? I apologize if this is old, old hash, because I've read lots of discussion of this topic on the forums, and I've heard much discussion on YouTube, but I'm not sure about how much weight that discussion has when it comes to actually having work done on one's watch under a pre-owned warranty. As always, thanks for the discussion, highbob |
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18 June 2017, 12:02 PM | #4 | |
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18 June 2017, 12:28 PM | #5 |
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Thanks for the response, and please don't hurt your head. I know the mantra. At this point I'm looking for evidence. As I wrote earlier, I've read several instances of folks coming up against various brick walls when they try to have repairs done via warranty for a previously owned watch. I've also read many stories of individuals who've sailed through the process with no impediment at all. Yay! I've also read and heard from more than one Rolex professional that the warranty is not transferable. Thus, my questions. BTW, my concerns are. It an indictment nor a rejection of the mantra, "the warranty follows the watch." But I would like to know if there is any documented material that supports this position, apart from the rather substantial and copious anecdotes found here. Once again, I'm not refuting anything. I'm simply trying to nail down any corporate evidence from Rolex that would support this well-accepted and important notion re: warranty service for secondary watch owners, and anyone subsequent. Sent from my iPhone using Tapatalk |
18 June 2017, 05:21 PM | #6 | |
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ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder |
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18 June 2017, 06:35 PM | #7 | |
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19 June 2017, 02:28 AM | #8 | |
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In those cases there is no warranty to "follow the watch". The bottom line is: A properly purchased Rolex includes a full warranty. Rolex does not know who purchased the watch and so anybody who takes a warrantied watch into an RSC for warranty work will get it. Rolex will not know, or care, that the watch was "previously owned"
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19 June 2017, 02:49 AM | #9 | |
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What I fail to understand is any AD's displeasure once the watch has been sold by another AD. Once sold by the AD, it's out in the marketplace, free to find another home if need be. True, that means that the watch could face possible peril due to shipping and handling, etc., but the watch faces damage from everyday use that is pretty much the same as any damage it might incur from being on the market. The watch will either operate correctly or it might need warranty service. In which case, if the owner has the warranty card, Rolex should make good. My two cents--thanks again for the illumination. |
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19 June 2017, 08:54 AM | #10 | |
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Quote:
The warranty covers manufacturer defects and most of those usually reveal themselves rather quickly.
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