eBay authentication service

[southtexas]

How long does it normally take for eBay Authenticator to complete his evaluation? I sold a relatively low-value Rolex on eBay (<$2,000) and was directed to ship it to Authenticator. FedEx signed tracking shows the watch was delivered to Authenticator on wed 4/3. Since then, I’ve heard nothing.

FYI “Order details” on my seller page shows “shipped to Authenticator”.

Anyone have recent experience with this? Thanks in advance.

[southtexas]

Disregard. The "authenticators" at ebay are idiots.

[ErichKeane]

I only have experience as a buyer, but they turned it around same-day.

What is the story this time?

[wesdaniel]

Originally Posted by southtexas

Disregard. The "authenticators" at ebay are idiots.

Am curious to know the circumstances? I haven't sold a watch on ebay since they started the authentication process, but have bought multiple.

I'm not a fan of Stoll & Co for repairs to watches (they're the factory service center for many brands including B&M), but haven't had an issue with their authentication.

[southtexas]

I sold a watch advertised as having a refinished dial. Authenticator “rejected” the watch due to it having a refinished dial. Go figure.

[wesdaniel]

Originally Posted by southtexas

I sold a watch advertised as having a refinished dial. Authenticator “rejected” the watch due to it having a refinished dial. Go figure.

Yeah, that's a point with ebay's program. Anything that isn't factory original should be marked as customized and that will avoid the authentication process.

When a watch has been customized in any way, it will be rejected by authentication.

[TimeToGo]

Originally Posted by southtexas

I sold a watch advertised as having a refinished dial. Authenticator “rejected” the watch due to it having a refinished dial. Go figure.

The Authenticator gives the buyer the option to buy the item with "whatever" discrepancies are noted with the watch, whether listed or not. They give you a couple of days to decide or engage with the seller for a discount, if that is what the buyer wants to do.