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Goodwatch · 25 January 2007, 04:07 AM

Some time ago I decided to take my cable company up on their offer to upgrade my subscription with a PVR (TiVo). I received a welcome letter and a cardboard box to return my regular set-top box. Weeks went by, no PVR. I e-mailed the helpdesk (trying to get someone on the telephone is next to impossible. It is easier to make a rooster lay eggs). After 3 days we received a call. “Something went wrong with the shipment; I’ll send you another one right away!” A week went by, no PVR. I gritted my teeth and called the dreaded ‘customer service’ number.

“We have a new service, a cheerful voice announced; please enter your postal code in a clear voice”. After that an instruction HOW to pronounce the postal code. (The length of which would even put one of Fidel Castro’s speeches to shame). After that the address and after that the house number. Finally, I thought. No, no, not so fast, next came a menu.

Press 1 for Digital Television, press 2 for, blah, blah, blah. A vein on my temple started to throb . Finally, a human. “May I please have your postal code and address?”. WTF? I just entered this. I asked the young man what the use of the voice input system was. “I don’t know, please give me your address”. Now the vein was about to pop. I explained the problem and asked where my PVR was. “I’ll just check the system. Yes, my colleague re-ordered a PVR”. I don’t have it yet, I said. “It’ll take 2 weeks”. Ehhhhh, two weeks for a package to reach my doorstep? “I don’t know, we are instructed to tell customer it takes two weeks”. I counted to ten and asked for a supervisor. “We are not allowed to put customers through to a supervisor”. Can I have YOUR name then, I said. “Dennis”. Dennis who? “We are not allowed to give out our family name”. Is this customer service?, I asked. “What do you mean?” I hung up and almost hanged myself after that.

I need a stiff drink

President · 25 January 2007, 04:11 AM

I hate those little corporate effers!

Goodwatch · 25 January 2007, 04:21 AM

The hell(p) desk was created by the Prince of Darkness himself. One of his better efforts, hell does start on earth

padi56 · 25 January 2007, 04:30 AM

Been there done that and got the T-shirt many times,hate these robot woman so called customer service things.Instead of listening to all the menu option crap keep tapping 0 on your phone.That gets you though to a real person,and it mostly works well it does in the UK.Robot woman I bloody hate them employ more people to keep customers happy but no. Profit profit is the king today afraid customers today take second or third place.

Goodwatch · 25 January 2007, 05:20 AM

Quote:

Originally Posted by padi56

Been there done that and got the T-shirt many times,hate these robot woman so called customer service things.Instead of listening to all the menu option crap keep tapping 0 on your phone.That gets you though to a real person,and it mostly works well it does in the UK.Robot woman I bloody hate them employ more people to keep customers happy but no. Profit profit is the king today afraid customers today take second or third place.

I always promise myself to stay calm and polite and there ARE good helpdesk persons. But as soon as I hear those sighs and uninterested voices, somethings snaps

Rockrolex · 25 January 2007, 01:14 PM

The only help desk people I actually look forward to calling when I need assistance is Verizon DSL. These people actually speak English as a first language, they are located in the USA, and best of all, they actually know what they are talking about.

So much better than the Bangladesh boobs at Dell and every other computer company.

25 January 2007, 04:07 AM	#1
Goodwatch "TRF" Member Join Date: Aug 2005 Real Name: Frans ® Location: Rotterdam Watch: the sunrise... Posts: 10,230	Helpdesk rant Some time ago I decided to take my cable company up on their offer to upgrade my subscription with a PVR (TiVo). I received a welcome letter and a cardboard box to return my regular set-top box. Weeks went by, no PVR. I e-mailed the helpdesk (trying to get someone on the telephone is next to impossible. It is easier to make a rooster lay eggs). After 3 days we received a call. “Something went wrong with the shipment; I’ll send you another one right away!” A week went by, no PVR. I gritted my teeth and called the dreaded ‘customer service’ number. “We have a new service, a cheerful voice announced; please enter your postal code in a clear voice”. After that an instruction HOW to pronounce the postal code. (The length of which would even put one of Fidel Castro’s speeches to shame). After that the address and after that the house number. Finally, I thought. No, no, not so fast, next came a menu. Press 1 for Digital Television, press 2 for, blah, blah, blah. A vein on my temple started to throb . Finally, a human. “May I please have your postal code and address?”. WTF? I just entered this. I asked the young man what the use of the voice input system was. “I don’t know, please give me your address”. Now the vein was about to pop. I explained the problem and asked where my PVR was. “I’ll just check the system. Yes, my colleague re-ordered a PVR”. I don’t have it yet, I said. “It’ll take 2 weeks”. Ehhhhh, two weeks for a package to reach my doorstep? “I don’t know, we are instructed to tell customer it takes two weeks”. I counted to ten and asked for a supervisor. “We are not allowed to put customers through to a supervisor”. Can I have YOUR name then, I said. “Dennis”. Dennis who? “We are not allowed to give out our family name”. Is this customer service?, I asked. “What do you mean?” I hung up and almost hanged myself after that. I need a stiff drink __________________ Member# 127

25 January 2007, 04:21 AM	#3
Goodwatch "TRF" Member Join Date: Aug 2005 Real Name: Frans ® Location: Rotterdam Watch: the sunrise... Posts: 10,230	The hell(p) desk was created by the Prince of Darkness himself. One of his better efforts, hell does start on earth __________________ Member# 127

25 January 2007, 04:30 AM	#4
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 52,345	Been there done that and got the T-shirt many times,hate these robot woman so called customer service things.Instead of listening to all the menu option crap keep tapping 0 on your phone.That gets you though to a real person,and it mostly works well it does in the UK.Robot woman I bloody hate them employ more people to keep customers happy but no. Profit profit is the king today afraid customers today take second or third place. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

25 January 2007, 01:14 PM	#6
Rockrolex TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2005 Real Name: God Location: Washington, D.C. Watch: What do you think? Posts: 37,531	The only help desk people I actually look forward to calling when I need assistance is Verizon DSL. These people actually speak English as a first language, they are located in the USA, and best of all, they actually know what they are talking about. So much better than the Bangladesh boobs at Dell and every other computer company. __________________ Despite the high cost of living, it's still very popular. *Tosser Cabinet Member* Official Member: 'Perpetual 30' Vegas International GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member "WIS-CON" Las Vegas International GTG 2018 Official Member "WIS-CON" Las Vegas International GTG 2019

25 January 2007, 04:11 AM	#2
President Banned Join Date: Dec 2006 Real Name: M.Thatcher MP Location: Le Locle Watch: Bear Grylls Posts: 2,913	I hate those little corporate effers!

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