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GLADIATOR · 9 April 2019, 05:42 AM

Quote:

Originally Posted by Noonan

If anyone were actually checking it, they would have received any of my 5+ messages since Friday.

Exactly!

05carbondrz · 9 April 2019, 07:34 AM

Sad to see a Business that was once held in the highest regard implode.

mastermixer · 9 April 2019, 08:11 AM

its still open I just walked by and saw someone go inside.

circles · 9 April 2019, 08:16 AM

Quote:

Originally Posted by circles

Just checking here, don’t we think it would be prudent not to use words like “stolen” and talk about insurance claims until there is some type of confirmation?

Quote:

Originally Posted by mastermixer

its still open I just walked by and saw someone go inside.

Just sayin’

CorradoBrit · 9 April 2019, 08:46 AM

Quote:

Originally Posted by circles

Just sayin’

Then why don't they respond to multiple phone and email contact. Just sayin'

circles · 9 April 2019, 08:49 AM

Quote:

Originally Posted by CorradoBrit

Then why don't they respond to multiple phone and email contact. Just sayin'

Have no idea you’d have to ask them and it appears that you can.

CorradoBrit · 9 April 2019, 08:54 AM

Quote:

Originally Posted by circles

Have no idea you’d have to ask them and it appears that you can.

Well if they answered their phones or called back I would.

Knappo 1307 · 9 April 2019, 09:38 AM

Quote:

Originally Posted by CorradoBrit

Then why don't they respond to multiple phone and email contact. Just sayin'

GLADIATOR · 9 April 2019, 09:43 AM

Quote:

Originally Posted by mastermixer

its still open I just walked by and saw someone go inside.

Well now OP has some "concrete" info to go on, and not a bunch of "speculation"

Thanks your positive help - thats what these forums are about.
Adam

circles · 9 April 2019, 10:46 AM

Quote:

Originally Posted by GLADIATOR

Well now OP has some "concrete" info to go on, and not a bunch of "speculation"

Exactly

Jim Smyth · 9 April 2019, 12:38 PM

They keep going down this road they wont be open much longer.

Too Old · 9 April 2019, 09:31 PM

Website seems up now.

Noonan · 9 April 2019, 10:04 PM

Funny...I have to assume thanks to this thread, I received a reply!

A simple email saying the issue is "intermittent" and they can't pinpoint it. The watch was well over 1 hour fast over a 24 hour period when I sent it to them (last July) and it was the exact same issue when I received it back "serviced". Doesn't sound intermittent to me! Basically the email was a bunch of BS and nothing more.

I still have zero confidence that I'll see the watch in working order from them. Couldn't even show the respect of calling me; just a 2 sentence email that amounted to "keep waiting". I'm done waiting. This was a trivial issue for anyone with basic knowledge to fix. I already have measures in place with my bank.

Jim Smyth · 9 April 2019, 10:27 PM

I would have them ship it back in what ever condition its in. Then find a local place to complete the work.

Noonan · 9 April 2019, 10:32 PM

I considered it. My reply basically said that considering the situation, there's no reason I shouldn't have the watch back in working order by this weekend. This isn't a scenario where there are broken parts that need to be ordered and replaced. AFAIK, the thing just needs to be de-gaussed. I have a few old PC monitors in my basement that could probably do the trick...

Also, I find it sad that I only received a reply after resorting to posting on a public watch forum about my issue. This shouldn't be needed and I wish I didn't have to create this thread.

whatsthetime? · 9 April 2019, 11:34 PM

Quote:

Originally Posted by Noonan

I considered it. My reply basically said that considering the situation, there's no reason I shouldn't have the watch back in working order by this weekend. This isn't a scenario where there are broken parts that need to be ordered and replaced. AFAIK, the thing just needs to be de-gaussed. I have a few old PC monitors in my basement that could probably do the trick...

Also, I find it sad that I only received a reply after resorting to posting on a public watch forum about my issue. This shouldn't be needed and I wish I didn't have to create this thread.

I you can get your watch back (hopefully) send it to Mark Sirianni in Kane PA Watch Doctor which is fairly close to your location. I had the same exact issue with my DJ which is on the F/S forum. Mark fixed and fully serviced my watch and it keeps perfect time for an exceptional price as well as a turn around time of 10 days from shipping it out to him from NY.

VonSlingshot · 10 April 2019, 12:07 AM

Did you pay for the $500 service with a credit card?
Get your watch back, regardless of condition and then call your CC company and file a claim of goods/service not delivered.

Then send to the recommendations above my post....

LMG1212 · 10 April 2019, 12:08 AM

Quote:

Originally Posted by Noonan

I considered it. My reply basically said that considering the situation, there's no reason I shouldn't have the watch back in working order by this weekend. This isn't a scenario where there are broken parts that need to be ordered and replaced. AFAIK, the thing just needs to be de-gaussed. I have a few old PC monitors in my basement that could probably do the trick...

Also, I find it sad that I only received a reply after resorting to posting on a public watch forum about my issue. This shouldn't be needed and I wish I didn't have to create this thread.

So since they aren't able to properly service your watch, do they have some sort of guarantee that if they can't fix it, they can give you your watch back (duh) and your money back?

Did you already file a complaint with BBB or at least tell Watchwerks you will be filing one? Not sure if that would help.

We are all pulling for ya!

Noonan · 10 April 2019, 12:22 AM

Quote:

Originally Posted by LMG1212

So since they aren't able to properly service your watch, do they have some sort of guarantee that if they can't fix it, they can give you your watch back (duh) and your money back?

Did you already file a complaint with BBB or at least tell Watchwerks you will be filing one? Not sure if that would help.

We are all pulling for ya!

Negative; all I have right now is hope.

I did file with BBB and contacted my bank about the service charge. I'm going to wait until the end of the week to pull the trigger on that one. I bank with a local Credit Union who is very customer-forward so I think I'll be able to take action if needed.

whatsthetime? · 10 April 2019, 12:27 AM

Noonan,

Your location is +/- 8hrs from Kane Pa, whereas my location is +/- 6hrs, so it's a bit further than I though for you, but definitely worth sending. I'm also sending my circa '95 TT DJ 16233 to Mark this month for the same exact issue with no hesitations whatsoever.

Noonan · 10 April 2019, 12:49 AM

Thanks. If my watch isn't received back fixed, I'll reach out to Kane for sure!

whatsthetime? · 10 April 2019, 01:42 AM

Quote:

Originally Posted by Noonan

Thanks. If my watch isn't received back fixed, I'll reach out to Kane for sure!

It's Mark, not Kane. Kane is the town in PA.

Noonan · 11 April 2019, 11:18 PM

Update - Back in the dark. No further communication since the "intermittent issue; keep waiting" email. No reply to my comment about how the issue was not at all intermittent and that they could easily verify by throwing it on a timer.

This is some amazingly poor customer service and I'm still not remotely convinced I'll get my watch back in working order or that I'll see a refund if it's returned once again un-repaired. Patience is running thin.

tudorbaja27 · 11 April 2019, 11:38 PM

Quote:

Originally Posted by Noonan

Update - Back in the dark. No further communication since the "intermittent issue; keep waiting" email. No reply to my comment about how the issue was not at all intermittent and that they could easily verify by throwing it on a timer.

This is some amazingly poor customer service and I'm still not remotely convinced I'll get my watch back in working order or that I'll see a refund if it's returned once again un-repaired. Patience is running thin.

As someone stated above - if you paid by CC - just get your watch back in any condition and dispute the charge with the CC company.

Noonan · 11 April 2019, 11:40 PM

Quote:

Originally Posted by tudorbaja27

As someone stated above - if you paid by CC - just get your watch back in any condition and dispute the charge with the CC company.

Yeah, I've already spoken with my bank and got the info I need to do a proper fraud claim. At this point I'm really kicking myself for trusting them enough to ship the watch back after they had it for 6+ months and did nothing to it; at the cost of $500.

CorradoBrit · 11 April 2019, 11:43 PM

Clearly a business not afraid to trash their hard won reputation. I never did get a call back either.

Noonan · 12 April 2019, 10:13 PM

Pulled the trigger on filing a claim with my bank. At this point I'm not sure if I should try to contact them anymore (not like they'd reply anyway). The saga continues....

CorradoBrit · 12 April 2019, 10:32 PM

I assume that will only help you recoup your $500 service charge. To get the watch back or its market value small claims court is your best option. Also keep going with the BBB. There's a resolved dispute listed against the business. Good luck

Noonan · 13 April 2019, 02:40 AM

Well looks like the charge dispute won't be as easy as I thought since the charge happened 3 months ago. I would have been fine if I didn't give them an extra month of waiting but here we are. Fun way to start the weekend.

And, of course, still not a peep of a reply to any of my requests for an update since I posted this thread and (I assume) someone there saw it.

circles · 13 April 2019, 02:54 AM

Quote:

Originally Posted by Noonan

Well looks like the charge dispute won't be as easy as I thought since the charge happened 3 months ago. I would have been fine if I didn't give them an extra month of waiting but here we are. Fun way to start the weekend.

And, of course, still not a peep of a reply to any of my requests for an update since I posted this thread and (I assume) someone there saw it.

I'm confused and am trying to keep up with the story here, I thought you said in post #43 that you received a reply from them. Are you now saying you didn't?

Quote:

Originally Posted by Noonan

Funny...I have to assume thanks to this thread, I received a reply!

9 April 2019, 08:11 AM	#33
mastermixer "TRF" Member Join Date: Aug 2008 Real Name: Michael Location: Los Angeles Posts: 3,474	its still open I just walked by and saw someone go inside. __________________ Instagram @bdwatches

10 April 2019, 12:27 AM	#50
whatsthetime? "TRF" Member Join Date: Nov 2017 Real Name: Joe Location: NY Posts: 1,188	Noonan, Your location is +/- 8hrs from Kane Pa, whereas my location is +/- 6hrs, so it's a bit further than I though for you, but definitely worth sending. I'm also sending my circa '95 TT DJ 16233 to Mark this month for the same exact issue with no hesitations whatsoever. __________________ Submariner 124060 Datejust 16233

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9 April 2019, 07:34 AM	#32
05carbondrz Banned Join Date: Aug 2015 Location: USA Posts: 2,030	Sad to see a Business that was once held in the highest regard implode.

9 April 2019, 12:38 PM	#41
Jim Smyth Banned Join Date: Nov 2013 Real Name: Jim Smyth Location: Florida Watch: DD Posts: 1,842	They keep going down this road they wont be open much longer.

9 April 2019, 09:31 PM	#42
Too Old 2024 ROLEX DATEJUST41 Pledge Member Join Date: Apr 2010 Real Name: Brian Location: Bucks, UK Posts: 1,087	Website seems up now.

9 April 2019, 10:04 PM	#43
Noonan Banned Join Date: Jul 2008 Location: US Watch: 3570.50 Posts: 2,156	Funny...I have to assume thanks to this thread, I received a reply! A simple email saying the issue is "intermittent" and they can't pinpoint it. The watch was well over 1 hour fast over a 24 hour period when I sent it to them (last July) and it was the exact same issue when I received it back "serviced". Doesn't sound intermittent to me! Basically the email was a bunch of BS and nothing more. I still have zero confidence that I'll see the watch in working order from them. Couldn't even show the respect of calling me; just a 2 sentence email that amounted to "keep waiting". I'm done waiting. This was a trivial issue for anyone with basic knowledge to fix. I already have measures in place with my bank.

9 April 2019, 10:27 PM	#44
Jim Smyth Banned Join Date: Nov 2013 Real Name: Jim Smyth Location: Florida Watch: DD Posts: 1,842	I would have them ship it back in what ever condition its in. Then find a local place to complete the work.

9 April 2019, 10:32 PM	#45
Noonan Banned Join Date: Jul 2008 Location: US Watch: 3570.50 Posts: 2,156	I considered it. My reply basically said that considering the situation, there's no reason I shouldn't have the watch back in working order by this weekend. This isn't a scenario where there are broken parts that need to be ordered and replaced. AFAIK, the thing just needs to be de-gaussed. I have a few old PC monitors in my basement that could probably do the trick... Also, I find it sad that I only received a reply after resorting to posting on a public watch forum about my issue. This shouldn't be needed and I wish I didn't have to create this thread.

10 April 2019, 12:07 AM	#47
VonSlingshot "TRF" Member Join Date: Apr 2017 Location: Canada Posts: 158	Did you pay for the $500 service with a credit card? Get your watch back, regardless of condition and then call your CC company and file a claim of goods/service not delivered. Then send to the recommendations above my post....

10 April 2019, 12:49 AM	#51
Noonan Banned Join Date: Jul 2008 Location: US Watch: 3570.50 Posts: 2,156	Thanks. If my watch isn't received back fixed, I'll reach out to Kane for sure!

11 April 2019, 11:18 PM	#53
Noonan Banned Join Date: Jul 2008 Location: US Watch: 3570.50 Posts: 2,156	Update - Back in the dark. No further communication since the "intermittent issue; keep waiting" email. No reply to my comment about how the issue was not at all intermittent and that they could easily verify by throwing it on a timer. This is some amazingly poor customer service and I'm still not remotely convinced I'll get my watch back in working order or that I'll see a refund if it's returned once again un-repaired. Patience is running thin.

11 April 2019, 11:43 PM	#56
CorradoBrit "TRF" Member Join Date: Nov 2010 Location: Europe bound Posts: 1,410	Clearly a business not afraid to trash their hard won reputation. I never did get a call back either.

12 April 2019, 10:13 PM	#57
Noonan Banned Join Date: Jul 2008 Location: US Watch: 3570.50 Posts: 2,156	Pulled the trigger on filing a claim with my bank. At this point I'm not sure if I should try to contact them anymore (not like they'd reply anyway). The saga continues....

12 April 2019, 10:32 PM	#58
CorradoBrit "TRF" Member Join Date: Nov 2010 Location: Europe bound Posts: 1,410	I assume that will only help you recoup your $500 service charge. To get the watch back or its market value small claims court is your best option. Also keep going with the BBB. There's a resolved dispute listed against the business. Good luck

13 April 2019, 02:40 AM	#59
Noonan Banned Join Date: Jul 2008 Location: US Watch: 3570.50 Posts: 2,156	Well looks like the charge dispute won't be as easy as I thought since the charge happened 3 months ago. I would have been fine if I didn't give them an extra month of waiting but here we are. Fun way to start the weekend. And, of course, still not a peep of a reply to any of my requests for an update since I posted this thread and (I assume) someone there saw it.

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