Help Please. I was missold 31mm DJ

[Lalalar]

Originally Posted by 77T

Wonderful - now the wait could stretch more than expected so don’t despair.

How will they work the exchange? Return the 31, get the refund, then directly apply it to the 28?


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This is what I'm wondering too. I have emailed them to clarify what the procedure is.

[Colin G]

Originally Posted by 79280_116520

If the watch didn't look great, why would you have purchased it? Just for the movement?

So no one on this site has flipped a watch just to get the newest, latest and greatest?

Lots of people seem to purchase a watch for a movement. Just look at any one of the silly Basel predictions threads and you'll lots wanting to upgrade their watch to the same model, but with a new movement.

[amh]

Originally Posted by Colin G

So no one on this site has flipped a watch just to get the newest, latest and greatest?

Lots of people seem to purchase a watch for a movement. Just look at any one of the silly Basel predictions threads and you'll lots wanting to upgrade their watch to the same model, but with a new movement.

I'm sure many will.

But Looks >> Movement, let's be honest

[Number3]

Great news.

[Romeojk]

Originally Posted by Lalalar

I received a reply from the area manager yesterday agreeing to exchange the 31mm they sold me to the 28mm that I wanted!

I want to thank you all so very much for your advice, information and support because without it, I don't think this outcome would have been at all possible. THANK YOU, THANK YOU!

Awesome and congratulations. I hope once settled with it you feel even prouder of your accomplishments and the hard work it took to get there. And a lesson to be learned here for sure: be super careful whenever purchasing...anything! Clear communication both ways is essential.

And please do not take what they are doing to accommodate you lightly and matter of factly. There are two sides to this story, and although I was totally on your side all the way...they definitely are bending over backwards for you. I am wondering if perhaps they received feedback from here and there that may have helped your plea. Anyway...enjoy and hope to see some happy pictures soon!


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[JacksonStone]

Originally Posted by Lalalar

This is what I'm wondering too. I have emailed them to clarify what the procedure is.

Smart move. You don't need any more unpleasant surprises. Again, please feel free to ask questions here if you're not clear on something. You'll get a lot of noise in response, but hopefully a few nuggets of wisdom come through.

[cht]

Hope you don't get the 28mm, realize now it's too small after wearing the 31mm, want to return it and exchange it back to the 31mm!

good luck!

[77T]

Originally Posted by cht

Hope you don't get the 28mm, realize now it's too small after wearing the 31mm, want to return it and exchange it back to the 31mm!

good luck!

Maybe a transoceanic swap in the offing?


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[No SUBctitute]

Originally Posted by Lalalar

I received a reply from the area manager yesterday agreeing to exchange the 31mm they sold me to the 28mm that I wanted!

I want to thank you all so very much for your advice, information and support because without it, I don't think this outcome would have been at all possible. THANK YOU, THANK YOU!

Congratulations! You never know what you might receive unless you ask.

[No SUBctitute]

Originally Posted by Colin G

It is the same with car dealerships. My local Mercedes dealership is pretty useless. I have to keep on top of their service dept to make sure they service my car according to Mercedes WIS documents.

Its so frustrating when a brand (or company selling the brand) rests on its laurels.

[~JJ]

Congrats, but keep the more modern 31mm while you still can (you will never notice the extra power reserve)!!

[Boopie]

Originally Posted by breitlings

I think it is 37mm?

It depends on the model. Yachtmasters came in 29 mm (Ladies), 35 mm (mid size) and 40 mm (men’s). I believe many of the ladies’ DJ are 28 mm and Rolex also makes 31 mm and 34 mm watches.

[Boopie]

Originally Posted by Tigger

I am surprised at the number of responses suggesting that the OP has no recourse.

If you walk into a shop and ask for an A, and instead the salesperson sells you a B (telling you that it is an A) that is clearly misleading and deceptive conduct in business and would be covered by consumer protection laws.

The fact that the OP was happy to buy the watch offered is irrelevant - she was only happy at the time because she had been deceived into believing that it was the item she wanted and had asked for.

If the facts are as presented in the original post, I would advise her to:

1. Discuss the problem with the shop manager;

2. If that does not produce the desired result, contact a consumer affairs help line for advice.

The difficulty of course will be in providing proof of the discussion that took place, but that is purely a matter of evidence; the principle at issue is clear.

Now I’m curious to see side by side wrist shots of the 28 vs the 31.

[tyler1980]

Originally Posted by Boopie

Now I’m curious to see side by side wrist shots of the 28 vs the 31.

https://www.rolexforums.com/showpost...9&postcount=93

[HogwldFLTR]

Originally Posted by Lalalar

Haha, I'll start saving!

We'll be staying tuned!! Show some photos when you get the 28mm!!

[TWCjapan]

wearing a watch is something to make you happy, if you are not happy with it now, just dont hesitate to change it!

[DavidUK]

Well done for getting what you wanted.

By the way... I was happy my DJ41 was running only 3 seconds fast after 4 months from new... until I checked my wife's 5 month old DJ31. It was accurate to the second!!

So much for new movements.

[penguin78]

Hi Lalalar, I am delighted for you that the AD would now make things right for you.

Last month I got the exact same watch for my wife. She was also set on the pink roman smooth bezel oyster bracelet 28mm combination.

Took us a while to find the watch in London. During our quest, an AD tried to convince us a 26/31mm on display was the 28mm with the latest movement - so I could relate to your experience.

All the effort was worth it - my wife couldn't be more delighted with the watch her first rolex. The dial is surprisingly versatile, and changes colour depending on different lighting.

When you get the watch and post pics, I will also share a wrist shot of my other half wearing the same watch . Until then take care and hope your AD will secure the watch for you not before long.

[spandrels]

So happy it worked out in your favor! Enjoy your new watch.

[ancientmariner]

Originally Posted by Lalalar

They don't have one in stock so are ordering it directly from Rolex. It'll be a few months.

Brilliant you are getting sorted.

[Rick_Nashville]

Originally Posted by Lalalar

I received a reply from the area manager yesterday agreeing to exchange the 31mm they sold me to the 28mm that I wanted! I want to thank you all so very much for your advice, information and support because without it, I don't think this outcome would have been at all possible. THANK YOU, THANK YOU!

When the new watch comes in, make sure to inspect the warranty card, and the white hang tag, and confirm to your satisfaction that the reference number printed on both is indeed '279160', that of the SS oyster bracelet, dome-bezel Lady Datejust 28 with the 2236 movement. Also make sure that the 8-digit serial number on the inner ring (under the crystal) matches that on the warranty card and on the white hang tag. You may need to bring along a small magnifying glass to read the serial# on the inner ring. Also bring along a small cloth, metric tape measure (i.e. something soft and non-abrasive), and make sure for yourself that the dial diameter is indeed 28mm. After you get all this 'housekeeping' out of the way, it should be smooth sailing for a lifetime of carefree, satisfying, and rewarding Rolex ownership!

Regards, -Rick.

[DavidUK]

One other thing... did you not ask for a discount?

You appear to have paid full price for the DJ31 whereas 5% is a cinch at any UK AD on a DJ.
It's what Rolex "allows us to discount by" according to my AD.

Ask for it retrospectively for all the hassle, if not MORE!

[turboevo2]

I understand that the 28 mm is a new movement. Sometimes it is better if you have old movement because it is already proven. I would try out the 28 mm and compare to your 31 mm. In my opinion the 31 mm should have more value than 28 mm since people now a days would want to wear bigger size. If you go find a used watch the 28 mm would be harder to sell I would think than the 31 mm. Also most AD I encounter does not do return or exchanges maybe because the warranty card is already dated and have your name. If they accept back your watch then they will have a lost and have to sell it as used. Just my opinion. For now just try to enjoy the watch. If you really want the 28 mm try to call your CC.

[Lalalar]

Thanks for the added advice.

I shall mention the 5% discount. I was told they did not offer any discount on ss but can on models with precious metals.

[amh]

Originally Posted by Lalalar

Thanks for the added advice.

I shall mention the 5% discount. I was told they did not offer any discount on ss but can on models with precious metals.

They'll totally give you 5% if you ask.

[jsuarez]

Good to hear the great news. Happy for you.

[Reddy_Kilowatt]

If I was the AD and I bent over backwards to accommodate this situation, and the buyer then tried to negotiate an after the fact discount I'd tell them to go pound sand.

[JR16]

Originally Posted by Reddy_Kilowatt

If I was the AD and I bent over backwards to accommodate this situation, and the buyer then tried to negotiate an after the fact discount I'd tell them to go pound sand.

I gotta agree w this


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[Romeojk]

Originally Posted by Reddy_Kilowatt

If I was the AD and I bent over backwards to accommodate this situation, and the buyer then tried to negotiate an after the fact discount I'd tell them to go pound sand.

I agree three ☝️☝️☝️


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[JacksonStone]

Originally Posted by Reddy_Kilowatt

If I was the AD and I bent over backwards to accommodate this situation, and the buyer then tried to negotiate an after the fact discount I'd tell them to go pound sand.

Good point. The deal is done at this point. OP is getting satisfaction, even though the dealer could have made a fight out of it. Best just to let it be.