ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
24 February 2018, 07:42 AM | #31 |
"TRF" Member
Join Date: Apr 2015
Location: Houston
Posts: 17,622
|
|
24 February 2018, 07:51 AM | #32 |
2024 Pledge Member
Join Date: Feb 2010
Real Name: Neil
Location: UK
Watch: ing ships roll in
Posts: 59,265
|
We have had this before and the AD, esp in the UK where ADs are like Kings and will now have NO knowledge of anything other than the popular sports models which ofc they never have in, will just want to make the sale and it is a question of buyer beware. I know you feel you could trust FH but those days are long gone I'm afraid, and I'm not surprised the AD is calling you a liar basically.
I suppose you could write to Rolex HQ and tell FH you will do so and mention their names and very poor service. Also that you will on this forum too, which is something they are increasingly nervous about. So which FH was this? |
24 February 2018, 08:01 AM | #33 |
"TRF" Member
Join Date: Feb 2018
Location: London
Posts: 20
|
Thank you for your responses.
The extra power reserve is a big appeal. I purchased it from Fraser Hart in Westfield Stratford. I am currently in contact with their area manager after I pushed to be referred to someone higher up but it appears he too is adamant that it was my mistake alone. I will continue to pursue this with the CC and Rolex and mention this to them. |
24 February 2018, 08:03 AM | #34 | |
"TRF" Member
Join Date: Apr 2015
Location: Houston
Posts: 17,622
|
Quote:
|
|
24 February 2018, 08:05 AM | #35 | |
2024 Pledge Member
Join Date: Oct 2015
Real Name: Brett
Location: Florida
Watch: 5205R
Posts: 5,158
|
Quote:
__________________
Morality does not derive from consensus. It only comes from one place. Pride goes before destruction, and haughtiness before a fall. Often times unbelief is disguised as wisdom Instagram - patton250 |
|
24 February 2018, 08:17 AM | #36 | |
2024 Pledge Member
Join Date: Feb 2010
Real Name: Neil
Location: UK
Watch: ing ships roll in
Posts: 59,265
|
Quote:
OP, keep pushing it, don't let them Weinstein you into silence. |
|
24 February 2018, 08:18 AM | #37 |
"TRF" Member
Join Date: Apr 2015
Location: Houston
Posts: 17,622
|
it was UK for sure. It was one of those two name stores FH or DR or something like that.
|
24 February 2018, 08:22 AM | #38 |
"TRF" Member
Join Date: Feb 2018
Location: London
Posts: 20
|
Again, thank you for your encouraging responses. I will keep pushing.
|
24 February 2018, 08:24 AM | #39 |
"TRF" Member
Join Date: Jan 2012
Location: USA
Watch: Rolex
Posts: 2,799
|
Hope it all works out and you get the watch you want. You're credit card company should stand behind you (especially AMEX).
|
24 February 2018, 09:34 AM | #40 |
"TRF" Member
Join Date: Apr 2012
Location: London
Watch: 114060LB
Posts: 3,801
|
My wife has been looking at exactly these two models lately. The pink dial on the 28mm is a nicer shade than the 31mm and if it's the stick dial I also think that it's less 'fussy' than the 31mm as it doesn't have the train track around the outside.
I have never particularly rated FH to be honest - keep pushing them hard and I hope you get it sorted. |
24 February 2018, 09:44 AM | #41 | |
2024 Pledge Member
Join Date: Aug 2014
Location: Pacific Northwest
Posts: 1,070
|
Quote:
|
|
24 February 2018, 11:07 AM | #42 |
2024 Pledge Member
Join Date: Jan 2013
Location: USA
Posts: 6,189
|
If you are unhappy with the 31, document everything in writing, work your way up the store’s management chain and see what your CC company will do for you. Good luck
Sent from my iPhone using Tapatalk Pro |
24 February 2018, 11:20 AM | #43 |
Banned
Join Date: Sep 2010
Location: USA
Watch: Sky DayDate 2
Posts: 1,317
|
You have probably gotten as good of advice as you can already. No excuse for the AD's reaction. The few that I have dealt with offer a 30 day exchange period if the watch is in its original unworn condition, which becomes confusing since with all the new AD rules popping up, they basically give you no choice but to strip all the plastics and size it to your wrist walking out the door. They are likely trying to discourage you from exchanging, because now the watch you originally purchased will have to go in their preowned stock, and likely lose a bit of profit on the resale. It's no longer amazing how much more knowledgeable we are as consumers and hobbyists compared to the salespeople at some ADs. Yesterday, I asked to see a NOS 35mm TT Yachtmaster, and even after I attempted to correct the salesperson, she insisted it was 36mm. Most times, I try to correct them once, then I just say "OK", and finish looking. Hope you end up with the watch you truly intended to buy.
|
24 February 2018, 11:45 AM | #44 |
"TRF" Member
Join Date: Jul 2014
Location: Tokyo
Watch: cha talking about?
Posts: 2,919
|
Best of luck pushing for what you really wanted. You weren't debating between 31 and 28mm. Your heart wanted the 28mm, anything else is an expensive compromise.
|
24 February 2018, 11:46 AM | #45 |
2024 Pledge Member
Join Date: Nov 2014
Location: Denver
Watch: This and that...
Posts: 1,640
|
I think the problem is that you have been wearing the watch. Now the store would have to give you a new unworn watch and have to deal with a “used” watch, since the warranty has already been filed... I personaly wouldn’t Want to buy a returned watch, at least not unless I got a discount, which mean they will end-up loosing money... Maybe talking to Rolex directly may be your best bet. Best of luck, I hope you do get the watch you want.
|
24 February 2018, 11:46 AM | #46 |
"TRF" Member
Join Date: May 2010
Location: Florida
Posts: 2,132
|
It’s not the ideal situation for sure, but if you like it, I’d keep it. You may even end up liking it more than the 28mm version. Don’t let your dissappointment dominate your decission to replace it right away. But if you do, I can’t see a good AD wing difficult.
__________________
Official Member: 'Perpetual 30' Vegas International GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 |
24 February 2018, 11:54 AM | #47 |
"TRF" Member
Join Date: Apr 2015
Real Name: Joe
Location: CONUS
Watch: Rolex 116710
Posts: 994
|
I don't think there is any recourse here. I purchased from this same store last year and they are clear that once they adjust the watch it cannot be returned. Sounds like they told you the same. Also I don't understand how you spent an hour in the store, handled the watch, likely tried it on before and after adjustment, and then walked out wearing it, but only changed your mind once you realized the spec was different on paper? If it looked and felt right then 3mm is nothing, and as for the power reserve difference is 7hrs really a big deal unless you are rotating your watch every 2 days and 7hrs? Perhaps you have some of buyers regret but don't blame the store because you you weren't diligent when dropping 4.5k on a watch
|
24 February 2018, 01:51 PM | #48 |
"TRF" Member
Join Date: Jul 2011
Location: US
Posts: 3,246
|
If you were mislead, then you certainly should have this corrected. I can absolutely see how a sales person did not know it was the 28 or 31 but when the mistake was made, claim they said no such thing to have the customer think otherwise. I'd be moving forward with having your CC try and resolve as well as escalating this up the AD management chain.
|
24 February 2018, 02:35 PM | #49 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 40,798
|
Which function of the new movement in the 28mm was the driving force to want it so badly?
Sent from my iPad using Tapatalk
__________________
Does anyone really know what time it is? |
24 February 2018, 02:53 PM | #50 |
"TRF" Member
Join Date: Feb 2018
Real Name: Roger Lococco
Location: Asia
Watch: 126719BLRO Pepsi
Posts: 2,856
|
Let us know how this plays out. I'm confident that the AD will do the right thing and allow a refund or exchange - even it means they have to take the loss.
|
24 February 2018, 02:55 PM | #51 |
"TRF" Member
Join Date: Aug 2016
Location: Easton PA
Posts: 581
|
When you’re in the AD and a watch like that is being presented to you and you understand that you are getting what you want, it’s sort of like the fog of war. Your initial response wouldn’t be “hey what are you trying to pull” it would more likely be to think “boy the 28mm seems a bit bigger than I expected.” Your reaction is completely understandable to me. Good luck. Let us know how things work out!
Sent from my iPad using Tapatalk |
24 February 2018, 05:36 PM | #52 | |
"TRF" Member
Join Date: Oct 2008
Real Name: Rick
Location: Wakanda
Watch: amacallit
Posts: 2,017
|
Quote:
Enjoy your new watch 31mm is better value .
__________________
रोलेक्स |
|
24 February 2018, 05:51 PM | #53 |
"TRF" Member
Join Date: Feb 2017
Location: Singapore
Posts: 40
|
man.. that sucks. i had a similar experience. Was planning to get the OP 36mm in Blue, had the arabic numerals. However went to the shop and wore the 39mm without the numerals! Discovered it only when i found out the price. So embarrassed but still walked out with my 36.
Sent from my iPhone using Tapatalk |
24 February 2018, 06:32 PM | #54 |
"TRF" Member
Join Date: Jun 2015
Location: Houston TX
Posts: 1,328
|
It seems to me you were quite happy with the watch when looking at it and trying it on. Happy enough to put down your hard earned money. But you may be psyching yourself out a little after learning it has the 'older' movement and you based your decision after looking on line at the specs. I wouldn't put that much value on the new versus old movement. Rolex will of course hype up the minor benefits of the new movement over the old but in practical application on your wrist it is basically a wash. If you are happy with the watch and like it, no benefit in talking yourself into not liking it.
The AD's response is poor. They could take it back and get you the watch you wanted. Yes they'd have to re-sell it as used but they are still going to make money on the watch. On the other hand they likely have the sales papers with the model number and your signature so their argument that you knew what you were buying is hard to debate if it came to some sort of arbitration. They didn't even give you a discount on the watch. Maybe as a compromise you can be made happy if they refund a little back to you on the watch? 10% off would make you happy? Probably less than they'd loose if they re-sold it as used. I suspect once the heat of the moment fades you will like the watch. |
24 February 2018, 06:54 PM | #55 |
"TRF" Member
Join Date: Jun 2016
Real Name: Faz
Location: Bay Area, CA
Watch: like'em all
Posts: 4,655
|
Help Please. I was missold 31mm DJ
I would stay with the 31mm if I were you.
Plus, remember, a lot of people walk into an AD to buy something and walk out buying something else that they liked better or all of a sudden fell in love with.
__________________
-Faz Instagram @fazmoto |
24 February 2018, 07:17 PM | #56 |
Banned
Join Date: Jul 2014
Location: Bethesda
Watch: Apple TV
Posts: 5,744
|
I would ask for some money back or a winder. you may not get it though.
|
24 February 2018, 10:38 PM | #57 | |
2024 Pledge Member
Join Date: Oct 2015
Real Name: Brett
Location: Florida
Watch: 5205R
Posts: 5,158
|
Quote:
__________________
Morality does not derive from consensus. It only comes from one place. Pride goes before destruction, and haughtiness before a fall. Often times unbelief is disguised as wisdom Instagram - patton250 |
|
24 February 2018, 11:21 PM | #58 |
"TRF" Member
Join Date: Mar 2013
Location: USA
Posts: 410
|
Sorry for your mistake, the minor difference in power reserve is negligible in real world usage( you might have one that actually runs to 55hrs or more). Remember fwiw the amount of reserve is dependent on level of activity. Having purchased a 28mm and 31mm, the 31mm will serve you better in the long run. The slight difference in size changes the presence and feel on the wrist and as you stated you were happy when you tried it on. Also being a little larger the date is easier to read which is very useful since there is a glare at certain angles. In short I think this mistake was in your favor. Good luck
|
24 February 2018, 11:49 PM | #59 | |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 40,798
|
Quote:
I agree - the power reserve in the new 2236 movement for the newest 28mm DJ is the only difference an owner might experience. The 2235 in the 31mm DJ is just as robust and its 48 hour reserve is nearly the same. Very few people walk around with a fully wound movement so the difference is unlikely to be experienced in real world use. Only other difference is the Syloxi hairspring in the 2236 movement. And it’s benefit only comes to play if you are going to experience wide temperature variations or magnetic fields. That’s where the silicon material is more stable. All told, the OP saved £50 as the new DJ is more pricey. Sent from my iPhone using Tapatalk Pro
__________________
Does anyone really know what time it is? |
|
25 February 2018, 12:05 AM | #60 | |
"TRF" Member
Join Date: Apr 2015
Real Name: Justin
Location: FL
Watch: PO
Posts: 3,353
|
Quote:
__________________
//////////////////////////////// Member of The Nylon Nation Does it do anything? It tells the time. |
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.