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Old 26 October 2021, 03:00 AM   #91
Oxfordian
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I agree that people don't have to give their information, I said so above. Goldsmiths etc are using legitimate interests as their reason for processing the data, not consent. That requires a balancing test of the rights of the data subject against the rights of the company. They also need to make sure that their use of data is adequate, relevant and limited to only what is necessary.

I'm not at all sure, if pushed, they could satisfy the above, especially if, as said above, they are asking for details of people's families. At best they are pushing the limits. Notice I never said they were directly in breach though.
I think it depends on how you are asked for personal information, my SA knows quite a lot about me, my wife and my family but that is because I have dropped in so many times and just talked to them, I equally know a bit about their personal situations and families simply because it came out in conversations.

Now if my SA had sat me down at the first ever meeting and asked this information I doubt if I would now own a Rolex as I would not have replied to the questions but left the store.

My belief is that the stores are desperate to know about you because they are keen to try and establish if you are a flipper, I am reasonably sure that my SA doesnít want to sell a watch to someone who then immediately sells it on, so getting to know a bit about each client is one way of trying to ascertain whether you want the watch to own and wear or whether you just want to make a fast buck.

We all bitch and moan about our ADís and the lack of watches available but we also bitch and moan when the AD tries to establish if we are genuine buyers to own or just out to make a bit of money.

I know one thing, I certainly wouldnít want to be an AD, they canít do right for doing wrong.

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Old 26 October 2021, 03:06 AM   #92
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My belief is that the stores are desperate to know about you because they are keen to try and establish if you are a flipper, I am reasonably sure that my SA doesnít want to sell a watch to someone who then immediately sells it on, so getting to know a bit about each client is one way of trying to ascertain whether you want the watch to own and wear or whether you just want to make a fast buck.

We all bitch and moan about our ADís and the lack of watches available but we also bitch and moan when the AD tries to establish if we are genuine buyers to own or just out to make a bit of money.

I know one thing, I certainly wouldnít want to be an AD, they canít do right for doing wrong.:
Nice to hear someone expressing these sentiments.
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Old 26 October 2021, 03:10 AM   #93
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My belief is that the stores are desperate to know about you because they are keen to try and establish if you are a flipper
I have no doubt thatís a good part of it, they do need to be transparent if that is the reason though.

The experience between WOS Group and my local independent AD was night and day. I expect there are good SAs in Goldsmiths/WOS branches, but I didnít find them in my local one.
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Old 26 October 2021, 03:20 AM   #94
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I think it depends on how you are asked for personal information, my SA knows quite a lot about me, my wife and my family but that is because I have dropped in so many times and just talked to them, I equally know a bit about their personal situations and families simply because it came out in conversations.

Now if my SA had sat me down at the first ever meeting and asked this information I doubt if I would now own a Rolex as I would not have replied to the questions but left the store.

My belief is that the stores are desperate to know about you because they are keen to try and establish if you are a flipper, I am reasonably sure that my SA doesn’t want to sell a watch to someone who then immediately sells it on, so getting to know a bit about each client is one way of trying to ascertain whether you want the watch to own and wear or whether you just want to make a fast buck.

We all bitch and moan about our AD’s and the lack of watches available but we also bitch and moan when the AD tries to establish if we are genuine buyers to own or just out to make a bit of money.

I know one thing, I certainly wouldn’t want to be an AD, they can’t do right for doing wrong.

I didn’t have a problem with a bio update,,,
Can see why others may feel it’s invasive but that’s how it is for the moment,,,,
SA knew a lot anyway and I after I banged on about our love of history and especially the Tudors I gave too much info ,,
we both saw the funny side of that,,,
After my initial request,we spend most of the time talking about things that were totally unrelated to watches,,,
How the SAs car is running ,,,future cars etc but not very much about watches apart from 25 (at that time ) requests he’s had for an OP 41mm Turquoise but that was about it,,
Got the feeling the SAs are tired of repeating “ sorry,no Daytona’s,GMTs or Subs currently available “ ex amount of times ,every day of the week,,,,
My empathy is with the SAs and Managers who have to enforce these policies,,,,,,
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Old 26 October 2021, 08:03 AM   #95
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How did you first timers get your foot in the door?
Blind luck. Late 2017. Was quoted 2 years wait for a SubDate by many ADs, I called a remote AD with no relationship at all, they accepted my request for a call "on the off chance" one came up. 6 weeks later, I'm the proud owner of a 116610LN. That then opened the door to a 126660 JC, and I'm on the list for a Batman and Starbucks.
They do still try their luck with "something for the wife?", but it's not "her thing". So we will see what happens....
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Old 26 October 2021, 08:37 AM   #96
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The AD gets in a 6k RRP watch. The grey price is 10k.

Why would they ever sell it for 6k with no additional benefit to them?

That's not how business works lol! As for Rolex 'forcing them to sell watched at RRP to genuine enthusiast biyers?'... Well who wants to put much of the 4k uplift in the bin to do that?
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Old 26 October 2021, 03:50 PM   #97
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Find another AD.

Doesnít sound like youíre building that relationship as well as youíd like.
Itís difficult to build any relationship when itís one way. The majority of relationships with ADís are in the mind of the customer , most ADís donít give a flying FCK
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Old 26 October 2021, 04:53 PM   #98
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Itís difficult to build any relationship when itís one way. The majority of relationships with ADís are in the mind of the customer , most ADís donít give a flying FCK

Yep. I couldnít agree more with your sentiments. My comment youíve quoted was tongue-in-cheek.
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Old 26 October 2021, 06:14 PM   #99
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Itís difficult to build any relationship when itís one way. The majority of relationships with ADís are in the mind of the customer , most ADís donít give a flying FCK
Of course the relationship is one way, you want what they sell if you donít engage with them on their terms there is someone who will and then they get what you want.

So the simple truth is work with your AD or spend loads of extra hard earned cash and go grey.

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Old 26 October 2021, 06:19 PM   #100
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Every time I hear stories like this about desperados popping in for a chat to ďestablish a relationshipĒ makes me feel a bit sorry for the sales assistants. Theyíre having to listen to watchbores all day with little chance of getting a commission out of them. They probably take turns to take it on the chin while the rest go and actually sell watches and jewellery.
Bit harsh - its a 2 way street - yes the SA has to listen to another 'watchbore' but if the stock was there to buy then they could probably retire on the commission as there's so much demand for Rolex at present.

Cant have a go at the customers, i.e 'us' just because the AD has no stock to sell.
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Old 26 October 2021, 11:34 PM   #101
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I have no doubt thatís a good part of it, they do need to be transparent if that is the reason though.

The experience between WOS Group and my local independent AD was night and day. I expect there are good SAs in Goldsmiths/WOS branches, but I didnít find them in my local one.
This is true for me also. Goldsmith's were terrible, just wasted my time. Independent AD, completely different. I think WOS Group are too big to provide a good service. Trying to dish out watches all over the country on an industrial scale. Also, I think a good deal of their stuff ends up on the grey market. Their Rolex sales matrix certainly favours flippers at the expense of regular customers. Sadly, they hold a big chunk of the market for a whole variety of watches. I think the future of the independents is more at risk than the WOS group. It would be grim indeed if they were the only choice. The PC World of the luxury watch market.
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Old 27 October 2021, 12:36 AM   #102
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SA dont make or make very little commision on PP and Rolex. WoS is just the worst when it comes to building a relationship that's all.
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Old 27 October 2021, 03:23 AM   #103
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But prestons on that list too, they ainít selling anyone anything to anyone on a list
Prestonís have been fantastic for me, got my dream SD43 this week after nearly a 2 year wait - it does happen 👍
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Old 27 October 2021, 04:09 AM   #104
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SA dont make or make very little commision on PP and Rolex.
You don't tend to get a commission on something that sells itself. That's not selling. Sell something that is difficult to sell and you're in proper sales territory.
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Old 27 October 2021, 04:14 AM   #105
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You don't tend to get a commission on something that sells itself. That's not selling. Sell something that is difficult to sell and you're in proper sales territory.
One of the better posts Iíve seen this year on this forum.

Every conversation I have in a professional capacity, starts with a no. Naturally, most end with a yes.

The landscape of a retail environment is a world apart, let alone, and I say this with a cringe, Ďsellingí, a Rolex watch.
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Old 27 October 2021, 04:35 AM   #106
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You don't tend to get a commission on something that sells itself. That's not selling. Sell something that is difficult to sell and you're in proper sales territory.
As my boss used to say, it's just order taking.
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Old 27 October 2021, 04:57 AM   #107
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As my boss used to say, it's just order taking.

Your boss speaks truth.
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Old 27 October 2021, 05:43 AM   #108
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I work for a prestige motor dealer and we now have to carry out checks on customers to make sure that we're satisfied that they aren't going to sell their new vehicle at a premium within 12 months of purchase. If a vehicle does turn up on the market and the manufacturer is not satisfied that we have carried out our due diligence checks thoroughly then they can impose a fine of upto £20,000 per vehicle. It's a load of b******s IMO but maybe Rolex do something similar.
Is it me, or is there a contradiction between ADs wanting to sell only to customers who will not flip, and wanting to sell to customers who buy lots?

Who buys lots of Rolex watches, unless they are being sold on
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Old 27 October 2021, 07:21 AM   #109
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Is it me, or is there a contradiction between ADs wanting to sell only to customers who will not flip, and wanting to sell to customers who buy lots?

Who buys lots of Rolex watches, unless they are being sold on
Exactly. No AD can know whether a buyer will or won't flip, but they do know who buys the most watches from them. Goldsmiths told me explicitly that the people who buy the most from them will be put at the head of the queue and if those watches get flipped, so be it.

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Old 27 October 2021, 08:06 AM   #110
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Recently I believe a lot of Goldsmiths store are using Rolex watches to their advantage to sell other productsÖthis in my opinion then means they donít really care if their being sold to flippers!

As Iíve stated in my previous response, itís a sad state of affairs coz they (not all by the way!) now donít care about selling to the right people, but more about selling to ones that help them achieve their targets


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