Dress code when purchasing a Rolex

[Rolex_07]

I'm just curious with the relationship with how people dress, and the customer service that you recieve in return.

Please note: Rolex is OUTSTANDING, EXCELLENT, and goes way above the call of duty as far as customer service goes.

However, have you ever noticed that if you're wearing a suit/tux, you are treated better than if you walk in with just a tee shirt and jeans?

Without getting too personal here, what type of outfit do you wear when going to an AD? And how were you treated?

[scottschoe]

I always get treated well no matter what style I'm wearing that day (whether in chains and dunks or business casual), but I do always strap on a Rolex before I head over. I don't think I could take anyone who shops in a tux seriously.

[rob]

Quote from a different post but included what I wore.

It's the same where ever you go! Last year in June when I was looking into putting a deposit down on my GMT II-C. I went to AD's in San Jose, San Francisco, and Walnut Creek Ca. No one, gave me the time of day!!!! Finally at Davidson and Licht in Walnut Creek they treated me like a rock star! I was dressed in my usual gym clothing (Old baggy t-shirt, scrub bottoms from the hospital and OR clogs). They offered me chocolate mints, and bottled water. They took there time with me explaining much about Rolex. I then asked if I could put a deposit down on the up coming GMT II-C. The sales person said he didn't know if he could do that, at that time another gentleman walked up behind me and asked "what was going on?" I explained that I wanted to put a deposit down on the up coming GMT II-C he stated that the first one that came in was for display, and that the second one that came in would be mine. He stated that He could not promise a time frame. I agreed, put money down and had it in a month! They guy "Jon" that I talked to ended up being the owner. Every time I go in there, they clean my watch, offer me candy, water while I wait! They also polish the bracelet of the watch once a year free of charge for the life of the watch!!!! I will buy my future watches through them only!!!! Jeremiah, Raphael, Jon, and the rest of the staff there are first class!!! Mel at the San Jose store is first class as well!!!! Sorry you had a bad experience!!! But it took me about 7 visits before I scored!!! Keep looking there has to be one close to you!!!! They stuck to the MSRP, $5950 on this one but told me that they could bend a little for a different model, like a Sub. They made my purchase a very memorable one!!!! The way it should be!!!!

P.S. My t-shirt was at least 10 years old, I wasn't wearing a watch, and if you went buy what I was wearing, you would have thought I was just a window shopper. I also designed a setting for my wife engagement ring that was more than my Rolex, when I went in to Joe Escobar in Campbell Ca. ( http://www.escobardiamonds.com/home.jsp ) I dressed the same way and Andrew and the staff there treated me the same way as Davidson and Licht. When we left the gave us a ultrasonic cleaner and a nice bottle or wine!!! They are also a Rolex AD
__________________

[frostie]

I am not wearing a tuxedo or someting fancy just my normal clothes like a shirt and some jeans and they treat me quite well because they can see that i wear a rolex watch

If i didn't wear a rolex watch i am sure that they wouldn't treat me the same way. If an AD would be rude with me and i was interested on purchasing a watch i would just tell him if you don't want my money it's ok with me

[deadhead71]

im self employed and for the most part im always dressed in business casual.

[sbakar]

In Vancouver, it's been 'smart casual' (nice sweater, black jeans) for me. I get treated just fine.

In Toronto, I visited directly after my Med interview, so I was dressed in a suit. I THINK I was treated somewhat better, but maybe it was the adrenaline surge from the interview that added some swagger to my step.

It is interesting to go into AD's dressed differently, but IMHO it is by far how you act and talk that make them respect you. If you start blabbing about SS Daytonas and Basel '08 and the prices of DRSD's, they take you seriously very quickly!

SNB

[dthiss]

I can say that I rarely wear anything but jeans and a T, but I always get great service at the 2 AD's tha I use. Jared Jewlers and Finks at Short Pump Town Center in Richmond, Virginia.

[Markg]

i normally dress in tshirt and jeans, and get ok service everywhere i go.

but when im actually looking for a new watch, i always wear either a gold or platinum rolex, and the service ROCKS everywhere i go. i guess it sorts you out from those just looking...and instead of me having to ask for discounts (and being turned down sometimes) they actually VOLUNTEER discounts. go figure.

[OYSTERMANN]

Originally Posted by Markg

i normally dress in tshirt and jeans, and get ok service everywhere i go.

but when im actually looking for a new watch, i always wear either a gold or platinum rolex, and the service ROCKS everywhere i go. i guess it sorts you out from those just looking...and instead of me having to ask for discounts (and being turned down sometimes) they actually VOLUNTEER discounts. go figure.

That's the way to do it, Mark!

[dbanaga]

When I got mine, I was wearing t-shirt, shorts, and flip flops. But then again it was Hawaii and the majority I saw in the store were wearing the same. I do notice that appearance is a minor factor in some ad's around where I live, but others that I've been to, no matter what I wear, don't even bother to acknowledge me...maybe just having a bad day I guess.

[Troy]

It is a store what you wear should have no bearing treat all customers the same. The guy in cut off shorts and 5 days of bread growth could be a multimillionaire that likes to dress causal. I guess you could lick the back of your platinum card and wear it on your forehead.
This is me treat me right and we will do business if not I can find someone who will. lol

[Rolex_07]

Would it be safe to say that the first thing the salesman looks at when you walk in the door are:

#1 Your watch and
#2 Your apperance?

[mdx77]

Originally Posted by sbakar

In Vancouver, it's been 'smart casual' (nice sweater, black jeans) for me. I get treated just fine.

In Toronto, I visited directly after my Med interview, so I was dressed in a suit. I THINK I was treated somewhat better, but maybe it was the adrenaline surge from the interview that added some swagger to my step.

It is interesting to go into AD's dressed differently, but IMHO it is by far how you act and talk that make them respect you. If you start blabbing about SS Daytonas and Basel '08 and the prices of DRSD's, they take you seriously very quickly!

SNB

Hit it right on the head.......pre-qualification, my sales guys do it all the time and they have no clue how much they are loosing! You do have to give them a little credit though.......most of you AD's have to deal with a lot of, shall we just say "window-shoppers" that probably couldn't afford anything in the store anyway. Not that it's an excuse, but when you get paid on commission, it can get pretty frustrating! But the end of the post makes a lot of sense.....once you show you know what you're talking about, most AD's will open up to you too.

[frostie]

Originally Posted by Rolex_07

Would it be safe to say that the first thing the salesman looks at when you walk in the door are:

#1 Your watch and
#2 Your apperance?

I think that this applies in most of the AD's JMO

[Felly Jr.]

The first time I bought a Rolex I went into the store with camo shorts and a T-shirt. I got top notch service, and got put at the top of the list for a SS DT and GV Milly. I'm not there to impress anyone, and if they don't like the way I dress, screw em', I'll go somewhere else.

[richc1958]

shorts t shirt flip flops........same way I buy everything.....I remember when i went in a bought my BMW I had 2 or 3 days stubble, one salemens did not give me the time of day...I found a lady who was more than willing to help and a hour later I was leaving in a new BMW...you can never tell a book by its cover.

[richc1958]

shorts t shirt flip flops........same way I buy everything.....I remember when i went in a bought my BMW I had 2 or 3 days stubble, one salemens did not give me the time of day...I found a lady who was more than willing to help and a hour later I was leaving in a new BMW...you can never tell a book by its cover.

[frostie]

Originally Posted by Felly Jr.

I'm not there to impress anyone, and if they don't like the way I dress, screw em', I'll go somewhere else.

I think that this is really important

[mdx77]

One more thing to add if I may........keep in mind the # of people some of these AD's see in a day.......especially those in malls!!! If these guys had a dollar every time they heard some dumb ask for a Rollie for a dollar, or other stubid BS questions like that, most of them could retire in a year!



I know I could of......

[Norm]

Jeans and a t-shirt. But like many of you I do wear one of my nicer watches. When I recently bought Bluesy I went wearing the TT datejust.

[frostie]

Originally Posted by mdx77

One more thing to add if I may........keep in mind the # of people some of these AD's see in a day.......especially those in malls!!! If these guys had a dollar every time they heard some dumb ask for a Rollie for a dollar, or other stubid BS questions like that, most of them could retire in a year!



I know I could of......

You are actually right and the funny thing is that i know a guy that went to a greek rolex dealership and asked if he can get a 40% discount on a new sub cause he couldn't wait anymore Actually the guy didn't any clue about discounts or prices he just liked the look of the sub

When the salesperson heard his question he replied : Men you are buying a rolex you are not buying candies

[daunwaun]

Jeans and a golf shirt!

[daunwaun]

or maybe a suit? depends what day it is?

[vukotab]

I think that it depends on the seller.I mean,if you think that your AD pays attention on your wardrobe,change AD!
Of course,that doesn`t mean that we all suppose to go to AD in swimming pants or sweaty T-shirt,but I think that the only dress code we should obey is the one limited with bad taste.

[blackrhino12]

Funny I put my SS Sub in for a service at my local AD. 4 weeks later they called on a Saturday morning saying my watch was back. Jumped in the truck and drove to the mall in shorts and Dockers. Walked in and got the look until I gave them my claim ticket. Then they brought out the watch and we've been friends ever since.

[BWag]

Originally Posted by rob

Quote from a different post but included what I wore.

It's the same where ever you go! Last year in June when I was looking into putting a deposit down on my GMT II-C. I went to AD's in San Jose, San Francisco, and Walnut Creek Ca. No one, gave me the time of day!!!! Finally at Davidson and Licht in Walnut Creek they treated me like a rock star! I was dressed in my usual gym clothing (Old baggy t-shirt, scrub bottoms from the hospital and OR clogs). They offered me chocolate mints, and bottled water. They took there time with me explaining much about Rolex. I then asked if I could put a deposit down on the up coming GMT II-C. The sales person said he didn't know if he could do that, at that time another gentleman walked up behind me and asked "what was going on?" I explained that I wanted to put a deposit down on the up coming GMT II-C he stated that the first one that came in was for display, and that the second one that came in would be mine. He stated that He could not promise a time frame. I agreed, put money down and had it in a month! They guy "Jon" that I talked to ended up being the owner. Every time I go in there, they clean my watch, offer me candy, water while I wait! They also polish the bracelet of the watch once a year free of charge for the life of the watch!!!! I will buy my future watches through them only!!!! Jeremiah, Raphael, Jon, and the rest of the staff there are first class!!! Mel at the San Jose store is first class as well!!!! Sorry you had a bad experience!!! But it took me about 7 visits before I scored!!! Keep looking there has to be one close to you!!!! They stuck to the MSRP, $5950 on this one but told me that they could bend a little for a different model, like a Sub. They made my purchase a very memorable one!!!! The way it should be!!!!

P.S. My t-shirt was at least 10 years old, I wasn't wearing a watch, and if you went buy what I was wearing, you would have thought I was just a window shopper. I also designed a setting for my wife engagement ring that was more than my Rolex, when I went in to Joe Escobar in Campbell Ca. ( http://www.escobardiamonds.com/home.jsp ) I dressed the same way and Andrew and the staff there treated me the same way as Davidson and Licht. When we left the gave us a ultrasonic cleaner and a nice bottle or wine!!! They are also a Rolex AD
__________________

I agree with the above. I just picked up a GMT II C from them this month. I put my deposit down last month and they gave me the watch at the old price $5950. Davidson and Licht is a top notch Jeweler with top notch service. Below is my new and only Rolex.

[gg922]

I wore jeans and a t-shirt it was my day off. I am in sells and I learned long time ago do not judge somebody by their appearance. The guy that drives the clunker and is unshaven and dirty could be the richest man in town.

[Chozn1]

Psychologically, people usually can't help but treat you better when you dress better. Like it or not you will be judged by your appearance. Now, that doesn't mean that you can't overcome it with body language, knowledge, voice inflection, and... cash. Personally I wouldn't wear a tux, but I would appear as though I can afford the item I'm wanting to purchase so that I can get good service.

[daveathall]

When I bought my SD I had a scruffy, baggy T shirt, tracksuit trousers that were full of dust, unshaven and I was treat like royalty, when I go back to that shop they always remember my name, nice touch.

[mdx77]

Originally Posted by gg922

I wore jeans and a t-shirt it was my day off. I am in sells and I learned long time ago do not judge somebody by their appearance. The guy that drives the clunker and is unshaven and dirty could be the richest man in town.

Quick anecdote....richest guy I ever sold a car to a few years back came in w/ sweatpants and a ripped t-shirt........long story short, on the monthly income line of the credit app put 900,000............. like a dumb I said, "ooopps, looks like you got one extra zero or two here"....and in a very serious face he said "no I don't".... ........you just never know............