ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
|
|
Thread Tools | Display Modes |
20 September 2017, 06:58 PM | #1 |
"TRF" Member
Join Date: Oct 2013
Real Name: Andrew
Location: Maui
Posts: 686
|
I sent my watch in for repair at an independent in 2014 and have not received it back
I am not writing this post to attack anybody, and I don’t intend on naming the shop/person, as I think it’d be shocking here. Needless to say, my watch has been in the hands of somebody well known to this forum for the last three years. And I can’t seem to get it back. Also, the watch in question is a Longines, although I did initially send it in with my DJ and I went with this person because of the feedback on this forum. So if this post has to be moved, so be it, but I think it serves as a valuable warning.
I initially sent my Longines in around the end of March, 2014. This is not a valuable watch, at most $200-$300 dollars, but it has sentimental value. It was given to me by my uncle, and was the first “real” watch I owned. It’s an automatic, stainless steel, probably dating from the 80’s. I wore it throughout college, until I was involved in an unfortunate rollerblading accident, which led to a stopped watch and smashed crystal. In late April, 2014, I heard there would be a problem, as the watch was “the most complicated automatic I have ever seen extremely over engineered” and the stem was rusted to the set lever, which was corroded and broken. By August, it was clear the Longines would take a while, I asked for my DJ to be sent back. It was, and I was satisfied with the work on it. In January of ‘15, I received an email that he was still looking for parts. In August, still looking, and it was promised to me that if parts were not available, it would be shipped back to me as is, which I was fine with. Jump ahead to May 2016, the parts are available and ordered, will be there in a month! Since then, no further response to my emails, and I’ve sent a few. I asked for updates, or for the watch to be sent back, whatever the condition. I did call on the phone once or twice, there was some difficulty in getting a clear diagram from Switzerland so that the watch could be reassembled. If I remember correctly, the last phone contact was about 4 or 5 months ago. I don’t know what to do at this point. I doubt that I will get my watch back. It’s been over three and a half years. I understand he is quite busy, but this seems like an excessive period of time to wait. I wish I had just sent the watch through a dealer. It would certainly have cost me more than the value of the watch, but at least I’d have a watch! I am hesitant to name names, as I’m doubtful it would help. I do hope all of you are a bit more careful in who you deal with, and understand that even with stellar reputations on this forum, you may end up with a bad experience. This pretty much turned me off independents. The money saved just isn’t worth it. |
20 September 2017, 07:04 PM | #2 |
TRF Moderator & 2024 Patron
Join Date: Jul 2013
Real Name: Adam
Location: Hong Kong
Watch: SEIKO
Posts: 28,262
|
I've moved this out of the Rolex Discussion section Andrew, but I don't see why you shouldn't name whoever has your watch at this stage.
|
20 September 2017, 07:04 PM | #3 |
Banned
Join Date: Mar 2013
Real Name: Rob
Location: New York
Watch: Rolex
Posts: 577
|
If I were you, I would call again and tell the watchmaker that you have waited long enough without results and that you would like your watch returned. If it is not then returned, I would certainly name names.
|
20 September 2017, 07:45 PM | #4 |
"TRF" Member
Join Date: Dec 2016
Location: Europe
Posts: 385
|
Maybe over such a long period they lost the watch, this happened to my father (60years ago or something) with the watch he got from his parents . The watchmaker lost the watch and gave another (less valuable) watch in return. No, it was not rolex. I really think you waited more then long enough.
|
20 September 2017, 08:56 PM | #5 |
"TRF" Member
Join Date: Dec 2013
Location: FL
Watch: platinum sub
Posts: 15,861
|
Name the person who has the watch. It seems absurd. If he cant fix it just send it back to you. Even if it is 3 years later....
__________________
If you wind it, they will run. 25 or 6 to 4. |
20 September 2017, 09:01 PM | #6 |
Banned
Join Date: Mar 2015
Location: In your head
Watch: SS YMII
Posts: 1,619
|
I would give it a few more years.
|
20 September 2017, 09:01 PM | #7 | |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,281
|
Quote:
I would (before I named him) call or e-mail and point him to this thread to let him know that I will name him if there's no resolution. Good luck and hope it helps. |
|
20 September 2017, 09:05 PM | #8 |
"TRF" Member
Join Date: Apr 2010
Location: DC
Watch: Daytona
Posts: 2,696
|
A proper shop should have an insurance policy that could refund you if the watch was damaged or lost while in their possession.
|
20 September 2017, 09:16 PM | #9 |
"TRF" Member
Join Date: Oct 2016
Location: Sydney
Watch: 16523, 116610LV
Posts: 762
|
Raise hell!!!!
|
20 September 2017, 09:51 PM | #10 | |
"TRF" Member
Join Date: Dec 2007
Real Name: Dave
Location: England.
Watch: Various
Posts: 7,305
|
Quote:
I agree, this could have been done before you posted this warning, if he never replied then he should have been named, if he did reply and resolve things to your satisfaction the post wouldn't have been needed.
__________________
KINDEST REGARDS DAVE |
|
20 September 2017, 10:10 PM | #11 |
"TRF" Member
Join Date: Jun 2009
Real Name: Brian
Location: Northern Virginia
Watch: One of Not Many
Posts: 17,895
|
Without hearing from the other party and the reasons all I can do is say I am sorry.
Not sure what else you expect from the forum?
__________________
Vacheron Constantin Traditionnelle Complete Calendar, Glashutte PanoInverse, Glashutte SeaQ Panorama Date, Omega Aqua Terra 150, Omega CK 859, Omega Speedmaster 3861 Moonwatch, Glashutte Senator Exellence, Rolex 116710 GMT Master II BLNR, Breitling Superocean Steelfish, JLC Atmos Transparent |
20 September 2017, 10:29 PM | #12 |
2024 Pledge Member
Join Date: Jun 2013
Real Name: nicholas
Location: ottawa canada
Watch: Rolex,AP,Panerai
Posts: 9,384
|
|
20 September 2017, 10:34 PM | #13 |
"TRF" Member
Join Date: Jan 2012
Real Name: Richard
Location: Colorado
Posts: 2,834
|
Your repair obviously isn't a priority for him, so I would just ask for the watch back in whatever state it's in. I have actually been down this road before too, and waited a lot less than you did before getting frustrated. If he doesn't respond to your emails or phone calls, send a demand letter via certified mail.
|
20 September 2017, 10:40 PM | #14 |
"TRF" Member
Join Date: Jul 2017
Real Name: Willy
Location: AU, SG, MY
Posts: 1,248
|
If Maui=Hawaii... I guess I'm not gunna get any watch fixed in Hawaii anytime soon
|
20 September 2017, 10:44 PM | #15 |
2024 Pledge Member
Join Date: Feb 2013
Real Name: Rob
Location: Parrish fl.
Watch: Tt datejust 16233
Posts: 20,946
|
Boy oh boy, this sounds awfully familiar!!!
__________________
Rolex Omega Tag Heuer |
20 September 2017, 10:59 PM | #16 |
"TRF" Member
Join Date: Apr 2015
Real Name: .
Location: .
Posts: 1,343
|
|
20 September 2017, 11:10 PM | #17 |
Banned
Join Date: Aug 2014
Location: Calumet Harbor
Watch: ing da Bears
Posts: 13,568
|
I'm guessing it's not Kent. But the OP does sound like a previous thread about a respected independent that went dark on a customer.
Looking for the popcorn... |
20 September 2017, 11:43 PM | #18 |
Banned
Join Date: May 2012
Real Name: CJ
Location: Kashyyyk
Watch: Kessel Run Chrono
Posts: 21,113
|
It's hard to take seriously people who make a mystery out of a psa.
|
20 September 2017, 11:52 PM | #19 | |
Liar & Ratbag
Join Date: Nov 2009
Real Name: Renato
Location: NYC / Miami Beach
Watch: Rolex Daytona
Posts: 5,344
|
Quote:
|
|
21 September 2017, 12:16 AM | #20 |
2024 Pledge Member
Join Date: Sep 2012
Real Name: shannon
Location: usa
Posts: 8,987
|
I sent my watch in for repair at an independent in 2014 and have not received it back
3 years?? That’s crazy. It also time to name the offender so no one else here gets burned.
Sent from my iPhone using Tapatalk Pro |
21 September 2017, 12:20 AM | #21 |
2024 Pledge Member
Join Date: Sep 2013
Real Name: Danny
Location: Bay Area CA
Watch: Yellow Gold
Posts: 20,138
|
Since the watch is only worth 200 tell him to give it back. Probably cant get parts for it.
|
21 September 2017, 12:23 AM | #22 |
Banned
Join Date: Nov 2010
Location: Kingstown
Posts: 58,281
|
|
21 September 2017, 12:29 AM | #23 |
Banned
Join Date: Aug 2015
Location: down by the river
Posts: 4,926
|
|
21 September 2017, 12:52 AM | #24 | |
2024 Pledge Member
Join Date: Feb 2013
Real Name: Rob
Location: Parrish fl.
Watch: Tt datejust 16233
Posts: 20,946
|
Quote:
Yup! And that got straightened out fast!
__________________
Rolex Omega Tag Heuer |
|
21 September 2017, 02:14 AM | #25 |
2024 Pledge Member
Join Date: Oct 2011
Real Name: Seth
Location: nj
Watch: Omega
Posts: 24,632
|
__________________
If happiness is a state of mind, why look anywhere else for it? IG: gsmotorclub IG: thesawcollection (Both mostly just car stuff) |
21 September 2017, 02:33 AM | #26 |
TechXpert & 2016 Patron
Join Date: Aug 2007
Location: Mx
Posts: 1,572
|
Just want to point out it's a HE, not a SHE... I'm safe!
In all seriousness, that time frame is a little excessive. I also think you should reach out to him one last time, and give him the opportunity to return it asap.
__________________
Member# 5731 Instagram: @vanessa.cw21 Watch my Rolex repair video: https://youtu.be/jDnaotCTpTA |
21 September 2017, 06:39 AM | #27 |
2024 Pledge Member
Join Date: May 2008
Location: New Jersey
Posts: 6,585
|
So what's the purpose of your 'warning' OP, if you won't name the shop?
You may have been "KENTed".
__________________
WG SUB-116719 GMT MASTER II 126719 |
21 September 2017, 07:07 AM | #28 |
2024 Pledge Member
Join Date: Feb 2013
Real Name: Rob
Location: Parrish fl.
Watch: Tt datejust 16233
Posts: 20,946
|
I'm guessing it's been worked out!!
__________________
Rolex Omega Tag Heuer |
21 September 2017, 08:30 AM | #29 |
"TRF" Member
Join Date: Oct 2013
Real Name: Andrew
Location: Maui
Posts: 686
|
I received a phone call (referencing this thread) and email within a few hours of initially posting.
I will update when the watch arrives. |
21 September 2017, 08:36 AM | #30 |
Banned
Join Date: Aug 2017
Real Name: John
Location: Van By The River
Posts: 1,326
|
In fairness if it was a perpetual calendar he may be waiting to see if the leap year function works prior to returning it. If you don't hear anything by March 1st 2018 raise hell.
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Display Modes | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.