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shou.biao.kuang · 18 July 2015, 04:10 AM

I will just cut to the chase on this incident.

I went to RSC (Singapore) to have my aftermarket insert changed and the counter lady spotted a small dent (at the “16” marker) on the bezel (pictures below). She took the watch to their watchmaker and came back to inform that I will need to have the whole bezel changed in order to change to a new insert due to the small dent. I was quoted around USD370 in all!

Disgusted, I took the watch to my watchmaker with a genuine insert and he snapped it in in less than 10 mins. He called RSC’s stand bulls**t and overly paranoid ! What made this matter worse was I had the watch verified at RSC SG few weeks ago and it cost me USD80 yet they failed to pick this up being an aftermarket insert !! Double whammy !!!

So…. Were RSC (SG) being cautious or were they being paranoid? Does it warrant such measure as to have the whole bezel changed? Does anyone still have faith in RSC? Or was it RSC SG that has problem?

tkerrmd · 18 July 2015, 04:15 AM

your bezel was damaged. they didn't want to deal with that so they told you to have it fixed or move on. you moved on.

997.2 · 18 July 2015, 04:28 AM

Looks pretty close to the insert. They were probably just being thorough

K3vin · 18 July 2015, 04:30 AM

I have never installed one before, but assuming the insert is press-fit into the bezel, I could definitely see that dent being a problem by potentially damaging the insert during install.

Solo118 · 18 July 2015, 04:54 AM

They were probably worried that the insert might not sit properly in a scratched bezel assembly. Not crazy, but I am glad you got it sorted.

Kind of reminds me when my wife dropped her iphone and broke the screen, Apple would rather replace the whole phone than just fix the screen and have fitment issues.

123Blueface · 18 July 2015, 04:59 AM

Key word you said is "aftermarket".
frankly I am shocked they offered to address it as they invariably will not service a watch with any non genuine parts.

MonBK · 18 July 2015, 05:21 AM

Quote:

Originally Posted by 123Blueface

Key word you said is "aftermarket".
frankly I am shocked they offered to address it as they invariably will not service a watch with any non genuine parts.

Sure they do as long as they take the aftermarket out and replace with genuine parts.

brucewayne1959 · 18 July 2015, 05:25 AM

They were just CYOA. If they did not replace the bezel, but tried to fit the insert, and it fell out they would have been responsible. They don't want to deal with anyone elses parts on their watches. Plain and simple

Frosty · 18 July 2015, 05:29 AM

Quote:

Originally Posted by MonBK

Sure they do as long as they take the aftermarket out and replace with genuine parts.

X2

landroverking · 18 July 2015, 07:15 AM

I would replace the bezel. It's not well.

flatmad · 18 July 2015, 07:40 AM

370 for a bezel wow that is pretty reasonable I say

Sent from my iPhone using Tapatalk

Tools · 18 July 2015, 09:33 AM

Quote:

Originally Posted by flatmad

370 for a bezel wow that is pretty reasonable I say

I agree.. That's a pretty banged up bezel and so a replacement, including a new insert, seems to be the way I would have gone..

cop414 · 18 July 2015, 09:55 AM

Quote:

Originally Posted by K3vin

I have never installed one before, but assuming the insert is press-fit into the bezel, I could definitely see that dent being a problem by potentially damaging the insert during install.

Agree with this, the dent is encroaching into the area where the insert is snapped into the bezel.

shou.biao.kuang · 18 July 2015, 01:13 PM

Quote:

Originally Posted by 123Blueface

Key word you said is "aftermarket".
frankly I am shocked they offered to address it as they invariably will not service a watch with any non genuine parts.

The thing that pissed me off most (mentioned in my "case study") was they didn't even spotted the "fake" insert when I sent it in for verification! and all that for USD 80 bucks! I could have gotten the seller to fix this before accepting the set!

Quote:

Originally Posted by MonBK

Sure they do as long as they take the aftermarket out and replace with genuine parts.

Heard so too they would change for parts but only upon full service with them right?

shou.biao.kuang · 18 July 2015, 01:16 PM

Quote:

Originally Posted by Tools

I agree.. That's a pretty banged up bezel and so a replacement, including a new insert, seems to be the way I would have gone..

Quote:

Originally Posted by cop414

Agree with this, the dent is encroaching into the area where the insert is snapped into the bezel.

I see. Thanks guys. That did simmer me down a little but still, with the verification fees and a new insert $$$ needed, I am like 170 bucks down

Mr. K · 18 July 2015, 01:23 PM

$170? Well worth the $

w!dowmaker · 18 July 2015, 01:26 PM

They probably did spot that's it's a fake and just being courtesy as not to embarrass you and point out that it is. Thus, the recommendation changing the whole bezel.

codecow · 18 July 2015, 01:30 PM

Did they offer you a Diet Coke?

dabbotjordan · 18 July 2015, 01:41 PM

Quote:

Originally Posted by codecow

Did they offer you a Diet Coke?

:r ofl:

opaline460 · 18 July 2015, 02:05 PM

I would replaced it for 370..

Jhquek · 18 July 2015, 02:25 PM

I believe they are paranoid; being cautious about what after actions could happen if they accepted the bezel insert change only.

shou.biao.kuang · 18 July 2015, 03:47 PM

Quote:

Originally Posted by Mr. K

$170? Well worth the $

The thing is I have had it verified with RSC and sorted out with the seller those issues RSC pointed out. And of course, it is reasonable to assuming all are good thereafter.

How can I now go back to the seller and say "...dude, there is an issue with the insert and hence, can you refund me the price of a replacement insert?" (though I must say the seller is a real gentleman !!

)

that's what I meant by "USD170 down"...

shou.biao.kuang · 18 July 2015, 03:50 PM

Quote:

Originally Posted by codecow

Did they offer you a Diet Coke?

Is this a prediction on the new GMT color that is coming out soon?

shou.biao.kuang · 18 July 2015, 03:52 PM

Quote:

Originally Posted by w!dowmaker

They probably did spot that's it's a fake and just being courtesy as not to embarrass you and point out that it is. Thus, the recommendation changing the whole bezel.

Don't think so pal. They would have made the call that it is an aftermarket insert upon verification of the piece and they failed to

shou.biao.kuang · 18 July 2015, 03:53 PM

Quote:

Originally Posted by Jhquek

I believe they are paranoid; being cautious about what after actions could happen if they accepted the bezel insert change only.

high five bro...

w!dowmaker · 18 July 2015, 03:56 PM

Well, to begin with, I wouldn't install any aftermarket parts on a genuine Crown.

Laszlo · 18 July 2015, 04:04 PM

Aiya.

Furbo · 18 July 2015, 07:23 PM

Quote:

Originally Posted by shou.biao.kuang

The thing is I have had it verified with RSC and sorted out with the seller those issues RSC pointed out. And of course, it is reasonable to assuming all are good thereafter.

How can I now go back to the seller and say "...dude, there is an issue with the insert and hence, can you refund me the price of a replacement insert?" (though I must say the seller is a real gentleman !!

)

that's what I meant by "USD170 down"...

Go to RSC and demand your money back, did you pay for the verification?

AK797 · 18 July 2015, 07:47 PM

Agree with others who say for $370 you should have had the bezel replaced, and understand with such damage why they did not want to mess around with putting in only an insert.

shou.biao.kuang · 18 July 2015, 07:50 PM

Quote:

Originally Posted by w!dowmaker

Well, to begin with, I wouldn't install any aftermarket parts on a genuine Crown.

I won't want an aftermarket part too, that's why I went to have that corrected but alas, this problem...

18 July 2015, 04:10 AM	#1
shou.biao.kuang "TRF" Member Join Date: Apr 2013 Real Name: SBK Location: Singapore Watch: means shou biao Posts: 289	Were RSC (SG) being cautious or were they being paranoid? I will just cut to the chase on this incident. I went to RSC (Singapore) to have my aftermarket insert changed and the counter lady spotted a small dent (at the “16” marker) on the bezel (pictures below). She took the watch to their watchmaker and came back to inform that I will need to have the whole bezel changed in order to change to a new insert due to the small dent. I was quoted around USD370 in all! Disgusted, I took the watch to my watchmaker with a genuine insert and he snapped it in in less than 10 mins. He called RSC’s stand bulls**t and overly paranoid ! What made this matter worse was I had the watch verified at RSC SG few weeks ago and it cost me USD80 yet they failed to pick this up being an aftermarket insert !! Double whammy !!! So…. Were RSC (SG) being cautious or were they being paranoid? Does it warrant such measure as to have the whole bezel changed? Does anyone still have faith in RSC? Or was it RSC SG that has problem?

18 July 2015, 05:25 AM	#8
brucewayne1959 "TRF" Member Join Date: Aug 2012 Real Name: Rich Location: Tampa Watch: Tudor Black Bay Posts: 318	They were just CYOA. If they did not replace the bezel, but tried to fit the insert, and it fell out they would have been responsible. They don't want to deal with anyone elses parts on their watches. Plain and simple __________________ "The world breaks everyone, and afterward, many are strong at the broken places." Ernest Hemingway Talent is a chisel, but hard work and effort is the hammer. God puts the chisel in your hand but expects you to pick up the hammer and swing...

18 July 2015, 07:40 AM	#11
flatmad "TRF" Member Join Date: Aug 2013 Location: Plano, Texas Watch: 116500 Posts: 167	Were RSC (SG) being cautious or were they being paranoid? 370 for a bezel wow that is pretty reasonable I say Sent from my iPhone using Tapatalk

18 July 2015, 04:04 PM	#27
Laszlo 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2007 Location: San Francisco, CA Watch: Date & No Date Posts: 10,857	Aiya. __________________ "You might as well question why we breathe. If we stop breathing, we'll die. If we stop fighting our enemies, the world will die." Paul Henreid as Victor Laszlo in Casablanca

18 July 2015, 04:15 AM	#2
tkerrmd "TRF" Member Join Date: Apr 2008 Real Name: Tom Location: In a race car! Watch: ME RACE PORSCHES Posts: 24,123	your bezel was damaged. they didn't want to deal with that so they told you to have it fixed or move on. you moved on.

18 July 2015, 04:28 AM	#3
997.2 Banned Join Date: Jul 2013 Real Name: Chaz Location: Cherry Hill, NJ Posts: 2,721	Looks pretty close to the insert. They were probably just being thorough

18 July 2015, 04:30 AM	#4
K3vin "TRF" Member Join Date: Oct 2014 Location: norcal Posts: 151	I have never installed one before, but assuming the insert is press-fit into the bezel, I could definitely see that dent being a problem by potentially damaging the insert during install.

18 July 2015, 04:54 AM	#5
Solo118 "TRF" Member Join Date: Jan 2007 Location: USA Watch: Daytona Posts: 6,063	They were probably worried that the insert might not sit properly in a scratched bezel assembly. Not crazy, but I am glad you got it sorted. Kind of reminds me when my wife dropped her iphone and broke the screen, Apple would rather replace the whole phone than just fix the screen and have fitment issues.

18 July 2015, 04:59 AM	#6
123Blueface "TRF" Member Join Date: Jun 2015 Location: USA Watch: All Posts: 4,939	Key word you said is "aftermarket". frankly I am shocked they offered to address it as they invariably will not service a watch with any non genuine parts.

18 July 2015, 07:15 AM	#10
landroverking "TRF" Member Join Date: Dec 2008 Real Name: Jay Location: TEXAS Watch: Daytona Posts: 7,648	I would replace the bezel. It's not well.

18 July 2015, 01:23 PM	#16
Mr. K "TRF" Member Join Date: May 2005 Real Name: Mark Location: Seattle-ish Posts: 6,034	$170? Well worth the $

18 July 2015, 01:26 PM	#17
w!dowmaker "TRF" Member Join Date: Jan 2014 Location: Philippines Watch: SubC Date, Exp 1 Posts: 108	They probably did spot that's it's a fake and just being courtesy as not to embarrass you and point out that it is. Thus, the recommendation changing the whole bezel.

18 July 2015, 01:30 PM	#18
codecow "TRF" Member Join Date: Feb 2013 Real Name: Louis Location: Bay Area, CA Watch: PP 5131R Posts: 4,834	Did they offer you a Diet Coke?

18 July 2015, 02:05 PM	#20
opaline460 "TRF" Member Join Date: Nov 2011 Location: US Posts: 3,384	I would replaced it for 370..

18 July 2015, 02:25 PM	#21
Jhquek "TRF" Member Join Date: Oct 2014 Location: Singapore Posts: 177	I believe they are paranoid; being cautious about what after actions could happen if they accepted the bezel insert change only.

18 July 2015, 03:56 PM	#26
w!dowmaker "TRF" Member Join Date: Jan 2014 Location: Philippines Watch: SubC Date, Exp 1 Posts: 108	Well, to begin with, I wouldn't install any aftermarket parts on a genuine Crown.

18 July 2015, 07:47 PM	#29
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,270	Agree with others who say for $370 you should have had the bezel replaced, and understand with such damage why they did not want to mess around with putting in only an insert.

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