ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

jinikari01 · 19 June 2019, 02:47 AM

Rolex if you are reading this. Give us more SS models NOW!!!! LOL.

wigdog63 · 19 June 2019, 02:49 AM

Great outcome!

Comacho · 19 June 2019, 02:57 AM

Did they offer any definitive explanation in their correspondence or did they just fix it and send it back? Either way I'm sure you're relieved... Now you can sleep again!

Solo118 · 19 June 2019, 03:04 AM

Quote:

Originally Posted by LukeGreg

ITS FINALLY BACK!

Had the call from my AD today (please note I didn’t purchase the watch from them originally and they treated me as if I had, Amazing service from Jamie at Watches Of Switzerland In Cardiff - will be purchasing more from him in the future)

But It’s not back, it looks like they have polished it as the bezel isn’t as sharp as my other DJ but it takes a real good look/feel (I might even be wrong) but they have done an amazing job and didn’t charge me a penny.

Also, Rolex Head Office in Geneva seen this post so we know they’re watching and paying attention.

Really Happy, hats off to Rolex & Watches Of Switzerland in Cardiff, Wales!

Perfect!!! Enjoy it!

Brew · 19 June 2019, 03:10 AM

The elves did a great job!

maxymax · 19 June 2019, 03:22 AM

First of all, congrats to OP on the new watches as well as getting his TT DJ fixed by Rolex at no cost. Kudos to Rolex too for holding up to their reputation. Otherwise, oh man, so many negative and skeptical comments on this thread?!? The OP was literally lynched for his honest posting here!

LukeGreg · 19 June 2019, 03:24 AM

Quote:

Originally Posted by maxymax

First of all, congrats to OP on the new watches as well as getting his TT DJ fixed by Rolex at no cost. Kudos to Rolex too for holding up to their reputation. Otherwise, oh man, so many negative and skeptical comments on this thread?!? The OP was literally lynched for his honest posting here!

I wonder where all the haters are now

samson66 · 19 June 2019, 03:57 AM

Gorgeous! Glad it worked ou

NYCREBROKER · 19 June 2019, 04:01 AM

Happy it got resolved, but I have a question. Is it the lighting, smudges on the clasp, or does the solid center polished area seem to have stripes on it now?

Randy63 · 19 June 2019, 04:54 AM

I would be really p1ssed off if they polished my bezel like that. I can tell it’s polished from the op’s pictures. It’s not nearly as sharp as it was before it was sent in. I would demand a new bezel. But that’s just me.

Randy

GONZO2LR · 19 June 2019, 04:54 AM

I'm glad it all worked out for you....your Rolex's look great...
i really am appreciating the DJ...white face...wow...

i also learned about hot tubs and gold issues...

you helped others on here with your issue and thank you for sharing!

Bigblu10 · 19 June 2019, 05:49 AM

Quote:

Originally Posted by Randy63

I would be really p1ssed off if they polished my bezel like that. I can tell it’s polished from the op’s pictures. It’s not nearly as sharp as it was before it was sent in. I would demand a new bezel. But that’s just me.

Randy

No fluted bezel is ever as sharp edged as an untouched one once the buffing wheel hits it. Do you realize that?

Randy63 · 19 June 2019, 05:58 AM

Quote:

Originally Posted by Bigblu10

No fluted bezel is ever as sharp edged as an untouched one once the buffing wheel hits it. Do you realize that?

Oh, I realize that. The fact of the matter is that bezel was untouched and factory sharp when it was sent in due to an issue that was no fault of the op.
Now it’s an obviously polished bezel. Not good.

Randy

SCsailor · 19 June 2019, 06:03 AM

The bezel and the watch look great. Glad it was resolved. Hats off to Rolex for making it right.

Sent from my iPhone using Tapatalk

seabreeze60 · 19 June 2019, 06:07 AM

Congratulations on getting your watch back!!

Rocket launcher · 19 June 2019, 06:09 AM

Quote:

Originally Posted by Randy63

Oh, I realize that. The fact of the matter is that bezel was untouched and factory sharp when it was sent in due to an issue that was no fault of the op.
Now it’s an obviously polished bezel. Not good.

Randy

if it was not the fault of the OP who's fault was it. Who caused the watch to change colour...was it Rolex or the AD...

Randy63 · 19 June 2019, 06:13 AM

Quote:

Originally Posted by Rocket launcher

if it was not the fault of the OP who's fault was it. Who caused the watch to change colour...was it Rolex or the AD...

Who do you think, Rolex or the AD?

Randy

Gharddog03 · 19 June 2019, 06:15 AM

Wow!!!

Watchflair · 19 June 2019, 06:20 AM

Wow that's wild. Awesome to hear that it was resolved.

mjclark32 · 19 June 2019, 06:36 AM

Great to hear, enjoy!

Pballkm21 · 19 June 2019, 06:44 AM

Did Rolex give you a breakdown of what exactly happened during the watches visit?

Sent from my iPhone using Tapatalk

Colin G · 19 June 2019, 07:15 AM

Quote:

Originally Posted by LukeGreg

Also, Rolex Head Office in Geneva seen this post so we know they’re watching and paying attention.

If Rolex is paying attention then please release a 40mm Turn-o-graph.

Thanks in advance.

SearChart · 19 June 2019, 03:06 PM

Quote:

Originally Posted by Randy63

I would be really p1ssed off if they polished my bezel like that. I can tell it’s polished from the op’s pictures. It’s not nearly as sharp as it was before it was sent in. I would demand a new bezel. But that’s just me.

Randy

Rolex intended them to be polished. You can make all the drama you want but they won't just give you a new 1500€ bezel.

THC · 19 June 2019, 09:31 PM

Well said Bas.. wow many Congrats OP... no more hot tubs for me now (with my DJ on)

hbk75 · 19 June 2019, 09:39 PM

I still prefer the rose gold bezel

Easy E · 19 June 2019, 11:11 PM

Glad this worked out.

I’m sure I missed this earlier, but was the chemical balance of the hot tub off?

robjohna · 20 June 2019, 04:02 AM

Glad it worked out for you!!! Followed this closely as I’m in the process of buying a hot tub. Let’s just say the Rolex will not be going in the tub regardless.

Sent from my iPhone using Tapatalk

Leeh · 20 June 2019, 05:45 AM

Such a happy ending to a disastrous beginning. Hats off to Rolex customer service.

AJM914 · 20 June 2019, 05:53 AM

Glad it all worked out!

emchen · 20 June 2019, 06:25 AM

Watch on the left is yellow gold IRL! These pics are from original purchase!....Photoshopped!...J/K!

Seriously though, congrats on satisfactory outcome. I am also interested in possible communications from Rolex regarding how it happened and how they fixed it for you.

Great thread!!

Quote:

Originally Posted by LukeGreg

ITS FINALLY BACK!

Had the call from my AD today (please note I didn’t purchase the watch from them originally and they treated me as if I had, Amazing service from Jamie at Watches Of Switzerland In Cardiff - will be purchasing more from him in the future)

But It’s not back, it looks like they have polished it as the bezel isn’t as sharp as my other DJ but it takes a real good look/feel (I might even be wrong) but they have done an amazing job and didn’t charge me a penny.

Also, Rolex Head Office in Geneva seen this post so we know they’re watching and paying attention.

Really Happy, hats off to Rolex & Watches Of Switzerland in Cardiff, Wales!

19 June 2019, 06:20 AM	#469
Watchflair 2024 ROLEX DATEJUST41 Pledge Member Join Date: May 2012 Real Name: Jim Location: Westchester NY Watch: 116500 116518LN Posts: 5,876	Wow that's wild. Awesome to hear that it was resolved. __________________ Remember what matters. Value everyday

19 June 2019, 06:36 AM	#470
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Great to hear, enjoy! __________________

20 June 2019, 05:53 AM	#479
AJM914 "TRF" Member Join Date: Jan 2016 Real Name: AJ Location: NY Watch: ♕ Posts: 6,761	Glad it all worked out! __________________

19 June 2019, 02:47 AM	#451
jinikari01 "TRF" Member Join Date: Jul 2013 Location: Chi Watch: 116710LN Posts: 636	Rolex if you are reading this. Give us more SS models NOW!!!! LOL.

19 June 2019, 02:49 AM	#452
wigdog63 "TRF" Member Join Date: Mar 2019 Real Name: Richard Location: Hove,GB Watch: me prevaricate. Posts: 236	Great outcome!

19 June 2019, 02:57 AM	#453
Comacho "TRF" Member Join Date: Oct 2014 Location: texas Watch: Submariner 168000 Posts: 265	Did they offer any definitive explanation in their correspondence or did they just fix it and send it back? Either way I'm sure you're relieved... Now you can sleep again!

19 June 2019, 03:10 AM	#455
Brew "TRF" Member Join Date: Mar 2018 Real Name: Larry Location: Finger Lakes Posts: 6,007	The elves did a great job!

19 June 2019, 03:22 AM	#456
maxymax "TRF" Member Join Date: Sep 2016 Location: CT Posts: 721	First of all, congrats to OP on the new watches as well as getting his TT DJ fixed by Rolex at no cost. Kudos to Rolex too for holding up to their reputation. Otherwise, oh man, so many negative and skeptical comments on this thread?!? The OP was literally lynched for his honest posting here!

19 June 2019, 03:57 AM	#458
samson66 2024 Pledge Member Join Date: Jul 2013 Real Name: Mike Location: Eastern Shore, MD Watch: my money leaving! Posts: 12,906	Gorgeous! Glad it worked ou

19 June 2019, 04:01 AM	#459
NYCREBROKER "TRF" Member Join Date: Feb 2015 Real Name: Steven Location: Miami Beach Watch: 214270 &Speedy Pro Posts: 391	Happy it got resolved, but I have a question. Is it the lighting, smudges on the clasp, or does the solid center polished area seem to have stripes on it now?

19 June 2019, 04:54 AM	#460
Randy63 "TRF" Member Join Date: Sep 2008 Location: Scranton Watch: 16610 Posts: 996	I would be really p1ssed off if they polished my bezel like that. I can tell it’s polished from the op’s pictures. It’s not nearly as sharp as it was before it was sent in. I would demand a new bezel. But that’s just me. Randy

19 June 2019, 04:54 AM	#461
GONZO2LR "TRF" Member Join Date: Dec 2016 Real Name: Luis Location: Texas Watch: SS Submariner Date Posts: 1,382	I'm glad it all worked out for you....your Rolex's look great... i really am appreciating the DJ...white face...wow... i also learned about hot tubs and gold issues... you helped others on here with your issue and thank you for sharing!

19 June 2019, 06:03 AM	#464
SCsailor "TRF" Member Join Date: Sep 2012 Location: South Carolina Posts: 334	The bezel and the watch look great. Glad it was resolved. Hats off to Rolex for making it right. Sent from my iPhone using Tapatalk

19 June 2019, 06:07 AM	#465
seabreeze60 "TRF" Member Join Date: May 2017 Real Name: Dan Location: USA Watch: Tudor, Carl F. Buc Posts: 1,580	Congratulations on getting your watch back!!

19 June 2019, 06:15 AM	#468
Gharddog03 "TRF" Member Join Date: Dec 2009 Real Name: Genaro Location: Fresno Ca. Watch: R O L E X Posts: 4,466	Wow!!!

19 June 2019, 06:44 AM	#471
Pballkm21 "TRF" Member Join Date: Mar 2019 Location: Merrick, NY Posts: 292	Did Rolex give you a breakdown of what exactly happened during the watches visit? Sent from my iPhone using Tapatalk

19 June 2019, 09:31 PM	#474
THC 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2013 Real Name: Tom Location: Mandeville La Watch: 16610M Posts: 10,484	Well said Bas.. wow many Congrats OP... no more hot tubs for me now (with my DJ on)

19 June 2019, 09:39 PM	#475
hbk75 Banned Join Date: Nov 2006 Location: Taiwan Posts: 705	I still prefer the rose gold bezel

19 June 2019, 11:11 PM	#476
Easy E 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Jun 2017 Location: GA Posts: 4,305	Glad this worked out. I’m sure I missed this earlier, but was the chemical balance of the hot tub off?

20 June 2019, 04:02 AM	#477
robjohna "TRF" Member Join Date: Nov 2018 Real Name: Robert Location: Buffalo Watch: DJ41 Posts: 127	Glad it worked out for you!!! Followed this closely as I’m in the process of buying a hot tub. Let’s just say the Rolex will not be going in the tub regardless. Sent from my iPhone using Tapatalk

20 June 2019, 05:45 AM	#478
Leeh "TRF" Member Join Date: Jan 2014 Real Name: Le Location: NorCal Watch: 'es are fun Posts: 110	Such a happy ending to a disastrous beginning. Hats off to Rolex customer service.

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