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Shan77 · 3 April 2015, 05:37 AM

I have been to RSC London twice this week to adjust the bracelet on my new Daytona. I have to say I have received fantastic service, very nice and acommodating, polite and knowledgeable staff and a very satisfying experience.

Twice as the adjustment I thought was fine the first time yesterday was still a bit loose so I returned today for another adjustment.

No problem at all and no cost. I was even told to come back next week if I still wasn't happy!

This customer service is one of the reasons Rolex is one of the top brands in the world.

Minimalist · 3 April 2015, 06:09 AM

Absolutely have to agree. I had my bracelet sized there a few weeks ago and received totally fantastic service! From now on will always have my bracelet sized from St James RSC. Thanks for sharing.

tylerad1 · 3 April 2015, 06:13 AM

Do you size it with the easylink in or out?

Shan77 · 3 April 2015, 04:32 PM

Quote:

Originally Posted by tylerad1

Do you size it with the easylink in or out?

Sized with the easy link in! fits fine.

I suppose it's preference but it was a relatively cold day so assumed I would need the option of the easy link for hotter days or climates?

That said, I have a SubC with the glide lock for the past 18 months and have only adjusted it once whilst on holiday.

regnant · 3 April 2015, 06:41 PM

I'm not surprised by your wonderful experience at the RSC. A great customer service is quite significant. I appreciate your feedback as well
Happy Days

Chris B · 3 April 2015, 06:45 PM

RSC St James are top drawer, they'll even loan you a Tudor if they have to keep your watch for a while

Shan77 · 3 April 2015, 10:23 PM

Sent from my iPad using Tapatalk

padi56 · 3 April 2015, 10:32 PM

Yes agree St James is very good but IMHO its so simple to adjust a Rolex bracelet why not DIY. My Grandson was just 14 when I gave him a old Rolex OP he took the links out himself,and now wrist is bigger over the years have put back the links.

1William · 3 April 2015, 10:50 PM

Nice to hear a good experience. I believe that is more the norm than not.

Boxcars · 4 April 2015, 04:48 AM

Quote:

Originally Posted by padi56

Yes agree St James is very good but IMHO its so simple to adjust a Rolex bracelet why not DIY. My Grandson was just 14 when I gave him a old Rolex OP he took the links out himself,and now wrist is bigger over the years have put back the links.

You slip you pay. They slip they pay. Considering they don't charge for such adjustments, it's a no brainier to me if you are nearby!

Shan77 · 4 April 2015, 06:22 AM

I did consider trying to adjust it myself but I don't have the correct tools to carry this out and doubt I will need to change it again.

3 April 2015, 05:37 AM	#1
Shan77 "TRF" Member Join Date: Aug 2012 Location: UK Posts: 181	RSC London experience I have been to RSC London twice this week to adjust the bracelet on my new Daytona. I have to say I have received fantastic service, very nice and acommodating, polite and knowledgeable staff and a very satisfying experience. Twice as the adjustment I thought was fine the first time yesterday was still a bit loose so I returned today for another adjustment. No problem at all and no cost. I was even told to come back next week if I still wasn't happy! This customer service is one of the reasons Rolex is one of the top brands in the world.

3 April 2015, 06:41 PM	#5
regnant "TRF" Member Join Date: Jun 2014 Location: Close to Rolex AD Posts: 3,474	I'm not surprised by your wonderful experience at the RSC. A great customer service is quite significant. I appreciate your feedback as well Happy Days __________________

3 April 2015, 10:32 PM	#8
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 52,255	Yes agree St James is very good but IMHO its so simple to adjust a Rolex bracelet why not DIY. My Grandson was just 14 when I gave him a old Rolex OP he took the links out himself,and now wrist is bigger over the years have put back the links. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

3 April 2015, 06:09 AM	#2
Minimalist "TRF" Member Join Date: Oct 2014 Location: London Posts: 1,215	Absolutely have to agree. I had my bracelet sized there a few weeks ago and received totally fantastic service! From now on will always have my bracelet sized from St James RSC. Thanks for sharing.

3 April 2015, 06:13 AM	#3
tylerad1 "TRF" Member Join Date: Oct 2010 Location: MI Posts: 812	Do you size it with the easylink in or out?

3 April 2015, 06:45 PM	#6
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,623	RSC St James are top drawer, they'll even loan you a Tudor if they have to keep your watch for a while

3 April 2015, 10:23 PM	#7
Shan77 "TRF" Member Join Date: Aug 2012 Location: UK Posts: 181	Sent from my iPad using Tapatalk

3 April 2015, 10:50 PM	#9
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 44,718	Nice to hear a good experience. I believe that is more the norm than not.

4 April 2015, 06:22 AM	#11
Shan77 "TRF" Member Join Date: Aug 2012 Location: UK Posts: 181	I did consider trying to adjust it myself but I don't have the correct tools to carry this out and doubt I will need to change it again.

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