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goldmaes · 27 January 2023, 10:22 PM

I have had the above listed watch for about 4 years and absolutely love it. I was purchased directly from a Rolex AD. I started to notice the other day that winding the watch seemed a bit harder or crunchy. It winds however and keeps good time. Yesterday I took it to the closest AD to me and they felt the same thing. However….I was surprised that they said that they would have their service person look at it this week and make a determination if it was a warranty issue or because it was already 4 years old that it could just be dirty and I would have to pay for a cleaning.

Does this sound right? I keep my watches meticulous and they never are in the water. Even if it does need cleaned, (which I have never heard of for a watch under a warranty) wouldn’t this be covered? Has anyone else experienced this? Any help would be greatly appreciated as I have never had something like this happen with my AP, Ulysse Nardin or Franck Muller watches. I think it may be a bad AD. Thanks.

JettyOne · 27 January 2023, 10:27 PM

It’s just protocol to have service inspect it. It’s most likely to be serviced under warranty. Good catch before warranty runs out.

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goldmaes · 27 January 2023, 11:06 PM

Quote:

Originally Posted by JettyOne

It’s just protocol to have service inspect it. It’s most likely to be serviced under warranty. Good catch before warranty runs out.

If they said that, it was just dirty and wanted to charge me for a cleaning, would you do it or would you take it to another authorized dealer? I could see this being a scam.

JettyOne · 27 January 2023, 11:28 PM

4yrs is still early for a service. If it winds rough, it’s an issue. Then a warranty claim. I don’t see it any other way.

They will fix the issue but, you won’t get a full service. If they offer full service for a reduced price, something to consider.

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goldmaes · 28 January 2023, 01:10 AM

Quote:

Originally Posted by JettyOne

4yrs is still early for a service. If it winds rough, it’s an issue. Then a warranty claim. I don’t see it any other way.

They will fix the issue but, you won’t get a full service. If they offer full service for a reduced price, something to consider.

Thank you!

27 January 2023, 10:22 PM	#1
goldmaes "TRF" Member Join Date: Dec 2015 Location: Florida Posts: 45	RG Yachtmaster 116655 Service Question I have had the above listed watch for about 4 years and absolutely love it. I was purchased directly from a Rolex AD. I started to notice the other day that winding the watch seemed a bit harder or crunchy. It winds however and keeps good time. Yesterday I took it to the closest AD to me and they felt the same thing. However….I was surprised that they said that they would have their service person look at it this week and make a determination if it was a warranty issue or because it was already 4 years old that it could just be dirty and I would have to pay for a cleaning. Does this sound right? I keep my watches meticulous and they never are in the water. Even if it does need cleaned, (which I have never heard of for a watch under a warranty) wouldn’t this be covered? Has anyone else experienced this? Any help would be greatly appreciated as I have never had something like this happen with my AP, Ulysse Nardin or Franck Muller watches. I think it may be a bad AD. Thanks.

27 January 2023, 10:27 PM	#2
JettyOne "TRF" Member Join Date: Oct 2022 Location: USA Posts: 279	It’s just protocol to have service inspect it. It’s most likely to be serviced under warranty. Good catch before warranty runs out. Sent from my iPad using Tapatalk

27 January 2023, 11:28 PM	#4
JettyOne "TRF" Member Join Date: Oct 2022 Location: USA Posts: 279	4yrs is still early for a service. If it winds rough, it’s an issue. Then a warranty claim. I don’t see it any other way. They will fix the issue but, you won’t get a full service. If they offer full service for a reduced price, something to consider. Sent from my iPad using Tapatalk

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