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godafrey · 11 July 2018, 01:03 AM

Hi guys,

I'm new to the forums and somewhat new to Rolex watches, I do own a Datejust but just recently decided to pick up a Day Date 18038. Well it arrived today in the mail with box and all paper work (which is great) but I noticed right away that the Day & Date weren't centered and it appears that the Date wheel is being covered up partially so its only displaying half of the number. I've tried winding clockwise 24 hours ++++ and it hasn't remedied the problem. I plan to send the watch back but is this a common issue? I do like the watch and i'm hoping its minor problem that can be fixed by an authorized dealer. Any thoughts? Any help would be appreciated.

Cheers

BentleyReese · 13 August 2018, 03:20 AM

this would not be common...you should get it serviced.

Bigcigardan · 14 August 2018, 03:43 AM

Ask for money back and find another one. It's not good to have that issue at the beginning of ownership. They can be found easily. I had the same problem with one about two years ago. It happened two days after ownership while setting the watch. I requested a refund and found another watch.

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Gnis · 14 August 2018, 04:28 AM

I am not sure, but was it fully wounded up? Also did you try to set the date at 6 a clock?

11 July 2018, 01:03 AM	#1
godafrey "TRF" Member Join Date: Jul 2018 Location: USA Posts: 2	Day Date Presidential 18038 Problem Hi guys, I'm new to the forums and somewhat new to Rolex watches, I do own a Datejust but just recently decided to pick up a Day Date 18038. Well it arrived today in the mail with box and all paper work (which is great) but I noticed right away that the Day & Date weren't centered and it appears that the Date wheel is being covered up partially so its only displaying half of the number. I've tried winding clockwise 24 hours ++++ and it hasn't remedied the problem. I plan to send the watch back but is this a common issue? I do like the watch and i'm hoping its minor problem that can be fixed by an authorized dealer. Any thoughts? Any help would be appreciated. Cheers

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13 August 2018, 03:20 AM	#2
BentleyReese "TRF" Member Join Date: Jul 2016 Real Name: Michael Location: Los Angeles Watch: YachtMaster 116622 Posts: 337	this would not be common...you should get it serviced.

14 August 2018, 03:43 AM	#3
Bigcigardan "TRF" Member Join Date: Mar 2015 Real Name: Dan H Location: PA Watch: 18248,9630 Posts: 403	Ask for money back and find another one. It's not good to have that issue at the beginning of ownership. They can be found easily. I had the same problem with one about two years ago. It happened two days after ownership while setting the watch. I requested a refund and found another watch. Sent from my iPhone using Tapatalk

14 August 2018, 04:28 AM	#4
Gnis "TRF" Member Join Date: Nov 2015 Location: The Netherlands Posts: 18	I am not sure, but was it fully wounded up? Also did you try to set the date at 6 a clock?

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