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4 September 2013, 07:37 AM | #31 |
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They are hedging, it is not going to take 5 months, but probably at least 6-8 weeks. Still sucks...
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4 September 2013, 01:59 PM | #32 |
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My 5167 does it too especially if it tries to change when not wound a lot or in a weird position like crown down. My 5146 doesn't stick at all. Need to take my 5167 in.
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5 September 2013, 03:39 PM | #33 |
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Only got a promise to "try our best" to complete before Xmas and a fresh warranty. Nothing else.
For a company that has a commitment to customer service "try our best" and taking several months to fix a fault is not good enough. |
5 September 2013, 08:57 PM | #34 | |
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5 September 2013, 10:47 PM | #35 |
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first world problems.
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5 September 2013, 11:12 PM | #36 | ||
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do a google search, trf search or over on purist pro or even filthy timezone.
quite a few 324 owners with this date issue i wonder if it is caused by wild winding and date change outside 6pm i have a few with 324 and no issues. changes almost bang on time preacher, recall i mentioned this to you when yours buggered up and you nearly demanded a refund in your fit or rage Quote:
Quote:
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5 September 2013, 11:45 PM | #37 |
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Yes you mentioned it to me as you've mentioned a few times on this site but according to Patek UK its not a known issue at Patek uk sc or at Patek Geneve.
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6 September 2013, 12:01 AM | #38 | |
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i don't think they would ever 'admit' there is a known issue with a movement, although the number of incidents are probably really low and potentially owner inflicted anyway i've seen how some of these ads, in particular m&w treat their watches. one gave a 5164 such a wild wind i thought it would catch fire
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6 September 2013, 12:12 AM | #39 |
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Puffy great insights, thanks.
Do we wind with kid gloves very very gently? |
6 September 2013, 02:20 AM | #40 | |
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compare the delicate work-of-art patek movement to rolex's rough-as-guts movement the 324 is not meant to be manhandled these are expensive and fairly delicate, hand-assembled timepieces. common sense tells you to be careful, at least i am. imo a rolex can take more abuse than a patek although i would never put either to the test
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6 September 2013, 07:18 AM | #41 | |
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6 September 2013, 03:11 PM | #42 |
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I agree with Anders.
Having been a member for several years on a number of international watch forums. This issue with the sticking date, has been raised several times. That been said, I guess if Patek annually produce 24,000 mechanical watches, and the 324 movement is fitted to more models than any other. Then percentage wise a few such faults, based over a year, are not going to register as a huge problem. Personally I have owned three AC Pateks fitted with the 324 movement and I pleased to say, I never suffered with this unfortunate problem. I hope that the OP, soon gets a satidactory conclusion.
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6 September 2013, 04:15 PM | #43 |
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My lifestyle is more rough and guts, maybe I am not the right demographic to wear PP
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6 September 2013, 06:28 PM | #44 |
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This is the timing of one of my 324s, on the wrist for over two weeks. doesn't get much better than this.
Start 19 August 2013, 20:53:00 Check 3 September 2013, 15:42:00 Run 15 days Off Minus 3 sec Day average minus 0.2
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7 September 2013, 09:34 AM | #45 |
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Anders is right. I was told it is caused by winding and changing the date and time after 6pm. It is not a defect but caused by user error. I know their are a lot of purist but a winder will take a majority of the used error out besides one day ever other month.
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7 September 2013, 10:20 AM | #46 | |
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7 September 2013, 11:42 AM | #47 |
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Patek is know for "complicated watches" even there simple stuff is more complicated than it needs to be. We don't need watches anymore. You can tell time with your phone. Making watches is not like making a car or boat or plane. It is an art of making something mechanical or mechanically complicated. You can wind or power up the watch at any time.
Btw- pull the stem out and move it to 3 am and then Set the date. My perp Callender chrono's tell you to do so. Not sure about my nauti's. I didn't read those manuals. You only have to set date forward if it is on a winder or stays wound. Just rotate it to correct time without messing with date function. I may also be mistaken. It may be don't change date after 9pm not 6pm. |
7 September 2013, 03:35 PM | #48 |
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15 September 2013, 04:09 PM | #49 |
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Thank you very much for the heads up on which watch maker I can eliminate from my search of a quality watch.
This matter should have been resolved in no more than a week with the delivery of a new replacement watch. That should have been the end of this saga . . . . . ! |
15 September 2013, 08:02 PM | #50 |
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It's still with the service centre no idea on when it will be fixed. Faults happen its how they are handled that sorts the good from bad. In this case there is a complete lack of concern, the service is as mechanical as the watches. Maybe it's because it's an entry level watch so they give an economy class of service. The good stuff starts when you purchase an AC. Never again, 5711 looks good but I am not even tempted given how my case has been handled.
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15 September 2013, 11:44 PM | #51 | |
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service time
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Sorry to hear of your unfortunate situation, and I agree that the service response has been poor, but I think you'd get the same poor service regardless of what model you own. As an aside, that's a major reason why I lost interest in more complicated pieces and get such greater delight from my more simple selections. Fewer complications, less to go wrong. Patek is best when it comes to a classic dress watch. Give me a simple 2 hand beauty any day and I'll go years between servicing. If I need something sporty then there are better, and less troublesome, choices available. Rolex anyone? |
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16 September 2013, 12:12 PM | #52 |
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Sorry to hear this situation. Thank you for sharing. Service is the number one reason that I have not (and currently never plan) to own a Patek.
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16 September 2013, 01:00 PM | #53 |
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I will stay well away from this brand in future. There has been no reply to any of my messages to the PPHQ all have been redirected to the HK service centre to reply and they can not confirm a date for the repair to be done. I expected a premium level of after sales service given that it's a prestige brand but the whole handling has been very cold, it's as almost as if I am imposing by taking it in to be fixed. Mechanical watches, mechanical customer service. I think you need to have a few pieces before they will provide any customer care.
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16 September 2013, 04:44 PM | #54 | |
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A few weeks ago, I dropped by to ask about servicing for my 3940 and was told that the wait period is 9 months. Once I heard this, I asked if they could register me on the waiting list and call me in 9 months to drop off my watch. They replied that all clients need to submit their watch to get in line for servicing. This being said, I do find it a long time to wait and had expected a 3-6 month completion on the complete servicing. Has anyone had an experience with servicing their PP by an independent? Cheers, Eric
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16 September 2013, 09:06 PM | #55 |
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I read these posts and get scared frankly. Just curious.. JLC, IWC.. They too 6-9 months for repairs?.
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16 September 2013, 09:20 PM | #56 |
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Hi Eric, thanks for sharing. My watch isn't in for servicing, I accept that there would be a queue and I have to wait in line for the work to be done. This is a fault on a fairly new watch still under warranty, I expect some priority is given to fast track work of this nature.
Messages to PP HQ via the website have not been responded to or acknowledged. There is either a lack of resources and/or care when it comes to customer service and fault recovery. However I have just received an acknowledgement from HQ saying they are aware of my case. I think they read this forum. |
17 September 2013, 02:12 PM | #57 | |
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I hope that PP attend to your issue quickly and swiftly. Let us know when you get updates. Cheers, Eric
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18 September 2013, 12:47 AM | #58 | |
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18 September 2013, 04:14 AM | #59 | |
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19 September 2013, 01:31 AM | #60 | |
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Thanks for the clarification
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I would never trust a complicated Patek to anyone but the factory, and a long as the service time is understood at the time of purchase, it makes the pill a bit easier to swallow. I would be very curious to know opinions/experiences with more simply Patek servicing ie time only Calatravas and whether these more simple mechanisms could be trusted to a skilled independent watch repair. |
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