TRF Please Help - Damage to Brand New 126655 YM

[kiki9999]

Originally Posted by JodyHighroller

Sorry for the late response! I just saw this. Don’t know how I missed this back in April!

I’m pleased to report that I picked up my watch today from the RSC with a brand new case! It took six months for the repair due to Covid, but my patience paid off. To be honest, it’s such a relief and I’m glad to put this behind me. Geneva provided the new case and made sure the original serial number was engraved.

The RSC was very diligent through the QC process (five step) and went above Geneva new watch standards. They also comped my next full service for any one of my watches. I’m very happy with how accommodating they were to my requests and expectations. I told them to please take their time so nothing goes amiss. The wait was incredibly hard, but like all things in life good things come to those who are patient!

Huge grin on my face today of finally being able to wear it officially for first time since purchasing in January!

Glad to hear it's a happy ending. Congratulations!

[rfs]

Glad that they resolved this to your satisfaction! That is one beautiful watch! Enjoy!

[42itus]

Thanks for the update. This piece is quickly becoming closer to being my daily.

[Nixshah]

Awesome news. Happy this worked out well.

[Rashid.bk]

Originally Posted by JodyHighroller

Sorry for the late response! I just saw this. Don’t know how I missed this back in April!

I’m pleased to report that I picked up my watch today from the RSC with a brand new case! It took six months for the repair due to Covid, but my patience paid off. To be honest, it’s such a relief and I’m glad to put this behind me. Geneva provided the new case and made sure the original serial number was engraved.

The RSC was very diligent through the QC process (five step) and went above Geneva new watch standards. They also comped my next full service for any one of my watches. I’m very happy with how accommodating they were to my requests and expectations. I told them to please take their time so nothing goes amiss. The wait was incredibly hard, but like all things in life good things come to those who are patient!

Huge grin on my face today of finally being able to wear it officially for first time since purchasing in January!

Such a great outcome. It's good to hear RSC and Rolex came through for you. I also commend you for keeping a cool head which helps immensely in winning these kinds of situations.
I probably would have went all gorilla in the lobby and been kicked out with my ruined watch, a great lesson for dealing with adversity.

[Robf52]

Originally Posted by mr. Miami

that’s totally unacceptable. These watches aren’t cheap and people spend their hard earned money on them. I’d want a brand new watch. I’m saving up for the 268655 on of. Hope this doesn’t happen to me. I’m sorry that has happened.

+1.

[amanbra]

Wow that's a good outcome considering the circumstances

[outsnowboarding]

Fantastic outcome. Glad it all worked out in the end.

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[kitsgq]

Originally Posted by JodyHighroller

Sorry for the late response! I just saw this. Don’t know how I missed this back in April!

I’m pleased to report that I picked up my watch today from the RSC with a brand new case! It took six months for the repair due to Covid, but my patience paid off. To be honest, it’s such a relief and I’m glad to put this behind me. Geneva provided the new case and made sure the original serial number was engraved.

The RSC was very diligent through the QC process (five step) and went above Geneva new watch standards. They also comped my next full service for any one of my watches. I’m very happy with how accommodating they were to my requests and expectations. I told them to please take their time so nothing goes amiss. The wait was incredibly hard, but like all things in life good things come to those who are patient!

Huge grin on my face today of finally being able to wear it officially for first time since purchasing in January!

Nice outcome. Congrats on a successful resolution.

Sent from my SM-N975U1 using Tapatalk

[Andad]

Good to see this all worked out ok for you.

[Speedbird-1]

Glad to see you have satisfaction.
What a saga though. Well done, keeping your cool.

For me, the interesting part of this story, is that, at some stage at RSC, somebody signed the work off, and hoped you wouldn't notice the small 'ding'.
I wonder, is that their SOP with 'bad work', try and pass it off, hoping the customer doesn't notice, 'till it's 'too late'?

[SS Oyster]

Same thread as Daytona OF damage long ago. I made RSC BH sweat a very experienced watchmaker was going to swap my bracelet and then stipulated that if they damaged it, I would get a new watch before I let them touch it.


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[peterskinner]

I have the same watch and the AD changed the strap for a better size. I haven’t looked closely, but it all seems fine. Frankly, the design is such that the clasp at least will get marked, no matter how careful you are; gold watches don’t survive unmarked . Over the years I’ve had four white gold Rolex models. All steadily got more marked. Just from normal wear.
Come a service, all can be fixed like new. They’re either enjoyable to wear and own, without worry, or they’re pointless.