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Old 20 March 2019, 10:38 AM   #1
obruno
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Did anyone have the experience of break the glass of a sub date?

Helo guys, just bought few days a sub date (gold and blu) and it dropped somehow and broke the glass.

Talking to my dealer to send to service.

Anyone had this awful experience and how was the service? Thanks


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Old 20 March 2019, 10:46 AM   #2
Likestheshiny
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I have a friend who cracked the glass on his Daytona. The good news is that you'll get it back like-new, and a new crystal isn't expensive. The bad news is that cracked glass usually also necessitates a full servicing, which is expensive.

And not that it really matters now, but for reference there's nothing to stop you from sending the watch directly to Rolex yourself. That gives you more direct control about what's going on with your watch (and also prevents unscrupulous ADs from adding a surcharge to the bill or redirecting the watch to their own watchmaker).
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Old 20 March 2019, 11:05 AM   #3
Etschell
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Hack the movement now. You are doing the right thing.
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Old 20 March 2019, 11:24 AM   #4
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Originally Posted by Etschell View Post
Hack the movement now.
This.
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Old 20 March 2019, 11:43 AM   #5
904VT
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Oh no sorry to hear. RSC will be able to have back to near new again. As Sean and Eliot say above, definitely hack your movement (pull out crown fully to last position on a Sub Date) to stop the watch from running if you haven't already.
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Old 20 March 2019, 11:46 AM   #6
kingaustin
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What will hacking the movement do?
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Old 20 March 2019, 11:51 AM   #7
pickettt
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You sound like my wife and/or kid, “it dropped somehow”
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Old 20 March 2019, 12:21 PM   #8
aguila9
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What will hacking the movement do?
Stop the movement. Nothing worse that powdery crystal fragments getting under the dial between dial and date wheel. Locks up the works and can and will cause more serious damage.

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Old 20 March 2019, 12:26 PM   #9
Etschell
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Stop the movement. Nothing worse that powdery crystal fragments getting under the dial between dial and date wheel. Locks up the works and can and will cause more serious damage.

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This.
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Old 20 March 2019, 12:43 PM   #10
Fitz The Barber
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Glass?
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Old 20 March 2019, 04:51 PM   #11
GMT Aviator
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Happened on one of my GMT Masters.
Regrettably the shattered glass was swept round the dial by the second hand before I could hack the movement and the dial was trashed as a result. Service required a new crystal, dial and hand set as a result as well as the obligatory rebuild of the movement. Came back like the day it was new.
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Old 20 March 2019, 05:49 PM   #12
Soultime
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My Yachtmaster after a fight with a bungee.

Cant remember what was replaced (Crystal and dial definitely).

Not sure of cost, as insurer paid for it.
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Old 21 March 2019, 02:24 AM   #13
obruno
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Thanks everyone for reply. The first crack is really depressing
I made contact with the official service office and sent the watch so they can make the revision.

Warranty is kept after fixing. Best news last hours.




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Old 21 March 2019, 03:36 AM   #14
obruno
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Quote:
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My Yachtmaster after a fight with a bungee.



Cant remember what was replaced (Crystal and dial definitely).



Not sure of cost, as insurer paid for it.


The crack is just like mine.


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Old 25 March 2019, 08:10 AM   #15
obruno
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Quote:
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You sound like my wife and/or kid, “it dropped somehow”


Lol indeed . Well the fact is my daughter slapped my hand as I was putting thr watch on the table. I got my legs shaking at that moment and took a while to find courage to see what happened


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Old 25 March 2019, 08:12 AM   #16
doramas
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Quote:
Originally Posted by obruno View Post
Helo guys, just bought few days a sub date (gold and blu) and it dropped somehow and broke the glass.

Talking to my dealer to send to service.

Anyone had this awful experience and how was the service? Thanks


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Pictures , please
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Old 25 March 2019, 08:16 AM   #17
obruno
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Pictures , please




It’s not easy dor me to see this picture bit as you requested here we go. Lol

Waiting the revision now expect an answer from the official service until tomorrow.



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Old 25 March 2019, 08:45 AM   #18
Time4aRolex
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My wife cracked her DJ in the 90’s. No big deal. Anything can be serviced.
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Old 25 March 2019, 09:00 AM   #19
obruno
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Quote:
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My wife cracked her DJ in the 90’s. No big deal. Anything can be serviced.


I hope so but you know some fragments could damage the movement or something else by stucking the hand, leaving debris inside ... anyway getting paranoic waiting for the service analysis expected for tomorrow


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Old 25 March 2019, 02:02 PM   #20
grimps
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I ruined my Pepsi after only having it a couple of months , I needed a new crystal glass , bezel and dial plus a full service which cost me 1700 uk pounds .
My AD was actually pleased to see it come back so soon as he knew Id not sold it
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Old 25 March 2019, 09:29 PM   #21
obruno
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I ruined my Pepsi after only having it a couple of months , I needed a new crystal glass , bezel and dial plus a full service which cost me 1700 uk pounds .

My AD was actually pleased to see it come back so soon as he knew Id not sold it


Gosh... I think I be charge the same... the crack looks the same


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Old 25 March 2019, 10:19 PM   #22
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It’s not easy dor me to see this picture bit as you requested here we go. Lol

Waiting the revision now expect an answer from the official service until tomorrow.



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The bezel does not seem affected
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Old 25 March 2019, 10:21 PM   #23
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Ouch. Hope it gets sorted out soon.
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Old 25 March 2019, 10:22 PM   #24
obruno
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The bezel does not seem affected


Yes... concerned about impact and fragments inside


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Old 25 March 2019, 10:47 PM   #25
siempreko
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Quote:
Originally Posted by obruno View Post


It’s not easy dor me to see this picture bit as you requested here we go. Lol

Waiting the revision now expect an answer from the official service until tomorrow.



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This is painful to see! Excited that it will be coming back in perfect condition!

How did it happen?


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Old 25 March 2019, 10:53 PM   #26
obruno
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This is painful to see! Excited that it will be coming back in perfect condition!

How did it happen?


Sent from my iPhone using Tapatalk


I was holding my little daughter on one arm and putting the watch with the other hand on the table . In the middle of the path she slapped my hand
I should’ve predicted though


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Old 25 March 2019, 10:58 PM   #27
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It will all be fixed perfectly and it will make a great story to talk about when she is 18 years old and wanting her first nice watch. ��
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Old 25 March 2019, 11:01 PM   #28
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This thread certainly made some folks more careful when wearing a Rolex now.
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Old 25 March 2019, 11:03 PM   #29
SS Oyster
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No worries - it will come back perfect. But hacking the movement is smart to prevent further damage. Hacking (if you don’t know) means unscrewing the crown and pulling it fully out until the second hand stops.

Good luck to you!


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Old 25 March 2019, 11:22 PM   #30
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No worries - it will come back perfect. But hacking the movement is smart to prevent further damage. Hacking (if you don’t know) means unscrewing the crown and pulling it fully out until the second hand stops.

Good luck to you!


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It's true 'hacking' can prevent any further damage from occurring. Sometimes further damage is unavoidable no matter what you do.

But in the time it will take for the power reserve to run out the additional damage would be negligible and the parts that would be damaged by sapphire fragments (wheel pivots mainly) are covered by the service cost anyway.

What you are in fact doing is saving your watchmaker or Rolex a few $$ on parts they don't have to change. So thanks I guess


To the OP. Sorry about your watch. It'll be back on your wrist in no time I'm sure.
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