Cheated

[yhny]

I sent in my 1963 5513 submariner to Rolex for service. It came back new after a complete overhaul. I was issued a new serial number which comes back as a 1976. Is this all right? I feel cheated.

[Dan S]

So they gave you a new service case? Did they also change out the dial? Before and after photos please.

[Hub6152]

Which is exactly why the general advice is always not to send any vintage to RSC!

[BigBlue1]

They swapped it and now they will flip it.

[Juhuatai]

Did you specify what you wanted done? Usually they will send a list of what needs work and what is optional. I'm surprised that they would go ahead and do such a thing without telling you.

[yhny]

I never took pictures of original.

[05carbondrz]

Is the new serial 4.4 million? If so,It’s a Service Case and You where most definitely cheated.

[yhny]

Yes 4.4

[yhny]

Yes, they specified what work will be done. I did not know better.

[Dr.Smellody]

So, so sad. Unless it already had a service dial, service insert, seevice crown, service hands, and a toasted original case. If that was the case, it is a push.

[1665fan]

Originally Posted by Hub6152

Which is exactly why the general advice is always not to send any vintage to RSC!

Exactly

[Juhuatai]

Did the dial have gold text before you sent it in? Did they replace dial and hands? Was the case in bad condition?

Sorry for your loss...

[exador]

Originally Posted by BigBlue1

They swapped it and now they will flip it.

Any evidence of this happening previously?

OP - you now have a NOS 5513 that you can wear daily without any concerns that your vintage parts will degrade and the knowledge that its fully waterproof. Congratulations

[05carbondrz]

Did it look like this before You sent it?

[yhny]

NECESSARY SERVICE / PARTS
l Case back corroded l Case corroded
l Case scratched
l Hands damaged
l Dial moisture damaged
l Dial discolored
l Movement moisture damaged
Model M5513/0 Rolex OYSTER SUBMARINER Steel
Dial DIAL 5513-8 BLACK MARKERS W LGN
Bracelet none
Links
Case Serial 997490
Caliber 1530
End Piece
Factory Warranty Received
Service Warranty Received
Prior Service Reference
Prior Service Invoice Date
l Full service........................................... .................................................. .................................................. ............. l Replace dial and hands............................................. .................................................. ............................................ l Replace case.............................................. .................................................. .................................................. ........ l Replace bracelet.......................................... .................................................. .................................................. ...... l DIAL 5513-8 BLACK MARKERS W LGN............................................... .................................................. ............ l HANDS 5513-0 /1665 /1675 240 G BATON LUMI.............................................. .................................................. . l SECOND HAND TR 5513-0 240 35 G A DISQ LUMI.............................................. .............................................. l CASE 5513/0 60MIN BEZEL BLACK ST................................................ .................................................. ............ l BRACELET 93150 20/16 580 12 LINKS ST................................................ .................................................. .........

[yhny]

WATCH CONDITION
l Bracelet missing
l Case damaged
l Case dented
l Bezel missing
l Hands spotted
l Dial luminous material worn l Crown worn
l Full service required
NECESSARY SERVICE / PARTS
l Case back corroded l Case corroded
l Case scratched
l Hands damaged
l Dial moisture damaged
l Dial discolored
l Movement moisture damaged

[yhny]

l Full service........................................... .................................................. .................................................. ............. l Replace dial and hands............................................. .................................................. ............................................ l Replace case.............................................. .................................................. .................................................. ........ l Replace bracelet.......................................... .................................................. .................................................. ...... l DIAL 5513-8 BLACK MARKERS W LGN............................................... .................................................. ............ l HANDS 5513-0 /1665 /1675 240 G BATON LUMI.............................................. .................................................. . l SECOND HAND TR 5513-0 240 35 G A DISQ LUMI.............................................. .............................................. l CASE 5513/0 60MIN BEZEL BLACK ST................................................ .................................................. ............ l BRACELET 93150 20/16 580 12 LINKS ST

[037]

How long had you owned the watch before sending it in? What did they quote for the service work?

Sorry to hear this happened. Only recourse you can try is calling RUSA and demanding your old parts back.

[yhny]

What ever was said by Rolex, it was still working and keeping good time. Even all beat up

[yhny]

What does NOS mean

[GreatHarry]

Originally Posted by yhny

What does NOS mean

New Old Stock

[alwayshere]

from the description from Rolex, it would most likely be a old vintage dial / hands now swapped for service parts.

The case likely had so much corrosion that it compromised the water resistency so they had to swap it out.

Shame I agree.

[watchmaker]

I don’t understand why you feel cheated if you approved the estimate.

You could have declined and received your watch back unrepaired with no parts changed.

[padi56]

Originally Posted by watchmaker

I don’t understand why you feel cheated if you approved the estimate.

You could have declined and received your watch back unrepaired with no parts changed.

Exactly that.

[Ashton_Horologist]

I’m with Scott on this one. Something sounds a little off...

[crazymcmichael]

Yes my fishy alarm is gone on aswell

[alwayshere]

OP probably feeling regret that he agreed to the work.

Appreciate that he agreed but in hindsight, didn't know the value to keeping the watch original. Anyway, somewhat of an expensive lesson to learn because the cost is effectively double - the devalue of the watch plus the cost of the repair. I would be upset too.

[Richard Carver]

Rolex cheated you? Strong words, sounds like you were told exactly what Rolex proposed prior to the service, you authorized the service and now you're on a public forum accusing Rolex of having cheated you.

Take care. :)

[SubMarine]

This thread sounds like flame. If true, see my signature.

[ROGERB]

And what did that COST! I guess it will be vintage again one day....
R