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massi1234 · 20 August 2018, 09:31 PM

I am in UK and it used to take at least 12 weeks to get a rolex serviced...

I just brought my Date Just in for service and they said in 5 weeks it will be done!

Wonder how they manage to reduce the time so much!?

VicLeChic · 20 August 2018, 09:36 PM

Less customers perhaps due to summer holidays? I see many Brits coming to Spain :-).

fskywalker · 20 August 2018, 10:17 PM

Sent from my iPhone using Tapatalk Pro

mr.president1 · 20 August 2018, 11:30 PM

Probably also Rolex’s endorsement of a longer service interval could be a reason for why we would see faster service times

DJRikki · 21 August 2018, 12:00 AM

I sent my Tudor in for warranty repair and it was back in about 2 weeks!

Beckster · 21 August 2018, 03:02 AM

Just sent in my 14060 to RSC HOng Kong. Took all of 2 and a half weeks. Talk about lightning speed!

andrewjb88 · 21 August 2018, 04:24 AM

Quote:

Originally Posted by massi1234

I am in UK and it used to take at least 12 weeks to get a rolex serviced...

I just brought my Date Just in for service and they said in 5 weeks it will be done!

Wonder how they manage to reduce the time so much!?

You done it through an AD or taken it directly to HQ in London?

I called the HQ, originally I was going to drive to the RSC in Kent to drop it off but then realised HQ have a service center as well. They were £100 cheaper than doing it through an AD and they said about 5-6 weeks.

Dennisoul · 21 August 2018, 04:29 AM

I’ve sent 2 watches in to RSC in the UK in the past year, one took 4 weeks the other was 5 weeks

enjoythemusic · 21 August 2018, 04:35 AM

One of the TRULY GREAT things about Rolex, they have very reasonable service times.

WatchGuy1966 · 21 August 2018, 11:39 AM

Manufacturing is getting more precise and the watches probably don't need as much service as in the past.

EffJayEm · 21 August 2018, 11:50 AM

Hand delivered a SS sub that stopped keeping good time (late 90s, early 00s model) to NYC factory Rolex center a year back. I didn't get the call back for roughly 9 weeks. No explanation. Not a regularly wear piece for me, so not a huge issue, but was very annoying, given the 1,000+ bill and no damage.

Glad it worked better for you all.

Quicksilver · 21 August 2018, 08:14 PM

Serviced my Deep Sea in St James Rolex in about 5 weeks. The same when I serviced an ExII there last year. In 2011 I had to wait about 4 months !!

1William · 21 August 2018, 08:59 PM

That is good new for the UK based collectors.

JDR888 · 21 August 2018, 11:46 PM

Took two watches to my AD for servicing, one being a ladies DJ and the second my 16600. AD sent both to the RSC on the same day and just over five weeks later I get a call to say the DJ was ready to pick up. Some two weeks later (7 weeks in total) and I'm still to receive the call to say the 16600 is ready.

Different watches I know and certainly different servicing/testing regimes for the 16600 to a standard DJ. In years gone by I've waited 3-4 months so turnaround times have certainly improved.

Only caveat is that I requested a movement service with specific instructions not to touch the dial, bezel, case & bracelet. You would assume this wouldn't take as long as a full overhaul.

HogwldFLTR · 22 August 2018, 02:12 AM

When I first joined the forum the standard was four weeks. Seems to be back to that now.

massi1234 · 30 August 2018, 01:18 AM

Hi - I did take it to Pragnell - We shall see if they stick to the 5 weeks... but sounds like things are much better! They charged £460 which is pretty reasonable!

GB-man · 30 August 2018, 01:28 AM

4-5 weeks is std for Rolex and AP in the states. PP unless it is a warranty repair can be significantly longer.

R!$ · 30 August 2018, 03:15 AM

because they stopped polishing watches and replacing dials

20 August 2018, 09:31 PM	#1
massi1234 Banned Join Date: Feb 2018 Location: USA Posts: 41	Wow - service times are a lot faster I am in UK and it used to take at least 12 weeks to get a rolex serviced... I just brought my Date Just in for service and they said in 5 weeks it will be done! Wonder how they manage to reduce the time so much!?

20 August 2018, 10:17 PM	#3
fskywalker 2024 Pledge Member Join Date: Aug 2014 Real Name: Francisco Location: San Juan, PR Watch: Is Ticking ! Posts: 24,587	Sent from my iPhone using Tapatalk Pro __________________ Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 2230.50.00 Zenith 02.470.405 Henry Archer Eclipse 2FA security enabled

20 August 2018, 11:30 PM	#4
mr.president1 "TRF" Member Join Date: Jul 2012 Location: Ohio,UnitedStates Watch: ROLEX OMEGA Posts: 1,458	Probably also Rolex’s endorsement of a longer service interval could be a reason for why we would see faster service times __________________ ROLEX & OMEGA

21 August 2018, 12:00 AM	#5
DJRikki "TRF" Member Join Date: Jan 2017 Real Name: Ricardo Location: Scotland Watch: Rolex BLNR Posts: 851	I sent my Tudor in for warranty repair and it was back in about 2 weeks! __________________ Watch Enthusiast

21 August 2018, 03:02 AM	#6
Beckster "TRF" Member Join Date: Nov 2017 Location: Singapore Watch: 16710 BLRO Posts: 836	Just sent in my 14060 to RSC HOng Kong. Took all of 2 and a half weeks. Talk about lightning speed! __________________ Rolex Only Please

20 August 2018, 09:36 PM	#2
VicLeChic Banned Join Date: Jul 2014 Real Name: Victor Location: Spain Watch: YM 116622 - SD43 Posts: 2,598	Less customers perhaps due to summer holidays? I see many Brits coming to Spain :-).

21 August 2018, 04:29 AM	#8
Dennisoul "TRF" Member Join Date: Jun 2017 Real Name: Andy Location: Scotland Watch: 16570 Polar Posts: 1,085	I’ve sent 2 watches in to RSC in the UK in the past year, one took 4 weeks the other was 5 weeks

21 August 2018, 04:35 AM	#9
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 19,403	One of the TRULY GREAT things about Rolex, they have very reasonable service times. __________________ __________________ “Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming 'Wow! What a Ride!'” -- Hunter S. Thompson Sent from my Etch A Sketch using String Theory.

21 August 2018, 11:39 AM	#10
WatchGuy1966 "TRF" Member Join Date: Apr 2018 Location: Location Location Posts: 1,748	Manufacturing is getting more precise and the watches probably don't need as much service as in the past.

21 August 2018, 11:50 AM	#11
EffJayEm "TRF" Member Join Date: Aug 2018 Location: USA Posts: 14	Hand delivered a SS sub that stopped keeping good time (late 90s, early 00s model) to NYC factory Rolex center a year back. I didn't get the call back for roughly 9 weeks. No explanation. Not a regularly wear piece for me, so not a huge issue, but was very annoying, given the 1,000+ bill and no damage. Glad it worked better for you all.

21 August 2018, 08:14 PM	#12
Quicksilver "TRF" Member Join Date: Jul 2008 Real Name: David Location: London+Guangzhou Watch: ing watches Posts: 2,603	Serviced my Deep Sea in St James Rolex in about 5 weeks. The same when I serviced an ExII there last year. In 2011 I had to wait about 4 months !! __________________ Rolex Sea Dweller 116600, GMT Master II 16710 (Pepsi) and 116710 BLNR, Daytona 116500LN, Submariner 14060M.

21 August 2018, 08:59 PM	#13
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 44,652	That is good new for the UK based collectors.

21 August 2018, 11:46 PM	#14
JDR888 "TRF" Member Join Date: Apr 2014 Location: UK Watch: Rolex 214270 Posts: 271	Took two watches to my AD for servicing, one being a ladies DJ and the second my 16600. AD sent both to the RSC on the same day and just over five weeks later I get a call to say the DJ was ready to pick up. Some two weeks later (7 weeks in total) and I'm still to receive the call to say the 16600 is ready. Different watches I know and certainly different servicing/testing regimes for the 16600 to a standard DJ. In years gone by I've waited 3-4 months so turnaround times have certainly improved. Only caveat is that I requested a movement service with specific instructions not to touch the dial, bezel, case & bracelet. You would assume this wouldn't take as long as a full overhaul. __________________ Loved and sold: 14060, Breitling Super Avenger, PAM000, PAM005, IWC3536, 116710LN, Tudor Pelagos, Tudor Black Bay Blue, 16600, 114060 & 126333. Current stable: 214270, 126234, 126710BLRO & Pelagos 39mm

22 August 2018, 02:12 AM	#15
HogwldFLTR 2024 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: What's on my wrist Posts: 33,256	When I first joined the forum the standard was four weeks. Seems to be back to that now. __________________ Troglodyte in residence! https://www.rolexforums.com/showthread.php?t=808599

30 August 2018, 01:18 AM	#16
massi1234 Banned Join Date: Feb 2018 Location: USA Posts: 41	Hi - I did take it to Pragnell - We shall see if they stick to the 5 weeks... but sounds like things are much better! They charged £460 which is pretty reasonable!

30 August 2018, 01:28 AM	#17
GB-man 2024 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 36,856	4-5 weeks is std for Rolex and AP in the states. PP unless it is a warranty repair can be significantly longer. __________________

30 August 2018, 03:15 AM	#18
R!$ Banned Join Date: Sep 2014 Location: SoCal Posts: 2,405	because they stopped polishing watches and replacing dials

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