Crown & Caliber Non-Responsive...

[speedgunner]

I’m interested in a vintage Rolex that Crown & Caliber has on Chrono24, and have been trying to reach them via the messaging function since last Thursday. Still no response. None. They’re the only company on Chrono I’ve ever had that experience with. Is this normal from them? Has anyone here done business with them? If so, did it go well? Should I take this as a warning and steer clear? It’s spooked me a bit.

[Magic Eye]

Trying going to Crown & Caliber's website and reach out via email. They've always been quick to respond or simply give them a call.

[mjacks]

Hey speedgunner! I'm on the marketing team at Crown & Caliber. Apologies for the difficulties you've been having...sometimes messages through Chrono can get lost in the funnel. You'll have a much easier time contacting us directly through our website or social media channels. Better yet, if you want to DM your preferred contact info, I'll have a member of our Client Services team reach out to you.

Thanks!

[Dan S]

Call them.

[nripin]

Originally Posted by mjacks

Hey speedgunner! I'm on the marketing team at Crown & Caliber. Apologies for the difficulties you've been having...sometimes messages through Chrono can get lost in the funnel. You'll have a much easier time contacting us directly through our website or social media channels. Better yet, if you want to DM your preferred contact info, I'll have a member of our Client Services team reach out to you.

Thanks!

Thanks for responding, we appreciate good customer support.

[toxicavenger]

Pick the phone up. Emails aren't always the best solution because they don't always get delivered in the right folder.

[speedgunner]

Thanks everybody, and thank you Crown & Caliber. It was just the first time I hadn’t heard back from a seller on Chrono24 for that length of time. People are usually very quick to respond over there. And, I DID call them (C&C), for the record. I just didn’t email them, at least I don’t think I did. Anyway, looks like we’re good, now, so thanks again. I appreciate the replies, especially from C&C. Thank you, thank you.