Got the call for a Pepsi, BUT…

[grahammackay86]

Back in January 2022 I registered my interest at one of two Rolex AD’s that I am a continuous customer with for a BLRO on oyster bracelet. At the time, I knew it could be a lengthy wait or that I may never get the call at all.

Fast forward to December 2022 and I receive an email from the AD stating that my watch is coming in, upon first seeing it there was instant delight, however, I quickly realised there was an issue. The issue being that I was in the middle of a 2 month trip at work in the Middle East and this specific group in the UK has a strict collection policy. Their policy states the watch must be collected by only the person who registered for it within 7 days. Unable to do this I had to pass on the watch, obviously quite gutted as it’s a watch I’ve wanted since it was released.

When I explained the situation, my SA was quite sympathetic and said that the next Pepsi that came in when I was back in the UK would have my name on it. Upon hearing this I didn’t feel quite so bad upon missing out thinking I’d get the call again soon.

Now here’s the BUT… it’s been over 13 months since I got the call and they haven’t offered me the watch again. I’ve since been into the store and been in contact via email to let them know when I’m home, but nothing. In fact it’s worse than nothing as I received an email a few months back asking if I was still interested in the BLRO, to which I got my hopes up thinking they were going to offer it again, but then when I stated I was still interested they basically said “it’s very difficult to get at the moment, would you like to change your register of interest to another watch”.

I can’t help but feel annoyed, what are your thoughts?

[brandrea]

It’s unfortunate that you were away when the first watch became available.

Are you still working with the same associate?

[grahammackay86]

Originally Posted by brandrea

It’s unfortunate that you were away when the first watch became available.

Are you still working with the same associate?

I’m currently still registered for the Pepsi and two other watches with them, I haven’t purchased a watch since late 2021 there.

[The OG Beef]

Ridiculous policy. One of many reasons I went with a small, family owned AD.


Sent from my iPhone using Tapatalk

[grahammackay86]

Originally Posted by The OG Beef

Ridiculous policy. One of many reasons I went with a small, family owned AD.


Sent from my iPhone using Tapatalk

Yes, the main AD I use is a family owned one and they just keep the watch in the safe until you’re ready to collect it, no hassle at all.

[Apdl]

That is a ridiculous policy.
Sorry to hear that

[Carbon Brakes]

You miss every shot you don't take. You will never be offered a Pepsi again from that AD.

[cerendigit]

Life is short, get it from a reputable gray dealer, then move on and worry about more important things in your life.

[Law52]

Did you offer to pay for it and collect upon your return? As a good customer, I can’t see how they would be concerned whether it was on your arm or in there safe for a month as long as they had your money.

[espanol]

Originally Posted by cerendigit

Life is short, get it from a reputable gray dealer, then move on and worry about more important things in your life.

+1, without a single doubt.

Get one new, unworn. Yeah you pay a little more, but if you do eventually get the call you can always sell the first.

[travisb]

That's too bad. Have you reminded them that they told you the next one to come in is yours?

[Harry-57]

Originally Posted by grahammackay86

Yes, the main AD I use is a family owned one and they just keep the watch in the safe until you’re ready to collect it, no hassle at all.

Same with my AD. I've known them to keep a blue Sky Dweller for months because a customer was out of the country.

I was put off buying the Harrods BB because of the in store collection within 14 days requirement (now moot), but at least you could send a nominated representative in for you.

The AD with the 7 days in person collection policy is trying to tell you what is more important to them. In case you didn't take the hint the first time the subsequent wait tells you all you need to know.

[piratfisk]

Originally Posted by Carbon Brakes

You miss every shot you don't take. You will never be offered a Pepsi again from that AD.

I believe this to be true in this day & age.

Originally Posted by cerendigit

Life is short, get it from a reputable gray dealer, then move on and worry about more important things in your life.

This sounds like a great CoA. I support this, OP.

Originally Posted by travisb

That's too bad. Have you reminded them that they told you the next one to come in is yours?

If it wasn't in writing, they never said it. There is no loyalty to new buyers.

[dlddrrr]

If I were you in Dec 2022, I would’ve flown back home to pay and collect the watch, then fly back to the Middle East over the span of a weekend. Or I would’ve told work that I had extremely violent diarrhea and need to take some time off work.

From what I’ve been told by my AD and what I read on TRF, production of Pepsi is either very limited or non-existent due to a problem making the red part of the bezel. Might as well ask for a Sprite instead at this point.

[JC316]

In my opinion, part of buying a luxury watch is the experience.

The experience should be great!

[rrags]

Originally Posted by dlddrrr

If I were you in Dec 2022, I would’ve flown back home to pay and collect the watch, then fly back to the Middle East over the span of a weekend. Or I would’ve told work that I had extremely violent diarrhea and need to take some time off work.

From what I’ve been told by my AD and what I read on TRF, production of Pepsi is either very limited or non-existent due to a problem making the red part of the bezel. Might as well ask for a Sprite instead at this point.

+1.

I wonder if part of the reason for the no call since has been the assumed issue with the BLRO production and ADs not receiving them.

[inadeje]

I was out of the country for My last 3 AD collections. I had to provide a letter stating I was away and citing my family member who would be collecting in my absence. No issues.

Sorry that your AD wouldn’t accommodate your situation. Mine is Mayor’s owned by Watches of Switzerland

[WilsdorfNDavis]

Originally Posted by inadeje

I was out of the country for My last 3 AD collections. I had to provide a letter stating I was away and citing my family member who would be collecting in my absence. No issues.

Sorry that your AD wouldn’t accommodate your situation. Mine is Mayor’s owned by Watches of Switzerland

You had to provide a letter, like a note from Mom for a field trip?

[4 Aussies]

Originally Posted by cerendigit

Life is short, get it from a reputable gray dealer, then move on and worry about more important things in your life.

+3

[favx]

Originally Posted by cerendigit

Life is short, get it from a reputable gray dealer, then move on and worry about more important things in your life.

No better way to say this.

[painexpert]

Originally Posted by grahammackay86

Back in January 2022 I registered my interest at one of two Rolex AD’s that I am a continuous customer with for a BLRO on oyster bracelet. At the time, I knew it could be a lengthy wait or that I may never get the call at all.

Fast forward to December 2022 and I receive an email from the AD stating that my watch is coming in, upon first seeing it there was instant delight, however, I quickly realised there was an issue. The issue being that I was in the middle of a 2 month trip at work in the Middle East and this specific group in the UK has a strict collection policy. Their policy states the watch must be collected by only the person who registered for it within 7 days. Unable to do this I had to pass on the watch, obviously quite gutted as it’s a watch I’ve wanted since it was released.

When I explained the situation, my SA was quite sympathetic and said that the next Pepsi that came in when I was back in the UK would have my name on it. Upon hearing this I didn’t feel quite so bad upon missing out thinking I’d get the call again soon.

Now here’s the BUT… it’s been over 13 months since I got the call and they haven’t offered me the watch again. I’ve since been into the store and been in contact via email to let them know when I’m home, but nothing. In fact it’s worse than nothing as I received an email a few months back asking if I was still interested in the BLRO, to which I got my hopes up thinking they were going to offer it again, but then when I stated I was still interested they basically said “it’s very difficult to get at the moment, would you like to change your register of interest to another watch”.

I can’t help but feel annoyed, what are your thoughts?

More AD BS. Couldn't you pay for it online or send a cashiers check? Tell them that so and so will pick it up for you. Hell you will have already paid for it.

[Nairn1980]

Originally Posted by grahammackay86

Back in January 2022 I registered my interest at one of two Rolex AD’s that I am a continuous customer with for a BLRO on oyster bracelet. At the time, I knew it could be a lengthy wait or that I may never get the call at all.

Fast forward to December 2022 and I receive an email from the AD stating that my watch is coming in, upon first seeing it there was instant delight, however, I quickly realised there was an issue. The issue being that I was in the middle of a 2 month trip at work in the Middle East and this specific group in the UK has a strict collection policy. Their policy states the watch must be collected by only the person who registered for it within 7 days. Unable to do this I had to pass on the watch, obviously quite gutted as it’s a watch I’ve wanted since it was released.

When I explained the situation, my SA was quite sympathetic and said that the next Pepsi that came in when I was back in the UK would have my name on it. Upon hearing this I didn’t feel quite so bad upon missing out thinking I’d get the call again soon.

Now here’s the BUT… it’s been over 13 months since I got the call and they haven’t offered me the watch again. I’ve since been into the store and been in contact via email to let them know when I’m home, but nothing. In fact it’s worse than nothing as I received an email a few months back asking if I was still interested in the BLRO, to which I got my hopes up thinking they were going to offer it again, but then when I stated I was still interested they basically said “it’s very difficult to get at the moment, would you like to change your register of interest to another watch”.

I can’t help but feel annoyed, what are your thoughts?

I think that ship has sailed.


I recommend, as the grey market is so low right now, buy and enjoy your Pepsi. If you ever do get the call, sell the grey one, you likely wouldn’t lose much.

Best of both worlds and you can start enjoying your watch

[Andad]

I think you have had your chance.

That AD policy is the worst.

As has been said either move on to another AD and start this time wasting exercise again, buy second hand, or go grey?

ps. We need more Scottish pledge members Graham HLI.

[Armis]

Originally Posted by brandrea

It’s unfortunate that you were away when the first watch became available.

Are you still working with the same associate?

I have the same question: are you working with the same SA?
If so, then what does he/she say about this long delay?

[rmlovett1]

If you’re able….go grey and get a new one on your wrist within 24-48 hrs. Time vs money IMO.

[1William]

Such is the game and it does not make it any easier. I would go to a Trusted Seller, buy the watch and go on with it.

[grahammackay86]

Originally Posted by Law52

Did you offer to pay for it and collect upon your return? As a good customer, I can’t see how they would be concerned whether it was on your arm or in there safe for a month as long as they had your money.

Yeah, I offered to pay for it straight away and collect upon my return or even have my brother who lives close to the AD pick it up within the 7 days. This wasn’t allowed as per their policy.

[grahammackay86]

Originally Posted by dlddrrr

If I were you in Dec 2022, I would’ve flown back home to pay and collect the watch, then fly back to the Middle East over the span of a weekend. Or I would’ve told work that I had extremely violent diarrhea and need to take some time off work.

From what I’ve been told by my AD and what I read on TRF, production of Pepsi is either very limited or non-existent due to a problem making the red part of the bezel. Might as well ask for a Sprite instead at this point.

Unfortunately due to the nature of my work I was unable to fly back to the UK to collect the watch, I would have made the trip if it was possible!

Yeah the limited Pepsi production isn’t helping the matter.

[grahammackay86]

Originally Posted by inadeje

I was out of the country for My last 3 AD collections. I had to provide a letter stating I was away and citing my family member who would be collecting in my absence. No issues.

Sorry that your AD wouldn’t accommodate your situation. Mine is Mayor’s owned by Watches of Switzerland

That’s interesting to hear as the AD is one operated by WOS and apparently it’s their policy which isn’t flexible at all.

My previous watch from that AD was collected by my brother as I was away then also, I guess the policy wasn’t in place then.

[grahammackay86]

Originally Posted by Nairn1980

I think that ship has sailed.


I recommend, as the grey market is so low right now, buy and enjoy your Pepsi. If you ever do get the call, sell the grey one, you likely wouldn’t lose much.

Best of both worlds and you can start enjoying your watch

Yeah this is what I’m considering now, I’ve never gone grey for a watch but wouldn’t go too wrong doing it this way.