|
|
ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
12 August 2011, 11:52 AM
|
#1 |
|
"TRF" Member
Join Date: Jan 2011
Real Name: Coach
Location: Boston
Watch: Rolex Deep Sea
Posts: 1,297
|
UPDATE: Got my 320 back today...
Hey everyone, I had sent my new Pam to the service center in Dallas because of a faulty push button in the quick change strap system. I was a little worried to say the least because of some of the horror stories I'd heard. I had to take the plunge because it was under warranty and the only way this can be fixed is by replacing the entire case which is $$$$$. Well today I got it back and it is absolutely perfect! They replaced the case,put it through all the tests and fine tuning, and everything was covered under my warranty. Not only that, but both times I called the service center I got a very nice and helpful customer service person on the phone. It took 6 weeks which is reasonable,and in my case they actually got it to me a month earlier! Because they had to get the case shipped from Italy they had told me 10 weeks. I just wanted everyone to know so that if you ever have an issue and need to send your Pam for service you won't feel as nervous as I was. Sure my experience was as good as you can expect and I don't know if thats the norm or if having a bad experience is. All I can say is I couldn't be happier with my 320 and feel that Panerai delivered the kind of service one would EXPECT from a luxury watch line! So thank you Panerai! And thanks to all of you for helping me through this difficult situation and for all of your great advice. Good luck with all your beautiful watches and talk to you soon!!
   Here's a few quick shots of her after her plastic,..I mean..metal surgery!
Last edited by dalip; 12 August 2011 at 09:45 PM.. |
|
|
|
12 August 2011, 12:27 PM
|
#2 |
|
"TRF" Member
Join Date: Mar 2007
Real Name: Mik
Location: USA
Posts: 13,723
|
 Glad you didn't have to pay for that. I'm telling you, that strap systems scares me!
__________________
member#3242 |
|
|
|
|
12 August 2011, 12:46 PM
|
#3 |
|
"TRF" Member
Join Date: Jun 2009
Real Name: Adam
Location: Orlando, Florida
Watch: Me
Posts: 9,935
|
Looking good, love the 320 and very happy to hear of a great experience
__________________
The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki |
|
|
|
|
12 August 2011, 01:19 PM
|
#4 |
|
"TRF" Member
Join Date: May 2010
Real Name: Dan
Location: USA
Watch: This N That
Posts: 34,251
|
Glad to hear it went so smoothly for you and you got your watch back so soon. Nice to know there customer service was top notch just in case I ever need it.
__________________
When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons |
|
|
|
|
12 August 2011, 02:25 PM
|
#5 |
|
"TRF" Member
Join Date: Jan 2009
Real Name: Phil
Location: CA
Posts: 5,374
|
Nice to hear everything went smoothly...
did you send it thru an AD? or directly?
__________________
too much into watches... |
|
|
|
|
12 August 2011, 09:39 PM
|
#6 |
|
"TRF" Member
Join Date: May 2007
Location: .
Posts: 17,898
|
Very glad to hear it all worked out. As Phil asked, did you sent it through your AD??
|
|
|
|
|
13 August 2011, 12:24 AM
|
#7 |
|
"TRF" Member
Join Date: Jul 2009
Real Name: Barry
Location: california
Watch: OFFICINE PANERAI
Posts: 1,289
|
Wow!
Dodge a bullet!! I'm glad everything went fine.
__________________
|
|
|
|
|
13 August 2011, 06:12 AM
|
#8 |
|
"TRF" Member
Join Date: Aug 2008
Real Name: Bryan
Location: Oregon
Posts: 7,399
|
Good to hear a positive PASC experience. Sweet combo BTW!
__________________
Rolex / Panerai / Omega |
|
|
|
|
13 August 2011, 06:15 AM
|
#9 |
|
2024 Pledge Member
Join Date: May 2008
Real Name: Panos
Location: Athens, Greece
Watch: 16710
Posts: 8,704
|
Glad that everything went Ok !!!!
Now enjoy
|
|
|
|
|
13 August 2011, 09:07 AM
|
#10 | |
|
"TRF" Member
Join Date: Jan 2011
Real Name: Coach
Location: Boston
Watch: Rolex Deep Sea
Posts: 1,297
|
Quote:
|
|
|
|
|
|
13 August 2011, 11:32 AM
|
#11 |
|
"TRF" Member
Join Date: Jul 2009
Real Name: Christiaan
Location: Fort Mill, SC
Watch: 67' Breitling Navi
Posts: 1,617
|
Excellent! I still feel that Panerai needs to speed up their service.
__________________
"Give me the luxuries of life and I will willingly do without the necessities" Frank Lloyd Wright. "For once you have tasted flight you will walk the earth with your eyes turned skyward. For there you have been and there you will long to return." DaVinci 
|
|
|
|
 |
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.
Linear Mode
