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EddieK12 · 5 June 2019, 09:19 AM

Several months ago, I posted a photo of my shattered Pepsi ceramic. Many of you asked me for an update when I get it back, with a photos of which insert they replace it with.

It took a few months, the insert was on backorder. I ended up only being charged for shipping costs, (about $125). Shout out to Rolex!! Great customer service.

Here is a photo of before and after, won't let that happen again

jeffnnj · 5 June 2019, 09:22 AM

No offense but I think it's bullshit that they didn't eat shipping.

SS Oyster · 5 June 2019, 09:25 AM

Happy you got it back all fixed up.

Sent from my iPhone using Tapatalk

russ86 · 5 June 2019, 09:29 AM

Wow first time I see shattered pepsi insert. Let me ask you, what reference is this? Because on shattered picture the insert looks older and they replaced it with never version.

RJRJRJ · 5 June 2019, 09:43 AM

Nice.. Good on them for taking care of you. Do you still have the broken bezel or did you send it to them?

Jim Smyth · 5 June 2019, 09:48 AM

Quote:

Originally Posted by jeffnnj

No offense but I think it's bullshit that they didn't eat shipping.

Maybe you should read the original thread before you slam Rolex too much. IMO the OP should have also paid for the new insert.

https://www.rolexforums.com/showthre...ighlight=pepsi

EddieK12 · 5 June 2019, 09:49 AM

Quote:

Originally Posted by Jim Smyth

Maybe you should read the original thread before you slam Rolex too much. IMO the OP should have also paid for the new insert.

https://www.rolexforums.com/showthre...ighlight=pepsi

I totally agree my man. I deserved to pay in this case, big time.. That's why I would give them the biggest shout out I could in this case! Thanks for linking the original post!

EddieK12 · 5 June 2019, 09:50 AM

Quote:

Originally Posted by RJRJRJ

Nice.. Good on them for taking care of you. Do you still have the broken bezel or did you send it to them?

They required the original to be sent in in order to be serviced under warranty.

Mr.Rolex1 · 5 June 2019, 10:04 AM

Congrats and looking good

David5807 · 5 June 2019, 10:10 AM

How did you shatter the bezel? This
is the first time I've seen that happen.

77T · 5 June 2019, 10:18 AM

Quote:

Originally Posted by jeffnnj

No offense but I think it's bullshit that they didn't eat shipping.

This case is different in many ways.

But if you ever have a warranty repair needed, one of the benefits of buying from a local AD is they will take care of sending it in for you - and getting it back to you.

Sent from my iPhone using Tapatalk Pro

dardeca · 5 June 2019, 10:21 AM

Quote:

Originally Posted by EddieK12

Several months ago, I posted a photo of my shattered Pepsi ceramic. Many of you asked me for an update when I get it back, with a photos of which insert they replace it with.

It took a few months, the insert was on backorder. I ended up only being charged for shipping costs, (about $125). Shout out to Rolex!! Great customer service.

Here is a photo of before and after, won't let that happen again

Which RSC did you send it to...Dallas or NY?

Scapegoat · 5 June 2019, 10:21 AM

What happens if Bezel was shattered and owner threw it away?

Would RSC then reject the service?

Mattomatic · 5 June 2019, 10:39 AM

Congrats!! That's great. This could have easily been MUCH more expensive. I'd gladly pay for shipping.

I took my GMT in to RSC Toronto due to a busted mainspring, and even thought my watch was no longer on warranty, they covered the cost of the repair.

Their customer service really does keep me coming back and because of that I hold the company in high regard. It's smart on their part.

Enjoy having your watch back!

Rolexoman · 5 June 2019, 10:44 AM

Quote:

Originally Posted by Jim Smyth

Maybe you should read the original thread before you slam Rolex too much. IMO the OP should have also paid for the new insert.

https://www.rolexforums.com/showthre...ighlight=pepsi

Exactly, pretty decent of them to eat the cost on that

RichM · 5 June 2019, 11:41 AM

I’d gladly eat the cost of the shipping.

Looks great! Glad it worked out for you.

BNA/LION · 5 June 2019, 11:56 AM

Good to see it's all back together.

iheartrolexx · 5 June 2019, 11:58 AM

wow free of charge for the insert

eco8gator · 5 June 2019, 12:01 PM

So let me get this straight...

You damaged your own insert by taking the watch apart and forcing it back together and received a new one for free.

Danny83 · 5 June 2019, 12:04 PM

So even the bezel has a waitlist lol ....glad you got it back

frankfrazetta · 5 June 2019, 12:06 PM

Quote:

Originally Posted by EddieK12

Several months ago, I posted a photo of my shattered Pepsi ceramic. Many of you asked me for an update when I get it back, with a photos of which insert they replace it with.

It took a few months, the insert was on backorder. I ended up only being charged for shipping costs, (about $125). Shout out to Rolex!! Great customer service.

Here is a photo of before and after, won't let that happen again

Hmmm. Shipping costs from Mars maybe?

Runnin' Rebel · 5 June 2019, 12:19 PM

I wonder if you could’ve kept like half and told them it flew across a room and you didn’t find it then inclose it in acrylic as small paper weight for desk

😂

KBM · 5 June 2019, 12:49 PM

Glad to see they took care of it, Mark. $150 to solve that problem seems like a steal.

AJM914 · 5 June 2019, 12:55 PM

Lookin good!

Chadridv · 5 June 2019, 12:58 PM

very nice! Congrats on the homecoming.

Greenwich Mean Time · 5 June 2019, 01:02 PM

Congrats! From now on I'd leave it to the professionals. ;)

dcash0615 · 5 June 2019, 01:14 PM

Congratulations on this working out in your favor. Enjoy your BLRO.

Ticknaway · 5 June 2019, 01:17 PM

Happy to hear accounts of great RSC service in case I need it in the future!

WARVET · 5 June 2019, 01:42 PM

Most striking is how plain the watch looks without the bezel

Runnin' Rebel · 5 June 2019, 01:49 PM

Quote:

Originally Posted by kauebm

Glad to see they took care of it, Mark. $150 to solve that problem seems like a steal.

Agree yes.
I just thought it would be nice to send in half and keep half as a memento. Just thinking what could ROLEX do if OP said half of it it shot across the room and he couldn’t find it.

Glad it’s fixed

5 June 2019, 09:19 AM	#1
EddieK12 "TRF" Member Join Date: May 2018 Location: Franklin TN Posts: 608	Update on broken Pepsi Ceramic back from RSC Several months ago, I posted a photo of my shattered Pepsi ceramic. Many of you asked me for an update when I get it back, with a photos of which insert they replace it with. It took a few months, the insert was on backorder. I ended up only being charged for shipping costs, (about $125). Shout out to Rolex!! Great customer service. Here is a photo of before and after, won't let that happen again

5 June 2019, 10:39 AM	#14
Mattomatic "TRF" Member Join Date: May 2014 Real Name: Matt Location: Toronto, ON Watch: Explorer 1 Posts: 292	Congrats!! That's great. This could have easily been MUCH more expensive. I'd gladly pay for shipping. I took my GMT in to RSC Toronto due to a busted mainspring, and even thought my watch was no longer on warranty, they covered the cost of the repair. Their customer service really does keep me coming back and because of that I hold the company in high regard. It's smart on their part. Enjoy having your watch back! __________________ -------------------------------- 116710BLNR - DJ 1601- Explorer 124270 - Pepsi 16710 http://instagram.com/timetowatch

5 June 2019, 11:41 AM	#16
RichM 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 28,166	I’d gladly eat the cost of the shipping. Looks great! Glad it worked out for you. __________________ "I love to work at nothing all day" TRF #139960

5 June 2019, 11:56 AM	#17
BNA/LION 2024 ROLEX DATEJUST41 Pledge Member Join Date: May 2011 Real Name: Larry Location: San Diego, CA Watch: ROLEX Posts: 25,193	Good to see it's all back together. __________________ ✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron.

5 June 2019, 12:19 PM	#22
Runnin' Rebel "TRF" Member Join Date: Jan 2010 Real Name: Mark Location: 🤔 Posts: 8,424	😁😁😁😁😁😁 I wonder if you could’ve kept like half and told them it flew across a room and you didn’t find it then inclose it in acrylic as small paper weight for desk 😂 __________________ ♛

5 June 2019, 09:22 AM	#2
jeffnnj "TRF" Member Join Date: Dec 2015 Location: Northern NJ Posts: 763	No offense but I think it's bullshit that they didn't eat shipping.

5 June 2019, 09:25 AM	#3
SS Oyster "TRF" Member Join Date: Sep 2008 Location: USA Posts: 8,800	Happy you got it back all fixed up. Sent from my iPhone using Tapatalk

5 June 2019, 09:29 AM	#4
russ86 "TRF" Member Join Date: Mar 2018 Real Name: Ross C. Location: Miami, FL. Posts: 947	Wow first time I see shattered pepsi insert. Let me ask you, what reference is this? Because on shattered picture the insert looks older and they replaced it with never version.

5 June 2019, 09:43 AM	#5
RJRJRJ "TRF" Member Join Date: Aug 2011 Location: USA Posts: 3,496	Nice.. Good on them for taking care of you. Do you still have the broken bezel or did you send it to them?

5 June 2019, 10:04 AM	#9
Mr.Rolex1 Banned Join Date: Apr 2019 Real Name: Mike Location: San Diego, CA Watch: Submariner Posts: 1,197	Congrats and looking good

5 June 2019, 10:10 AM	#10
David5807 "TRF" Member Join Date: Jan 2018 Location: USA Posts: 2,657	How did you shatter the bezel? This is the first time I've seen that happen.

5 June 2019, 10:21 AM	#13
Scapegoat "TRF" Member Join Date: Jun 2016 Real Name: Lee Location: South East Asia Watch: Tudor Pro Posts: 1,765	What happens if Bezel was shattered and owner threw it away? Would RSC then reject the service?

5 June 2019, 11:58 AM	#18
iheartrolexx Banned Join Date: May 2019 Location: 215 Posts: 470	wow free of charge for the insert

5 June 2019, 12:01 PM	#19
eco8gator "TRF" Member Join Date: Nov 2013 Location: Florida Watch: 5060/a Posts: 1,119	So let me get this straight... You damaged your own insert by taking the watch apart and forcing it back together and received a new one for free.

5 June 2019, 12:04 PM	#20
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,162	So even the bezel has a waitlist lol ....glad you got it back

5 June 2019, 12:49 PM	#23
KBM 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jan 2010 Real Name: K. Location: 780 Posts: 10,386	Glad to see they took care of it, Mark. $150 to solve that problem seems like a steal.

5 June 2019, 12:55 PM	#24
AJM914 "TRF" Member Join Date: Jan 2016 Real Name: AJ Location: NY Watch: ♕ Posts: 6,761	Lookin good! __________________

5 June 2019, 12:58 PM	#25
Chadridv 2024 Pledge Member Join Date: Oct 2014 Real Name: Chadri Location: LI, NY Watch: 116610LV Posts: 11,343	very nice! Congrats on the homecoming. __________________ - i͞n͟s͞t͟a͞g͞r͟a͞m͞ @ⓒⓄⓁⒹⓒⒶⓈⒺⓦⒶⒶⓉⒸⒽⒺⓈ

5 June 2019, 01:02 PM	#26
Greenwich Mean Time "TRF" Member Join Date: Dec 2015 Location: PNW Watch: 116710LN Posts: 458	Congrats! From now on I'd leave it to the professionals. ;) __________________ 116710LN Current 16610 Sold 1675 Gifted

5 June 2019, 01:14 PM	#27
dcash0615 2024 Pledge Member Join Date: Jan 2007 Real Name: Dave Location: CA Watch: es Posts: 4,362	Congratulations on this working out in your favor. Enjoy your BLRO. __________________ Instagram @dcash0615 2FA security active

5 June 2019, 01:17 PM	#28
Ticknaway "TRF" Member Join Date: Aug 2015 Real Name: Dave Location: USA Watch: Rolex Posts: 1,028	Happy to hear accounts of great RSC service in case I need it in the future!

5 June 2019, 01:42 PM	#29
WARVET "TRF" Member Join Date: Jul 2010 Real Name: Vincent Location: Louisiana Watch: 16710 Coke Posts: 448	Most striking is how plain the watch looks without the bezel

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