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superdog · 14 December 2019, 01:47 AM

I bought a truly limited edition, to 357 pieces, watch from a brand I very much appreciate. I purchased from an authorized dealer.

They told me at the time that the set was incomplete as it didn’t yet have the LE Certificate. However, they guaranteed me that it would be coming. And for months they informed me it was close. Then it was imminent in the coming days.

And then it wasn’t coming at all. They stopped producing them for this watch and it wasn’t going to be produced again. Ever. It was apparently escalated so they offered me a watch box as consolation.

This watch was over $16,000. Now it’s an incomplete set worth less than half that. Clearly that’s bad in the world of this watch community we all congregate in.

I do consider value and value retention when buying a watch. Or anything actually.

I have been very loyal to this brand for years. I never buy gray as they have most of their collection available for purchase. I’m disappointed. I have the email for some big wigs. And I’m going to send off an extremely polite but pointed email.

But was curious to the hives collective thoughts before I do so.

Thanks folks.

Noonan · 14 December 2019, 01:51 AM

If it's a watch you always wanted and plan on keeping, I don't see why not having the certificate is a big deal. I'd still bring it up with the dealer and see if they'll do anything but what's the issue otherwise? Wear the watch, enjoy, and don't worry about resale value if you bought it for yourself.

superdog · 14 December 2019, 01:56 AM

Quote:

Originally Posted by Noonan

If it's a watch you always wanted and plan on keeping, I don't see why not having the certificate is a big deal. I'd still bring it up with the dealer and see if they'll do anything but what's the issue otherwise? Wear the watch, enjoy, and don't worry about resale value if you bought it for yourself.

It’s the principal as much as anything else.

Truth is, my VP of sales always loved it. It just became part of his Christmas bonus. He would never ever sell it.

But you don’t think this situation is wrong?

Noonan · 14 December 2019, 01:57 AM

Quote:

Originally Posted by superdog

It’s the principal as much as anything else.

Truth is, my VP of sales always loved it. It just became part of his Christmas bonus. He would never ever sell it.

But you don’t think this situation is wrong?

I do, which is why I said I'd still see what the dealer is willing to do for you. But if less than 400 were made, do you think you'll ever see another one new to purchase? Is the certificate worth losing out on the watch all together?

superdog · 14 December 2019, 02:01 AM

Quote:

Originally Posted by Noonan

I do, which is why I said I'd still see what the dealer is willing to do for you. But if less than 400 were made, do you think you'll ever see another one new to purchase? Is the certificate worth losing out on the watch all together?

Interestingly enough, they have another.

I think it’s the last. And I love it. But not enough to buy it again.

Famz_01 · 15 December 2019, 01:33 AM

Quote:

Originally Posted by superdog

Interestingly enough, they have another.

I think it’s the last. And I love it. But not enough to buy it again.

I would return it. I like all my sets being 100% complete Imo thats unacceptable

tudorbaja27 · 14 December 2019, 05:06 AM

Quote:

Originally Posted by superdog

It’s the principal as much as anything else.

Truth is, my VP of sales always loved it. It just became part of his Christmas bonus. He would never ever sell it.

But you don’t think this situation is wrong?

Any job openings coming up?

JParm · 14 December 2019, 01:53 AM

Unacceptable to me, especially at such a high value.

I would do my best to return it and go to the top, if need be.

Noonan · 14 December 2019, 01:54 AM

Quote:

Originally Posted by jpeezy14@hotmail.com

Unacceptable to me, especially at such a high value.

I would do my best to return it and go to the top, if need be.

You'd return a very limited production watch you wanted and would not be able to find/buy new again because of a missing certificate?

JParm · 14 December 2019, 01:59 AM

Quote:

Originally Posted by Noonan

You'd return a very limited production watch you wanted and would not be able to find/buy new again because of a missing certificate?

For me, yes. It would always be something nagging at the back of my mind.

Plus, the OP said that he purchases with value in mind and stated that said value these days is "less than half" of the purchase price of $16,000.

So with that data, yes - I would.

Noonan · 14 December 2019, 02:03 AM

Quote:

Originally Posted by jpeezy14@hotmail.com

For me, yes. It would always be something nagging at the back of my mind.

Plus, the OP said that he purchases with value in mind and stated that said value these days is "less than half" of the purchase price of $16,000.

So with that data, yes - I would.

A product with no certificate is better than no product at all, IMO. If this were a mass produced model he could find elsewhere, I'd agree. But giving up the chance of ever having the watch new over a piece of paper seems silly to me.

People still buy Rolex's when ADs hold on to warranty cards, making them incomplete.

If this is being gifted to a colleague (SUPER nice gesture, by the way!) why is resale value a concern?

superdog · 14 December 2019, 02:03 AM

Quote:

Originally Posted by jpeezy14@hotmail.com

For me, yes. It would always be something nagging at the back of my mind.

Plus, the OP said that he purchases with value in mind and stated that said value these days is "less than half" of the purchase price of $16,000.

So with that data, yes - I would.

I happen to agree with your sentiment.

GB-man · 14 December 2019, 01:58 AM

I would no question be returning it to omega Seth. Thats bs.

superdog · 14 December 2019, 02:02 AM

Quote:

Originally Posted by GB-man

I would no question be returning it to omega Seth. Thats bs.

My thoughts too. But I gifted it.

I’d still like to be compensated in some way.

Fat_ninja · 15 December 2019, 06:20 AM

Quote:

Originally Posted by GB-man

I would no question be returning it to omega Seth. Thats bs.

I agree... this would piss me off like no tomorrow

rootbeer7 · 14 December 2019, 02:01 AM

Is there a way of contacting the manufacturer directly and requesting a copy? You don't mention which brand. Either way, it's very disappointing if it was supposed to be part of the sale.

zengineer · 14 December 2019, 02:02 AM

If it didn't come with the cert then it isn't incomplete. And even if you want to go with the notion that it is incomplete there is no way a missing cert takes away half the value. If a piece of paper is needed to prove it's special then it isn't.

You are going to tell us what it is right?

Sent from my SM-G960U using Tapatalk

superdog · 14 December 2019, 02:08 AM

Quote:

Originally Posted by zengineer

If it didn't come with the cert then it isn't incomplete. And even if you want to go with the notion that it is incomplete there is no way a missing cert takes away half the value. If a piece of paper is needed to prove it's special then it isn't.

You are going to tell us what it is right?

Sent from my SM-G960U using Tapatalk

Speedy Split Seconds.

Most of them had the cert. I think all. This was sold with the intention of them making it complete.

If I hadn’t gifted it, and I did want to sell it someday, I’m selling an incomplete set. I’d lose a significant amount. Some buyers might not even buy an incomplete LE set without the cert.

Noonan · 14 December 2019, 02:11 AM

Quote:

Originally Posted by superdog

If I hadn’t gifted it, and I did want to sell it someday, I’m selling an incomplete set. I’d lose a significant amount. Some buyers might not even buy an incomplete LE set without the cert.

But that's not the case so why consider it? Will the lucky person receiving it care about the cert or will they just be thrilled to have the watch? That's really all that should matter if it's a gift.

superdog · 14 December 2019, 02:16 AM

Quote:

Originally Posted by Noonan

But that's not the case so why consider it? Will the lucky person receiving it care about the cert or will they just be thrilled to have the watch? That's really all that should matter if it's a gift.

No sir. He doesn’t care at all. Not one bit.

I consider it only because it’s still the reality we live in. Because my circumstances change, you feel it’s okay for someone to not live up to their obligation?

They don’t know that I gifted it. I understand your point. I do. Which is why I asked this question.

But I also feel it’s fair that they somehow make this right.

Noonan · 14 December 2019, 02:18 AM

Quote:

Originally Posted by superdog

No sir. He doesn’t care at all. Not one bit.

I consider it only because it’s still the reality we live in. Because my circumstances change, you feel it’s okay for someone to not live up to their obligation?

Not at all. Like I said earlier, definitely bring it up and get whatever you can from the AD (Or Omega directly if they're able). I just don't agree with returning the watch over it if it's as limited as you mention.

zengineer · 14 December 2019, 02:33 AM

Quote:

Originally Posted by superdog

Speedy Split Seconds.

Most of them had the cert. I think all. This was sold with the intention of them making it complete.

If I hadn’t gifted it, and I did want to sell it someday, I’m selling an incomplete set. I’d lose a significant amount. Some buyers might not even buy an incomplete LE set without the cert.

Ok...but over half the value?

Sent from my SM-G960U using Tapatalk

superdog · 14 December 2019, 03:04 AM

Quote:

Originally Posted by zengineer

Ok...but over half the value?

Sent from my SM-G960U using Tapatalk

Hard to say.

I might be wrong.

What do you think? Could you be wrong?

zengineer · 14 December 2019, 03:34 AM

Quote:

Originally Posted by superdog

Hard to say.

I might be wrong.

What do you think? Could you be wrong?

I am frequently wrong but I buy and sell a lot of watches and 50%+ seems a bit much. And if it really is that much I would think the missing cert is o ly a small part of the hit.

Sent from my SM-G960U using Tapatalk

Chewbacca · 14 December 2019, 02:04 AM

Write the manufacturer directly (assuming Omega). Tell them it was never given by the AD. Don't be aggressive. Many manufacturers offer replacement cards, certificates, boxes, etc...

superdog · 14 December 2019, 02:08 AM

Quote:

Originally Posted by Chewbacca

Write the manufacturer directly (assuming Omega). Tell them it was never given by the AD. Don't be aggressive. Many manufacturers offer replacement cards, certificates, boxes, etc...

This is my current plan.

Chewbacca · 14 December 2019, 02:08 AM

Quote:

Originally Posted by superdog

This is my current plan.

Wouldn't happen to be a SMP Platinum would it?

superdog · 14 December 2019, 02:12 AM

Quote:

Originally Posted by Chewbacca

Wouldn't happen to be a SMP Platinum would it?

Ha. If only...

subtona · 14 December 2019, 02:14 AM

Disappointing that you were not given accurate information until several months after purchasing the watch.

A good customer treated poorly by the AD.

If you choose to continue a relationship with the AD,
then let them know it is up to them make it right.

superdog · 14 December 2019, 02:19 AM

Quote:

Originally Posted by subtona

Disappointing that you were not given accurate information until several months after purchasing the watch.

A good customer treated poorly by the AD.

If you choose to continue a relationship with the AD,
then let them know it is up to them make it right.

This is where I’m at, Gus.

And I love the team there. They are truly amazing. This isn’t their fault. They were given incorrect information and then had to break the news to me.

But it makes me think twice about ever buying an Omega again. I realize my mind changes like the wind. And if something came out that I wanted, I’d likely buy it.

But for today. For the moment, I don’t think this is fair.

14 December 2019, 01:47 AM	#1
superdog 2024 Pledge Member Join Date: Oct 2011 Real Name: Seth Location: nj Watch: Omega Posts: 24,693	What would you do? I bought a truly limited edition, to 357 pieces, watch from a brand I very much appreciate. I purchased from an authorized dealer. They told me at the time that the set was incomplete as it didn’t yet have the LE Certificate. However, they guaranteed me that it would be coming. And for months they informed me it was close. Then it was imminent in the coming days. And then it wasn’t coming at all. They stopped producing them for this watch and it wasn’t going to be produced again. Ever. It was apparently escalated so they offered me a watch box as consolation. This watch was over $16,000. Now it’s an incomplete set worth less than half that. Clearly that’s bad in the world of this watch community we all congregate in. I do consider value and value retention when buying a watch. Or anything actually. I have been very loyal to this brand for years. I never buy gray as they have most of their collection available for purchase. I’m disappointed. I have the email for some big wigs. And I’m going to send off an extremely polite but pointed email. But was curious to the hives collective thoughts before I do so. Thanks folks. __________________ If happiness is a state of mind, why look anywhere else for it? IG: gsmotorclub IG: thesawcollection (Both mostly just car stuff)

14 December 2019, 01:53 AM	#8
JParm 2024 ROLEX DATEJUST41 Pledge Member Join Date: Aug 2010 Location: NorCal Watch: Yes! Posts: 6,556	Unacceptable to me, especially at such a high value. I would do my best to return it and go to the top, if need be. __________________

14 December 2019, 01:58 AM	#13
GB-man 2024 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 36,859	I would no question be returning it to omega Seth. Thats bs. __________________

14 December 2019, 02:01 AM	#16
rootbeer7 "TRF" Member Join Date: Jan 2014 Location: london Posts: 5,959	Is there a way of contacting the manufacturer directly and requesting a copy? You don't mention which brand. Either way, it's very disappointing if it was supposed to be part of the sale. __________________ @imrootbeer7

14 December 2019, 02:14 AM	#29
subtona "TRF" Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 25,995	Disappointing that you were not given accurate information until several months after purchasing the watch. A good customer treated poorly by the AD. If you choose to continue a relationship with the AD, then let them know it is up to them make it right. __________________

14 December 2019, 01:51 AM	#2
Noonan Banned Join Date: Jul 2008 Location: US Watch: 3570.50 Posts: 2,156	If it's a watch you always wanted and plan on keeping, I don't see why not having the certificate is a big deal. I'd still bring it up with the dealer and see if they'll do anything but what's the issue otherwise? Wear the watch, enjoy, and don't worry about resale value if you bought it for yourself.

14 December 2019, 02:02 AM	#17
zengineer "TRF" Member Join Date: Jul 2016 Location: Michigan Posts: 4,559	If it didn't come with the cert then it isn't incomplete. And even if you want to go with the notion that it is incomplete there is no way a missing cert takes away half the value. If a piece of paper is needed to prove it's special then it isn't. You are going to tell us what it is right? Sent from my SM-G960U using Tapatalk

14 December 2019, 02:04 AM	#25
Chewbacca Banned Join Date: May 2012 Real Name: CJ Location: Kashyyyk Watch: Kessel Run Chrono Posts: 21,113	Write the manufacturer directly (assuming Omega). Tell them it was never given by the AD. Don't be aggressive. Many manufacturers offer replacement cards, certificates, boxes, etc...

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