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7 August 2021, 11:38 PM | #31 |
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So I was thinking, what should I do in the event of them not responding or not offering to follow up on my wishes for a replacement.
Better images below in better light. |
8 August 2021, 12:37 AM | #32 |
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8 August 2021, 12:46 AM | #33 | |
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8 August 2021, 12:59 AM | #34 | |
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8 August 2021, 01:08 AM | #35 |
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If all efforts to work with them fail then I would probably sell the watch. If you're anything like me then this would drive me absolutely mad.
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8 August 2021, 01:12 AM | #36 |
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I would return. Don’t accept a polish especially on a brand new timepiece you haven’t worn.
These are readily available from any Patek AD so don’t be afraid to walk away and buy elsewhere. It’s a great reference to start a purchase history so you want to make sure it’s at an AD where things are reciprocated. Keep us posted! |
8 August 2021, 01:22 AM | #37 |
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Agree with others that it’s unacceptable. Another possibility is it came from Patek with scratches (but this wouldn’t explain worn strap). A couple of years ago, I turned down a 5712r that was opened in front of me. It had uneven polishing on one of the lugs that was only visible at certain angles.
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8 August 2021, 01:51 AM | #38 |
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Real Name: Ash
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Watch: AP Royal Oak
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OP you redacted the AD name with 8 X’s, if the 8 X signifies 8 letters and the name begins with a P, a very good friend of mine had disgusting service from this AD on a Patek.
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8 August 2021, 01:54 AM | #39 |
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8 August 2021, 02:12 AM | #40 |
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Incoming - First Patek
It’s not my story to tell and my friend is also a member here. However the AD I’m referring to were professional up to the point that my friend transferred the money for a new Patek and once they received the money they started to behave in a dishonourable way and certainly not in a way that you would expect from a Patek dealer.
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8 August 2021, 02:26 AM | #41 | |
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8 August 2021, 02:38 AM | #42 | |||||
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Will try and go down this route, but as suggested in your PM, if they try and pin the damage on me that's a different matter. Haven't given that too much consideration yet but sure hope it doesn't go that way.
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It is supposed to be a brand new Patek (my first one) - hand crafted and finished by some folk in Geneva for over 9 months! I'm simply not having it like this. The more I think of it the more angry I get. Quote:
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Those marks on the side of the case looks like its been brushing up on something or rested on the case side. No ideas for the mark on the case back though. Potentially it may not have been wrapped in the window but scratched whilst putting it on, or taking it off the window display holder. Quote:
If worst comes to worst, will Patek HQ be interested and would they help? |
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8 August 2021, 03:13 AM | #43 |
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Real Name: Joseph
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Oh, hell no. Return it, brother.
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8 August 2021, 08:39 AM | #44 |
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Real Name: Martin
Location: usa
Watch: 116610LN, 216570
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As much as you want to stay cool headed, this is not acceptable
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8 August 2021, 12:48 PM | #45 |
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Congratulations
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8 August 2021, 07:33 PM | #46 |
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You should contact the AD and forward them some of the photos, while some micro-scratches are inevitable, those are not micro in any shape or form. I believe they owe you an explanation and a replacement watch.
Were these pictures taken straight out of the packaging upon receiving the mail? If these photos were taken straight out of the packaging with time stamps, I believe Patek Geneva in Switzerland will have something to say about it. If this was truly the same said watch that was brand new, packed up securely and inspected pre-sales, shipped safely over, there is no way on god's green earth that it would have such surface wear on it. In the event of them not replying or giving you a satisfactory response, I believe you will have some recourse contacting Patek Geneva with the photos and time stamps.
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8 August 2021, 08:34 PM | #47 | |
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Yes, straight out of the box on the same evening as arrival. The scratches were obvious straightaway and has not been tried on in the household. I tried the same piece on in the Patek Salon and none of the worn pin holes on the strap would correlate with where I would fasten it.
I forwarded the images in the OP to the AD and have yet to receive a response since Friday. They have not received the latest photos with videos. The photos were taken from an iPhone. There is no doubt it arrived safely, however, that's besides the point regarding scratches. I cannot see how myself, as a buyer have any reason to lie about the damage on arrival and spending my free time discussing it on a forum whilst not being able to wear it in the process. Quote:
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8 August 2021, 08:41 PM | #48 |
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When dealing with the AD you might as well tell them this is now all on this forum, give them the link, and all eyes are watching how they handle this.
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8 August 2021, 08:48 PM | #49 |
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Whether it results in a good or bad outcome, the AD might sue me for defamation
I came here for some experienced advise, or to ascertain whether I am blowing this out of proportion. I have been registered since 2012 with less than 50 posts, so I'm hardly fabricating a newly received Patek with damage for fun! |
8 August 2021, 08:54 PM | #50 | |
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Quote:
You haven’t defamed them as you’ve specifically kept their name from the forum and also stressed that you don’t wish to name them. Sent from my iPhone using Tapatalk |
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8 August 2021, 10:04 PM | #51 |
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I am sorry that this happened. Consumer protection laws are very specific and my understanding is that the UK is very good with this. Stop dancing with the AD and tell them that you want a refund unless they have another new watch to present you or another model that you want. No polishing a new watch. Get your money back and go find a watch that you want that meets your specifications.
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8 August 2021, 10:29 PM | #52 | |
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If it were me I think I would be so jaded with what’s happened I could not keep the watch or maintain a relationship with this AD. I’d be pissed off every time I looked at it which isn’t exactly what you want with a new Patek. Return. Refund. New AD. |
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8 August 2021, 11:08 PM | #53 |
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I would contact the corporate office of Patek in the UK and explain the situation immediately. Worst case call your credit card company and cancel payment and plead your case to them before its to late stating you want a refund for a damaged item they won't take back. If the boutique hasn't reached out to you by now for some kind of resolution that's a very bad sign.
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8 August 2021, 11:19 PM | #54 | |
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Quote:
In the worst case scenario, you would have consumer protection, CC dispute (if you paid via CC) and a feedback to Patek Geneva as multiple fallbacks. All the best on how this turns out!
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8 August 2021, 11:26 PM | #55 | |
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I agree. Anything else is foolish, OP. And I would call the AD and speak with manager, not rely on email. Sent from my iPhone using Tapatalk Pro |
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8 August 2021, 11:40 PM | #56 |
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Wow. This is simply not acceptable. Terrible service and that reply is shocking.
This is not the Patek boutique in London nor the AD that I buy most of my watches from. They are much much better than this. |
9 August 2021, 12:57 AM | #57 |
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Unacceptable as shown esp from a ad I would ask for a new one or a refund period
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9 August 2021, 12:57 AM | #58 |
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Guys, I had to follow up with emails as I could not get through to the sales rep or manager by phone. In any case, they had to see the issue in question via photos.
If I don't receive a response on Monday morning then I will have to call again. |
9 August 2021, 06:52 AM | #59 |
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Real Name: Steven
Location: Norway, Europe
Watch: PP - 5726
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Im sorry you have to go through this. PP is something special and I really hope the AD makes things right. *fingers crossed*
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9 August 2021, 10:35 AM | #60 |
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So sorry this happened to you. I would not accept the watch in such a condition even at half off. Nothing less than perfect.
I do believe (at least hope) that a bonafide, professional AD would have two people inspect the watch together before shipping. Nonetheless I do not like their response. A pardner of mine purchased a watch around 100K (which by some of the standards here not earth shattering). The watch was delivered to him by armored transport and the delivery champ had to watch my buddy open the package and accept the watch after checking it. |
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