Plz help asap :"(

[salajinlama]

Hi i bought a rolex from a website was listed as Reference number 69178

with diamond bezel and dial , as factory diamonds all

but when i took it to rolex to check they said the diamonds on the bezel is custom !!! And the REF NUM IS 79178 they open it a part but they didnt open the bezel and by their system its showing only rolex without diamond bezel for this model

and the seller only respond is im sure its factory and u have to open the bezel to see

is it all rolex factory bezel have rolex crown logo ? plz i need ur help how to make sure

does this model came in diamonds on bezel and dial?

[Black_5]

Hi and welcome to TRF.

Are you able to provide photo’s?

I believe that both of these models came with fluted bezels, but there are plenty of aftermarket diamond bezel conversions, some better than others.

Did you take it to an Ad or a Rolex Service centre?

If you “took it to Rolex” I expect they would know what to check and would have no reason to lie to you.

I would certainly take their word over the sellers (especially if they don’t even know what model they have), and if this is not what you want, return it and get your money back if you still can.

Good luck…


SOoO many watches SOoO little time...

[salajinlama]

thank u so much for ur respond , i took it to Rolex Service centre

they checked by model but they didnt open the bezel and the seller kept asking

for the bezel to be open

i cant return it as he said its been a while now since i bought it from him

which is 2 weeks! and that rolex dont know about this old model

:( im thinking that i have to go again to rolex to ask them to open the bezel

i cant attach photos i kept getting Upload Errors

[swaini3]

The 69178 has a 2135 caliber, the 79178 has a 2235 caliber. Ref wise, one is an upgrade of the other. You dont need to open the bezel to check. Just open the 12 oclock side of the bracelet and you can find the reference number on the case. The bezels are the same part number for both and is not diamond. I doubt Rolex got it wrong. Sorry...

[salajinlama]

thank u for ur respond , u mean the bezel cant be factory ?

[Black_5]

Originally Posted by salajinlama

thank u for ur respond , u mean the bezel cant be factory ?

Yes.

The bezel is not factory.

There is no need to remove the bezel to check.

It is quite common for diamonds bezel to be added to these watches, and sometimes this could even be done at a Rolex AD/jeweller at the time of purchase, so the seller may actually be under the impression it cane that way from Rolex.

I'm guessing they didn't supply any documentation with the watch to support it?

If you like the diamonds and it's quality work, this may not be a bad thing on these references...

SOoO many watches, SOoO little time...

[Dan S]

I'm having a lot of trouble understanding you. What do you mean by "open the bezel"? Bezels don't open. If you mean "remove" the bezel, that's totally unnecessary. The seller is just giving you a hard time.

If you can't upload photos, we can't help you. Just size the photos correctly. Read the instructions.

But really, what does it matter what we say. The RSC's opinion would be the gold standard, and if the seller won't accept it, our opinions won't help you. Force the return or just keep it.

[77T]

Originally Posted by salajinlama

thank u for ur respond , u mean the bezel cant be factory ?

You may get different advice here.

So I will share an example of a watch I bought for my wife. This may help explain how Rolex Service Center is correct and why the seller is avoiding a refund.

The manner in which Rolex mounts diamonds, the number of diamonds, the spacing and size of the diamonds, the quality of the diamonds and the size of the channel in the bezel (within which the diamonds are set) can be determined without “opening” or removal of the bezel.

That is how the RSC determined it is not of their manufacture. Also, the serial number of the watch allows them to look at their internal database and determine what bezel was placed on the watch when it left the factory.

If you wish to look for the hallmarks on the underside of the bezel, then you also can go to a private watchmaker who will look with you.

Since the seller refuses to refund you, then you can file a complaint with your local business practices regulator. But, if the written documents you were given upon purchase do not claim the watch bezel is original Rolex, then you will not prevail.


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[chocopeluche]

Another scenario is this:

The diamond bezel is “factory original “ BUT the reference number indicates the watch should have a fluted bezel.

To remedy this you could buy an authentic spare bezel and swap it in before servicing at RSC.

But, best option is to probably to return it and get another one.

[crowncollection]

You have pics , how many diamonds what setting ?


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[west8720]

2 weeks is not an issue to return. Simply start the process for return....based on the information you’ve disclosed....

[salajinlama]

hi this is the photos sorry took me time to be able to upload them here

he said no return as he kept saying its factory bezel , which is rolex said no

:"(

[salajinlama]

clear photo for the watch

[swaini3]

I am assuming here that Rolex told you everything else is ok, correct? Rolex's only comment was the diamond bezel?

[chocopeluche]

Buy an authentic fluted bezel and have it installed by a local watchmaker.

Rolex is upset because even if the bezel is authentic, its not meant for your reference number. Therefore its not a “factory” configuration even tho all parts “may” be authentic.

Itd be like swapping in a v8-turbo into your car when it was specd for v6. can be all authentic parts but not the original config.

[Dan S]

I seriously doubt that dial is original. This looks like a typical pimped up DJ with custom dial and bezel. I can't imagine that the seller would even claim otherwise.

[salajinlama]

hi they said dial factory , but bezel is not i think its rolex bezel but as u said maybe its belong to other rolex watch thats why the seller kept telling me its rolex its rolex

now the seller send me a text telling me did u open the bezel did u see the logo in it?

i dont know what he mean i told him rolex took the watch to the back room to check i dont know if its open or not then he told me ok get me the serial number and send me a photo for the bezel from the back and change the time to 6 and take it to ROLEX Only i told him its ROLEX ! :\ i need now to take it again to rolex to open the bezel to check and give me the serial number so he can know he give me wrong watch

[salajinlama]

thank u guys , its a nightmare i wish i can write the store name

[Black_5]

I think you may be confusing yourself and others by both yourself and the seller using incorrect terminology.

You can't "open" a bezel. You can remove it, but in your case it is unnecessary to do so.
It's the circular part surrounding the crystal (glass) of the watch.
On your watch, it has diamonds, in the factory original version, it does not.

The other part of your watch that has diamonds is called the "dial". This is the "face" of the watch, where the numbers (or indices) are that show the time.
This also appears to possibly be non-original to your watch.

If you are going to have a serious conversation with the seller, Rolex, or your payment processor regarding a refund, it will be important for you to be clear and use the correct unambiguous terminology.

If Rolex has told you either of these parts are not genuine, then they are not genuine. No ifs, buts, or maybe's apply.

If the seller has misled you, and this is not what you paid for, then take immediate action to secure a refund any way you can.

P.S. Are the photos supplied yours, or the sellers? Either way, they are horrible, and I'd suggest you get a better camera if you are going to raise a case with PayPal or your Credit Card company...


SOoO many watches, SOoO little time...

[Black_5]

Originally Posted by salajinlama

thank u guys , its a nightmare i wish i can write the store name

What?

Its from a store?

If you have a consumer rights body in your jurisdiction, raise a case with them as well...

SOoO many watches, SOoO little time...

[fmc000]

First of all, the pictures are horrible and basically useless. With that said, dial and bezel of that watch are from a 69178 and not from a 79178 (if they are original, of course).

This (IMHO) is a frankenstein watch at best.

[1William]

How did you pay? Who is the seller and what seems to be the holdup with moving forward with your options as a consumer to get a refund?

[DoricSpiker]

Agree with the question how did you pay. Feels to me like you are losing time trying to find out if RSC are incorrect! They won’t be!
If you paid by credit card please contact your card company immediately and start a dispute.


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[snakeeyes]

Was there a follow up to this?