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aknajera · 24 November 2021, 07:42 AM

Hello all,

My SD43 has been running about 5-8 seconds slow per day since I purchased new in 2018.
I finally decided to send in for a warranty service.

AD is in CA.

Dropped off at AD on 9/29.
They monitored and verified it was running slow and sent to Dallas on 10/2.
AD called me on 11/17 to come pick up the watch.
No paperwork was included but I did get a green pouch and small rolex box.

I had been expecting a longer wait so was happy to get it back in a little more than a month and a half.

seabreeze60 · 24 November 2021, 07:46 AM

Good information

rmwill · 24 November 2021, 07:48 AM

My RSC NYC was also 6 weeks. Small leather travel case. Glad to have my SD 16600 back!

cbalster · 24 November 2021, 07:49 AM

since your watch is under warranty until 2023, the warranty card is the paper work. if it had been a non warranty service, you would get a RSC card with 2y warranty I believe.

SA1 · 24 November 2021, 08:31 AM

Thanks, good to know, I’m waiting …

EagleBear · 24 November 2021, 09:38 AM

We just found out about the policy change from RSC on service report is no longer given unless requested.
Our 16613 LB just got back from Dallas a totally different experience than 5 yrs ago odd I thought…

Wcdhtwn · 24 November 2021, 11:21 AM

I dropped my SD43 at my AD for a trip to Dallas RSC around the same time. I was told, and so far it’s been accurate, 8 - 10 weeks. So earliest would be just before Christmas. This gives me hope it’ll be here much sooner. I miss wearing it, but am enjoying my GMT II being my daily more and more.

Wcdhtwn · 30 November 2021, 10:21 AM

Turns out I received my SD43 today, almost a month earlier than estimated when I dropped it off. For those of you with watches at RSC Dallas, it seems they are working quickly.

Laostuh · 30 November 2021, 10:48 AM

Quote:

Originally Posted by aknajera

Hello all,

My SD43 has been running about 5-8 seconds slow per day since I purchased new in 2018.
I finally decided to send in for a warranty service.

AD is in CA.

Dropped off at AD on 9/29.
They monitored and verified it was running slow and sent to Dallas on 10/2.
AD called me on 11/17 to come pick up the watch.
No paperwork was included but I did get a green pouch and small rolex box.

I had been expecting a longer wait so was happy to get it back in a little more than a month and a half.

Isn't there a RSC in Beverly Hills? Just curious why they'd send it to the RSC in Dallas unless thats what you requested?

Grapenut · 30 November 2021, 11:47 PM

Dropped my 1675 at my AD on 9/3 for a hefty overhaul, and it was back from RSC Dallas on 11/10. Was surprised on the quick turnaround as I was expecting late December. Received one of the green leather travel cases with it which is a nice compact holder.

HansSolo · 1 December 2021, 06:27 AM

Those times might be about to change when you come up against the Christmas break whenever that is - maybe in a week?

SA1 · 1 December 2021, 09:34 AM

Still waiting myself, dropped at AD 11/2…

crew · 1 December 2021, 10:46 AM

I sent my GMT to R.U.S.A. in NYC, in late September. They acknowledged receipt via email on October 6th. They supplied an estimate on 10/18, which I accepted that same day. They said the work should be completed "late November, early December”. I expect a phone call any day now asking for my CC info so they can ship it back to me.
On a related note, I shipped it to Rolex because the watch just abruptly stopped one day. When I called the service center I asked if they could let me know why it stopped (broken spring…). The person I spoke with said that they don’t offer that info. I was a little surprised at that.

EagleBear · 1 December 2021, 10:56 AM

Quote:

Originally Posted by Laostuh

Isn't there a RSC in Beverly Hills? Just curious why they'd send it to the RSC in Dallas unless thats what you requested?

RSC Beverly Hills is a walk in only center.

subprimero · 1 December 2021, 11:19 AM

Thanks for the information!

fskywalker · 1 December 2021, 01:33 PM

My Tudor was at RSC Dallas for 15 weeks due to delay in sourcing a dial from Geneve

Sent from my iPhone using Tapatalk Pro

indianmachine · 1 December 2021, 04:25 PM

great. how's it running now?

crew · 17 December 2021, 06:03 AM

Quote:

Originally Posted by crew

I sent my GMT to R.U.S.A. in NYC, in late September. They acknowledged receipt via email on October 6th. They supplied an estimate on 10/18, which I accepted that same day. They said the work should be completed "late November, early December”. I expect a phone call any day now asking for my CC info so they can ship it back to me.
On a related note, I shipped it to Rolex because the watch just abruptly stopped one day. When I called the service center I asked if they could let me know why it stopped (broken spring…). The person I spoke with said that they don’t offer that info. I was a little surprised at that.

Received an email today that my watch service is completed and will be shipped back to me as soon as they receive payment. So about 12 weeks door to door for the service. Looking forward to putting it back on my wrist.

aknajera · 17 December 2021, 01:29 PM

Been keeping track and my sd has lost less than 20 seconds since I got it back. Running great!

amanbra · 17 December 2021, 02:39 PM

i just got my warranty done in 4 weeks but I did purchase a new dial which help it get done sooner because they had the dial in stock. In Aus 3 months is normal at the moment due to lockdown backlog.

24 November 2021, 07:42 AM	#1
aknajera "TRF" Member Join Date: Nov 2008 Location: California Posts: 147	Sharing Dallas RSC timeframe Hello all, My SD43 has been running about 5-8 seconds slow per day since I purchased new in 2018. I finally decided to send in for a warranty service. AD is in CA. Dropped off at AD on 9/29. They monitored and verified it was running slow and sent to Dallas on 10/2. AD called me on 11/17 to come pick up the watch. No paperwork was included but I did get a green pouch and small rolex box. I had been expecting a longer wait so was happy to get it back in a little more than a month and a half.

24 November 2021, 07:48 AM	#3
rmwill 2024 Pledge Member Join Date: Jun 2018 Location: Somewhere Cold Posts: 905	My RSC NYC was also 6 weeks. Small leather travel case. Glad to have my SD 16600 back! __________________ Rolex GMT Master II 116710LN Rolex Sea-Dweller 16600 Rolex Explorer 224270 Rolex Explorer II 226570 Polar Omega Moonwatch Sapphire Sandwich Panerai PAM00111 2 Factor Authentication

1 December 2021, 01:33 PM	#16
fskywalker 2024 Pledge Member Join Date: Aug 2014 Real Name: Francisco Location: San Juan, PR Watch: Is Ticking ! Posts: 24,658	My Tudor was at RSC Dallas for 15 weeks due to delay in sourcing a dial from Geneve Sent from my iPhone using Tapatalk Pro __________________ Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 2230.50.00 / 310.30.42.50.01.002 Zenith 02.480.405 Henry Archer Eclipse 2FA security enabled

24 November 2021, 07:46 AM	#2
seabreeze60 "TRF" Member Join Date: May 2017 Real Name: Dan Location: USA Watch: Tudor, Carl F. Buc Posts: 1,580	Good information

24 November 2021, 07:49 AM	#4
cbalster "TRF" Member Join Date: Mar 2019 Location: Hillsborough Posts: 729	since your watch is under warranty until 2023, the warranty card is the paper work. if it had been a non warranty service, you would get a RSC card with 2y warranty I believe.

24 November 2021, 08:31 AM	#5
SA1 "TRF" Member Join Date: Jul 2015 Location: Miami Posts: 287	Thanks, good to know, I’m waiting …

24 November 2021, 09:38 AM	#6
EagleBear 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Aug 2015 Location: So Cal Posts: 1,762	We just found out about the policy change from RSC on service report is no longer given unless requested. Our 16613 LB just got back from Dallas a totally different experience than 5 yrs ago odd I thought…

24 November 2021, 11:21 AM	#7
Wcdhtwn "TRF" Member Join Date: Aug 2015 Location: Houston Watch: SkyD, SD43, GMT2 Posts: 4,977	I dropped my SD43 at my AD for a trip to Dallas RSC around the same time. I was told, and so far it’s been accurate, 8 - 10 weeks. So earliest would be just before Christmas. This gives me hope it’ll be here much sooner. I miss wearing it, but am enjoying my GMT II being my daily more and more.

30 November 2021, 10:21 AM	#8
Wcdhtwn "TRF" Member Join Date: Aug 2015 Location: Houston Watch: SkyD, SD43, GMT2 Posts: 4,977	Turns out I received my SD43 today, almost a month earlier than estimated when I dropped it off. For those of you with watches at RSC Dallas, it seems they are working quickly.

30 November 2021, 11:47 PM	#10
Grapenut 2024 ROLEX DATEJUST41 Pledge Member Join Date: Feb 2017 Location: IAH Watch: GMT(s) & Sub Posts: 288	Dropped my 1675 at my AD on 9/3 for a hefty overhaul, and it was back from RSC Dallas on 11/10. Was surprised on the quick turnaround as I was expecting late December. Received one of the green leather travel cases with it which is a nice compact holder.

1 December 2021, 06:27 AM	#11
HansSolo "TRF" Member Join Date: Mar 2019 Location: USA Posts: 80	Those times might be about to change when you come up against the Christmas break whenever that is - maybe in a week?

1 December 2021, 09:34 AM	#12
SA1 "TRF" Member Join Date: Jul 2015 Location: Miami Posts: 287	Still waiting myself, dropped at AD 11/2…

1 December 2021, 10:46 AM	#13
crew "TRF" Member Join Date: Mar 2009 Real Name: John Location: Rochester/Naples Watch: Pepsi Posts: 18,239	I sent my GMT to R.U.S.A. in NYC, in late September. They acknowledged receipt via email on October 6th. They supplied an estimate on 10/18, which I accepted that same day. They said the work should be completed "late November, early December”. I expect a phone call any day now asking for my CC info so they can ship it back to me. On a related note, I shipped it to Rolex because the watch just abruptly stopped one day. When I called the service center I asked if they could let me know why it stopped (broken spring…). The person I spoke with said that they don’t offer that info. I was a little surprised at that.

1 December 2021, 11:19 AM	#15
subprimero "TRF" Member Join Date: Jun 2013 Real Name: John Location: Texas Watch: 14060 Posts: 3,431	Thanks for the information!

1 December 2021, 04:25 PM	#17
indianmachine "TRF" Member Join Date: Mar 2020 Location: USA Posts: 791	great. how's it running now?

17 December 2021, 01:29 PM	#19
aknajera "TRF" Member Join Date: Nov 2008 Location: California Posts: 147	Been keeping track and my sd has lost less than 20 seconds since I got it back. Running great!

17 December 2021, 02:39 PM	#20
amanbra "TRF" Member Join Date: Oct 2019 Real Name: Graham Location: Aus Posts: 2,449	i just got my warranty done in 4 weeks but I did purchase a new dial which help it get done sooner because they had the dial in stock. In Aus 3 months is normal at the moment due to lockdown backlog.

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