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emkwan · 21 November 2018, 01:03 PM

Hi guys.

I recently picked up my new Rolex datejust41 and have had it for about a week. I noticed a small mark on the lower corner near the pet the crystal is raised. I’ve only got around to realising now it’s not dirt etc. But actually a minor chip / scratch. Any advice on what to do? Follow up with AD or leave?

Etschell · 21 November 2018, 01:21 PM

Your images arent working.

emkwan · 21 November 2018, 01:26 PM

Quote:

Originally Posted by Etschell

Your images arent working.

Thanks for that. Fixed.

Etschell · 21 November 2018, 01:30 PM

Leave it imo you hit it on something. Doubt it came from the ad like that but watch back your blog video to confirm.

ltmgeller · 21 November 2018, 02:21 PM

If its on the surface it shouldn't be a problem. If its close to the case get it pressure tested. If it fails, you'll need to send it in.

watchmework · 21 November 2018, 03:03 PM

If it were me I’d do something about it. Is this something you did or the way the watch was sold to you? If you think it came that way try to see if you have any photos you took that day or even at the AD with it on your wrist, mainly so you can prove that it wasn’t something that happened after you left the store.

yehiashawki · 21 November 2018, 03:26 PM

Enjoy the watch, even a full replacement if you decide on it won't cost you too much

HogwldFLTR · 21 November 2018, 03:28 PM

I'd at least get it pressure and time tested to make certain there is no other problem from the wack. That is cheap assurance. If it bothers you let Rolex repair it.

jimcameron · 21 November 2018, 05:18 PM

See if it's keeping time. Leave it alone, wear the watch.

Carrera_2 · 21 November 2018, 05:22 PM

If it bothering you, send it to Rolex to replacing the crystal, otherwise wait and have it replaced when the watch is in for serviced.

joli160 · 21 November 2018, 05:38 PM

A new crystal is the only way to fix that.
Cheap enough so if it bothers you have it replaced

NeoAnderson · 21 November 2018, 07:23 PM

Fix it. Its new.

padi56 · 21 November 2018, 07:28 PM

Its quite common for chips on the edges of most all of the Rolex line up but myself would leave it till service time to have it changed if needed.

fskywalker · 21 November 2018, 09:53 PM

Quote:

Originally Posted by padi56

Its quite common for chips on the edges of most all of the Rolex line up but myself would leave it till service time to have it changed if needed.

This!

Sent from my iPhone using Tapatalk Pro

1William · 21 November 2018, 10:01 PM

On most scratches and minor blemishes I advise leave it alone. But for the crystal I would have it repaired. The AD might be able to do this onsite and have little wait time. If not they will send it in and it will be back and right.

SearChart · 21 November 2018, 10:09 PM

Leave it.

mjclark32 · 21 November 2018, 11:17 PM

If it drives you nuts get it fixed (~$350) if it doesn’t wait till service. IMO

SeaAndSky · 21 November 2018, 11:32 PM

I had to really search to find it. My advice, wear that beautiful watch until service time then replace the crystal when they take it all apart. I wouldn't give that almost impercetible nick a moment's thought.

SeaAndSky · 21 November 2018, 11:33 PM

Quote:

Originally Posted by SearChart

Leave it.

Take comfort in this man's advice. He knows of what he speaks.

adawil2002 · 21 November 2018, 11:41 PM

Leave it, have had a chip at 10 o'clock in my Explorer II sapphire crystal for over 30 years. Doesn't compromise the performance of the watch.

Fencer · 22 November 2018, 12:37 AM

Leave it. I have similar ding on my SD, since I fell of the bike, I can't even see, just feel it with my fingernail.

I have that rule, based on decades of life experience: every time they "fix" something, there is 20% chance they will break or damage something else - be it cars, major surgeries or watches.

Happens even at the factory.

123Blueface · 22 November 2018, 01:15 AM

More to come.
Leave as is.

RichM · 22 November 2018, 01:31 AM

Had one just like it on my OP. Wore it from 2005 to 2012 like that. Had it fixed during its service. At the time, the price was $125USD.

harvey · 22 November 2018, 01:47 AM

I'm going to go against the grain here.

After just one week it would bug me. Get a quote for a new crystal. It won't be as bad as you think.

albmich · 22 November 2018, 01:51 AM

Quote:

Originally Posted by adawil2002

Leave it, have had a chip at 10 o'clock in my Explorer II sapphire crystal for over 30 years. Doesn't compromise the performance of the watch.

This isn’t necessarily true. If you hit it hard enough to chip the sapphire then you hit it hard enough to disrupt the crystal gasket. If the watch was to have water damage in the future and it was found to be from the crystal gasket, this repair would not be covered under warranty. I’d probably get it pressure tested but I wouldn’t just throw my hands in the air and assume “it doesn’t compromise the performance if the watch”

ashokleyland · 22 November 2018, 03:03 AM

Aesthetically it will kill the enjoyment, what to do yani.. :D

Muxi · 22 November 2018, 03:20 AM

I’d leave it. May DD36 has one too. Does not bother me anymore.

Tomas Eriksson · 22 November 2018, 03:35 AM

Quote:

Originally Posted by albmich

This isn’t necessarily true. If you hit it hard enough to chip the sapphire then you hit it hard enough to disrupt the crystal gasket. If the watch was to have water damage in the future and it was found to be from the crystal gasket, this repair would not be covered under warranty. I’d probably get it pressure tested but I wouldn’t just throw my hands in the air and assume “it doesn’t compromise the performance if the watch”

Do you know how the crystal is pressed into place when its installed? It needs to be a hell of a blow to "disrupt the crystal gasket"

Back to the topic. It is a small mark, I wouldn't worry. Dings happen... Wear it and replace down the line.

turboevo2 · 22 November 2018, 03:50 AM

If you think that you did not bang it and looks like not I would try to warranty it thru Rolex Service Center. It is a new watch not a preowned.

Tomas Eriksson · 22 November 2018, 07:45 PM

You posted a pretty highres movie the other week and if you can spot it in the footage then its definitely a warranty thing. But it does look flawless in the video so Im guessing you bumped into something.
https://www.youtube.com/watch?v=8kbaFdulAR4&t=245s

21 November 2018, 01:03 PM	#1
emkwan Banned Join Date: Mar 2016 Location: Abu Dhabi - Dubai Watch: Rolex 116710 BLNR Posts: 375	Chipped sapphire crystal advice Hi guys. I recently picked up my new Rolex datejust41 and have had it for about a week. I noticed a small mark on the lower corner near the pet the crystal is raised. I’ve only got around to realising now it’s not dirt etc. But actually a minor chip / scratch. Any advice on what to do? Follow up with AD or leave? Last edited by emkwan; 21 November 2018 at 01:26 PM.. Reason: Images

21 November 2018, 01:21 PM	#2
Etschell "TRF" Member Join Date: Dec 2013 Location: FL Watch: platinum sub Posts: 15,884	Your images arent working. __________________ If you wind it, they will run. 25 or 6 to 4.

21 November 2018, 01:30 PM	#4
Etschell "TRF" Member Join Date: Dec 2013 Location: FL Watch: platinum sub Posts: 15,884	Leave it imo you hit it on something. Doubt it came from the ad like that but watch back your blog video to confirm. __________________ If you wind it, they will run. 25 or 6 to 4.

21 November 2018, 02:21 PM	#5
ltmgeller 2024 ROLEX DATEJUST41 Pledge Member Join Date: Aug 2012 Real Name: Mike Location: New York Watch: Rolex Posts: 21,379	If its on the surface it shouldn't be a problem. If its close to the case get it pressure tested. If it fails, you'll need to send it in. __________________ Oh, look at the time... Official Member: 'WIS-CON' Las Vegas International GTG 2019

21 November 2018, 03:28 PM	#8
HogwldFLTR 2024 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: What's on my wrist Posts: 33,256	I'd at least get it pressure and time tested to make certain there is no other problem from the wack. That is cheap assurance. If it bothers you let Rolex repair it. __________________ Troglodyte in residence! https://www.rolexforums.com/showthread.php?t=808599

21 November 2018, 03:03 PM	#6
watchmework "TRF" Member Join Date: Jun 2017 Location: DC Watch: 126710BLRO, 116600 Posts: 7,869	If it were me I’d do something about it. Is this something you did or the way the watch was sold to you? If you think it came that way try to see if you have any photos you took that day or even at the AD with it on your wrist, mainly so you can prove that it wasn’t something that happened after you left the store.

21 November 2018, 03:26 PM	#7
yehiashawki "TRF" Member Join Date: Mar 2018 Location: Egypt Posts: 62	Enjoy the watch, even a full replacement if you decide on it won't cost you too much

21 November 2018, 05:18 PM	#9
jimcameron "TRF" Member Join Date: Dec 2005 Location: ByDawns Earlylite Watch: 16800 Posts: 3,520	See if it's keeping time. Leave it alone, wear the watch.

21 November 2018, 05:22 PM	#10
Carrera_2 "TRF" Member Join Date: Jan 2018 Location: London, UK Watch: 116710LN Posts: 114	If it bothering you, send it to Rolex to replacing the crystal, otherwise wait and have it replaced when the watch is in for serviced.

21 November 2018, 05:38 PM	#11
joli160 2024 ROLEX DATEJUST41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,355	A new crystal is the only way to fix that. Cheap enough so if it bothers you have it replaced __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

21 November 2018, 07:23 PM	#12
NeoAnderson "TRF" Member Join Date: Sep 2015 Real Name: NeoAnderson Location: Tax Free Shopping Posts: 725	Fix it. Its new.

21 November 2018, 07:28 PM	#13
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 52,269	Its quite common for chips on the edges of most all of the Rolex line up but myself would leave it till service time to have it changed if needed. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

21 November 2018, 10:01 PM	#15
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 44,758	On most scratches and minor blemishes I advise leave it alone. But for the crystal I would have it repaired. The AD might be able to do this onsite and have little wait time. If not they will send it in and it will be back and right.

21 November 2018, 11:17 PM	#17
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	If it drives you nuts get it fixed (~$350) if it doesn’t wait till service. IMO __________________

21 November 2018, 11:32 PM	#18
SeaAndSky "TRF" Member Join Date: Dec 2013 Location: Wild Blue Yonder Watch: 116710 LN Posts: 1,613	I had to really search to find it. My advice, wear that beautiful watch until service time then replace the crystal when they take it all apart. I wouldn't give that almost impercetible nick a moment's thought.

22 November 2018, 12:37 AM	#21
Fencer "TRF" Member Join Date: Nov 2018 Location: usa Posts: 287	Leave it. I have similar ding on my SD, since I fell of the bike, I can't even see, just feel it with my fingernail. I have that rule, based on decades of life experience: every time they "fix" something, there is 20% chance they will break or damage something else - be it cars, major surgeries or watches. Happens even at the factory.

22 November 2018, 01:15 AM	#22
123Blueface "TRF" Member Join Date: Jun 2015 Location: USA Watch: All Posts: 4,939	More to come. Leave as is. __________________ Rolex 228235 DD40 Olive, 126710BLRO, 116710BLNR, 116613LB, 116500LN White, 126610LN, 116500LN Black, 126610LV, 116610LV Breitling Navitimer 01, Cartier Santos Large

22 November 2018, 01:31 AM	#23
RichM 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 28,212	Had one just like it on my OP. Wore it from 2005 to 2012 like that. Had it fixed during its service. At the time, the price was $125USD. __________________ "I love to work at nothing all day" TRF #139960

22 November 2018, 01:47 AM	#24
harvey "TRF" Member Join Date: Apr 2008 Location: rolexforums.com Posts: 5,374	I'm going to go against the grain here. After just one week it would bug me. Get a quote for a new crystal. It won't be as bad as you think.

22 November 2018, 03:03 AM	#26
ashokleyland "TRF" Member Join Date: Dec 2017 Real Name: Juan Dela Cruz Location: Quebec Watch: 114060,PAM,DJ Posts: 434	Aesthetically it will kill the enjoyment, what to do yani.. :D __________________

22 November 2018, 03:20 AM	#27
Muxi "TRF" Member Join Date: May 2018 Location: Philippines Posts: 1,823	I’d leave it. May DD36 has one too. Does not bother me anymore.

22 November 2018, 03:50 AM	#29
turboevo2 "TRF" Member Join Date: Feb 2011 Real Name: Ryan Location: CA, USA Watch: Rolex GMT2C Posts: 333	If you think that you did not bang it and looks like not I would try to warranty it thru Rolex Service Center. It is a new watch not a preowned.

22 November 2018, 07:45 PM	#30
Tomas Eriksson "TRF" Member Join Date: Apr 2015 Location: Stockholm Watch: 15707CE Posts: 1,986	You posted a pretty highres movie the other week and if you can spot it in the footage then its definitely a warranty thing. But it does look flawless in the video so Im guessing you bumped into something. https://www.youtube.com/watch?v=8kbaFdulAR4&t=245s __________________ State of the union: 5066A,15400ST,15707CE,116610LN,26470OR and a few other…

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